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Riad el Fenn: Traveler Reviews

4.0 of 5
Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
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Riad el Fenn
Ranked #42 of 438 hotels in Marrakech
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245 reviews from our community

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1 review
1 helpful vote 1 helpful vote
“Home away from home”
5 of 5 stars Reviewed December 7, 2012

Running a lodge of our own in the Southern Pantanal of Brazil makes us appreciate the dedication to detail and quality of service that we found at Riad el Fenn. The rooms and bathrooms are spacious and have a creative decor using a warm color scheme which reminds you of the dazzling colors of the Medina. The staff was very attentive and makes you feel at home from the moment you enter the Riad. There was a serene friendly atmosphere which had an apparent effect on the other guests staying there as they always had a smile on their faces. The charming relations managers Alessandra and Karima helped us in the setting up of our tours and introduced us to the lovely, knowledgeable guide Mustapha. They also directed us to some local, not touristy, gastronomic jewels. We visited some other well known Riads but found that El Fenn had all the elements one would look for: authenticity, excellent service, great accommodations and the Moroccan human warmth factor!

Room Tip: All rooms are great we stayed in 10 and our friends in 11 as they were quieter. We also visited 14 a...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask embiaramen about Riad el Fenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midi Pyrenees, South West France
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not your normal hotel (thank goodness)”
5 of 5 stars Reviewed December 3, 2012

Some of the reviews for this hotel on Tripadvisor have complained about the manangement - they must have come from people who were either very unlucky or are very picky and are used to the big international hotels and not this sort of quirky 'boutique' hotel. We found the management and indeed all the staff to be extremely friendly, helpful and personable and exactly what you would hope and expect from a hotel such as this Riad. This hotel was very comfortable with very imaginative and individualistic bedrooms, lovely outdoor spaces with some lovely decorative touches to add to the ambience and a great roof terrace for relaxing / having breakfast etc. It was also very central and well located with the souk very near by and when we wanted to venture further afield, the management was able to lay on transport for us - thank you Hasan - great service. All in all a most enjoyable stay - only too short, so we didn't get a chance to try out the spa, massages etc. Next time .....

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Manzac-Gites about Riad el Fenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
87 reviews 87 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
“... lots of WOW factor ...”
5 of 5 stars Reviewed November 29, 2012

This is a small intimate hotel with lots of 'wow' factor ... each room has its own 'special individual character', whether raised shower cubicle or sunken bath, leather- upholstered floors, 5-metre ceilings ... whilst communal courtyards (I counted 4) are havens of delight, with cosy nooks, water features and pools (yes, there are 3) providing tempting surrounds for 'just hanging around' ..:-)

Elements I particularly appreciated were:
- gorgeous hanging gardens over the heated swimming pool;
- proliferation of scented roses decorating rooms and public areas .. (I counted 80 in my room alone); these, together with potpourri and scented woods, left a perpetual sense of 'pervading enchantment' in the air ...
- the scenic roof terrace - breakfast of fresh fruits, home-made marmalade, eggs of choice, and birdsong ...meditating among the herbs on the roofgarden, to the sound of running water ...
-the eclectic blend of 'old' and 'new' , East and West -- art and culture on the walls, and in the many 'delicious' coffeetable books scattered round...
- totally charming staff, maintaining excellent service levels throughout ...
- individual 'outside seating area' for each room, where morning tea/coffee is left for you, as an extra 'waking- up treat' ..

The list goes on .. there's an atmospheric restaurant serving good french-moroccan fusion food and wines ... fruit trees and indoor fountains emphasise the 'cooling factor' when it gets too hot, open hearth fires 'warm your cockles' as the evenings get cold ...

This riad is priced at a 'premium' - partly to discourage 'the wrong types', partly to maintain its standard of service (staff-to-room ratio of 2 : 1), and provide the sort of 'intimate luxury and privacy' much valued by certain types of travellers, especially media- and arts-types.. the layout, design and atmosphere make it great for a romantic wedding ...

This hotel is not 'ostentatious', it just tries to provide 'charming service and high aesthetic standards', which is what creative folks tend to appreciate... which is why it is a 'magnet' for 'creative folks' seeking a change from 'the big and the bland'..

I have to say, thinking back, it ' quite blew me' and left me with the 'nicest impressions' of what was a 'far too short sojourn' in this town , and this hotel ...

Thank you, Riad El Fenn, for a most 'magical' stay in Marrakech ..

Room Tip: take a little time to choose the 'ideal room' for yourself - whether opening onto a courtyar...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask DWams about Riad el Fenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
“Very charming place!”
4 of 5 stars Reviewed November 27, 2012

I travelled with a group of friends for a long weekend (3 nights). The service is exceptionally good, we were very well received and shown around the hotel. It has lovely, though small, pools and very pleasant courtyards. The highlight is the rooftop. It has very beautiful views and it is a great place to enjoy sunset drinks. At first I was a little bit concerned that the rooms do not have locks but that turned out to be totally fine. The safe in the room is quite big and it has a key, rather than being electronic. The rooms we stayed at (I also got to see my friends' rooms) were very large with very large bathrooms. In this respect, I can highly recommend the more simple rooms as I didnt see much of a difference between the different ratings. The decoration is very smart as it is very basic but charming, nothing like a good colour of painting to create atmosphere. In this sense, I thought the hotel was a little bit overpriced as the rooms, though nice, are very far from luxurious. In any case, we hardly stayed in our rooms, and fully enjoyed the hotel's common areas (which is easy when/if you are with a big group). Internet worked fairly well. I thought the breakfast was outstanding. It is served until noon, which is a definite bonus. We always had it in the rooftop. There is fresh baguette and croissants, eggs, omelettes and pancakes, fresh orange juice, etc. Really good! It is a lovely place to stay if you are not planning to spend much time in the room, or else you may feel you are paying a bit too much for quite a basic, albeit large, room.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sissi2702 about Riad el Fenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“The best hotel I have stayed in..”
5 of 5 stars Reviewed November 23, 2012

Riad el Fenn is wonderful. As other reviewers have said before it is an oasis of calm in a hectic city. I particulalry liked the discreet swimming pools, very cool on a boiling hot day, and the inner courtyards with cmofortable sofas dotted around. The location is excellent, only a few hundres yards from the main square. The local staff were excellent and nothing was too much for them, but they never hovered over you. A lovely retreat.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Piers M about Riad el Fenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad el Fenn

Also Known As:
Riad El Fenn Hotel
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotels in Marrakech
#41 Business Hotels in Marrakech
#73 Family Hotels in Marrakech
#75 Romantic Hotels in Marrakech
Price Range: $$$
Hotel Class:4 star (4*)
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