This is without doubt the best hotel I have ever stayed in, and that's a big call considering I travel lots and I have also been to many destinations. I stayed here as part of a 3 month euro trip and we took a little side trip to Marrakech. You must must must stay here!! It has first class accommodation with excellent service from the amazing staff and the grounds and rooms are paradise.
To be honest I was a little timid when I first arrived in Marrakech when I arrived into the hassle and bustle. The hotel is down a little alley, but don't let that put you off, once you step through those doors it is paradise. There are no locks on the doors to the hotel rooms which I freaked out about but after being at the hotel for 10 minutes I was so content to even leave my door wide open! There is also a safe for valuables and security is very good.
The rooms are very private and there are little sanctuaries everywhere to be able to sneak away and read a book or catch the afternoon sun. You get a room plus a whole lot more here. The rooms are great, bed comfy, great manchester, lots of space - huge rooms and bathrooms, light filled, we had a window that looked down on to the busy street which was great for people watching. If you are into art - the artwork here is another draw card.
The roof is also a great place to spend time, we loved chilling out on the seating, sitting by the pool, eating the delicious breakfasts up there. The other pools are also amazing places to relax by the water and we never found them busy. The day spa is also excellent!
The food here is soooo good. I am a fussy eater and like the best of everything. This food was incredible. They would put out daily specials. But the kitchen was so flexible - I would tell them what my appetite desired and without any fuss they would make it for me - whether it be salad, chicken, cous cous etc or a plate of watermelon after a day in the sun - they delivered the most tasty, fresh and well cooked food every time. They also held a complimentary afternoon tea each day which was so delightful with treats and eats.
We also did not have very much locked in for our itinerary but the staff were so helpful in organising our days, booking our guides, booking our restaurants - their recommendations were exceptional - especially the day trip that we took to ride the camels - I think it was called La Pause?
I said that this place was the best hotel I have ever stayed in and that is because this hotel feels like a home. And it is so relaxing. I work like crazy and find it hard to wind down and here I did. The staff are also unbelievable - so friendly, helpful and they go out of their way to make your stay special. The English lady that manages it is exceptional at her job - as well as being a really interesting and lovely person to chat with.
This place gets a 10/10 but then gets extra points. As an example on our last day we realised our flight was actually later than we thought - midnight. The hotel at no cost accommodated us. They organised us a driver - he was so organised and had all the exit paperwork in the car for us. When we arrived at the airport he realised our flight was actually about to depart - he ran a million miles a minute and organised for us to check immediately in, ran though the halls with us and literally walked us to the plane door. If we did nt already have a great lasting impression of Riad El Fenn that sealed the deal.
I want to go back to Marrakech just to stay here again!! Thank you so much for being such a highlight of our holiday - Kara and Annalisa