Three generations of women (myself = granny ), my daughter and my granddaughter (age 10) stayed here for 3 nights. A wonderful experience. Courtyards with plants,birds and tortoises, high tea served every day, rooftop terrace for breakfast and/or lazing about, pool, hamman (the hotel treated us to this great experience), good restaurant, big basket with lovely leather slippers for the guests to use, each morning a tray with tea, coffee and some typical Morrocan sweets outside your door...We felt like spoilt princesses. No television - but we did not care about that! There is a library, and a "cinema room" where guests can view a film from the selection offered. I would suggest the direction, though, to also provide some for children, and some games, like chess, draughts etc. And just to acknowledge that perfection does not really exist: There was evidence of some overdue maintenance in our room.
We were picked up from the airport and taken back there, with our suitcases carried, put in the mini-van etc. Instead of tipping every time, the hotel reception has a big box on display in which to put an amount of one's own choosing before leaving. In this way, it is explained, all the employees get an honest share. We were very pleased to comply. We booked a guide for a walking tour in the old city and another one to the mountains. Both arranged by the hotel, both friendly and polite, especially kind to my granddaughter.
I did not find an elevator but that doesn't necessariy mean there isn't one. Yet, perhaps for those who cannot climb stairs this is not the best hotel in the city. We happened to hear that the Dutch crown prince Willem-Alexander and his wife princess Maxima stayed here, too. I am confident they liked the experience too!The hotel itself does not boast about it.