We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not your normal hotel (thank goodness)” 5 of 5 stars
Review of El Fenn

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added El Fenn to your Saves list
El Fenn
4.0 of 5 Hotel   |   Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #39 of 462 Hotels in Marrakech
Midi Pyrenees, South West France
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not your normal hotel (thank goodness)”
5 of 5 stars Reviewed December 3, 2012

Some of the reviews for this hotel on Tripadvisor have complained about the manangement - they must have come from people who were either very unlucky or are very picky and are used to the big international hotels and not this sort of quirky 'boutique' hotel. We found the management and indeed all the staff to be extremely friendly, helpful and personable and exactly what you would hope and expect from a hotel such as this Riad. This hotel was very comfortable with very imaginative and individualistic bedrooms, lovely outdoor spaces with some lovely decorative touches to add to the ambience and a great roof terrace for relaxing / having breakfast etc. It was also very central and well located with the souk very near by and when we wanted to venture further afield, the management was able to lay on transport for us - thank you Hasan - great service. All in all a most enjoyable stay - only too short, so we didn't get a chance to try out the spa, massages etc. Next time .....

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

492 reviews from our community

Traveler rating
    421
    45
    15
    8
    3
See reviews for
63
219
25
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Amsterdam, The Netherlands
Top Contributor
131 reviews 131 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed November 29, 2012

This is a small intimate hotel with lots of 'wow' factor ... each room has its own 'special individual character', whether raised shower cubicle or sunken bath, leather- upholstered floors, 5-metre ceilings ... whilst communal courtyards (I counted 4) are havens of delight, with cosy nooks, water features and pools (yes, there are 3) providing tempting surrounds for 'just hanging around' ..:-)

Elements I particularly appreciated were:
- gorgeous hanging gardens over the heated swimming pool;
- proliferation of scented roses decorating rooms and public areas .. (I counted 80 in my room alone); these, together with potpourri and scented woods, left a perpetual sense of 'pervading enchantment' in the air ...
- the scenic roof terrace - breakfast of fresh fruits, home-made marmalade, eggs of choice, and birdsong ...meditating among the herbs on the roofgarden, to the sound of running water ...
-the eclectic blend of 'old' and 'new' , East and West -- art and culture on the walls, and in the many 'delicious' coffeetable books scattered round...
- totally charming staff, maintaining excellent service levels throughout ...
- individual 'outside seating area' for each room, where morning tea/coffee is left for you, as an extra 'waking- up treat' ..

The list goes on .. there's an atmospheric restaurant serving good french-moroccan fusion food and wines ... fruit trees and indoor fountains emphasise the 'cooling factor' when it gets too hot, open hearth fires 'warm your cockles' as the evenings get cold ...

This riad is priced at a 'premium' - partly to discourage 'the wrong types', partly to maintain its standard of service (staff-to-room ratio of 2 : 1), and provide the sort of 'intimate luxury and privacy' much valued by certain types of travellers, especially media- and arts-types.. the layout, design and atmosphere make it great for a romantic wedding ...

This hotel is not 'ostentatious', it just tries to provide 'charming service and high aesthetic standards', which is what creative folks tend to appreciate... which is why it is a 'magnet' for 'creative folks' seeking a change from 'the big and the bland'..

I have to say, thinking back, it ' quite blew me' and left me with the 'nicest impressions' of what was a 'far too short sojourn' in this town , and this hotel ...

Thank you, Riad El Fenn, for a most 'magical' stay in Marrakech ..

Room Tip: take a little time to choose the 'ideal room' for yourself - whether opening onto a courtyar...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
59 reviews 59 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 27, 2012

I travelled with a group of friends for a long weekend (3 nights). The service is exceptionally good, we were very well received and shown around the hotel. It has lovely, though small, pools and very pleasant courtyards. The highlight is the rooftop. It has very beautiful views and it is a great place to enjoy sunset drinks. At first I was a little bit concerned that the rooms do not have locks but that turned out to be totally fine. The safe in the room is quite big and it has a key, rather than being electronic. The rooms we stayed at (I also got to see my friends' rooms) were very large with very large bathrooms. In this respect, I can highly recommend the more simple rooms as I didnt see much of a difference between the different ratings. The decoration is very smart as it is very basic but charming, nothing like a good colour of painting to create atmosphere. In this sense, I thought the hotel was a little bit overpriced as the rooms, though nice, are very far from luxurious. In any case, we hardly stayed in our rooms, and fully enjoyed the hotel's common areas (which is easy when/if you are with a big group). Internet worked fairly well. I thought the breakfast was outstanding. It is served until noon, which is a definite bonus. We always had it in the rooftop. There is fresh baguette and croissants, eggs, omelettes and pancakes, fresh orange juice, etc. Really good! It is a lovely place to stay if you are not planning to spend much time in the room, or else you may feel you are paying a bit too much for quite a basic, albeit large, room.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2012

Riad el Fenn is wonderful. As other reviewers have said before it is an oasis of calm in a hectic city. I particulalry liked the discreet swimming pools, very cool on a boiling hot day, and the inner courtyards with cmofortable sofas dotted around. The location is excellent, only a few hundres yards from the main square. The local staff were excellent and nothing was too much for them, but they never hovered over you. A lovely retreat.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

If you are looking for a unique, non-traditional hotel, that can show you the art and style of Marrakech. The roof top terrace is a great place to crash, listen to the call to prayer while sipping Morrocan wine, and a relaxed lunch. The restaurant with its new menu is excellent, and the space is something to see.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

We stayed here with our 18 month old son for two nights in November. The Riad is quirky and stylish - huge comfortable beds and baths. Great breakfast and room service menu. The Riad arranged a babysitter from one of their own hiusemaids one evening and we ate in the restaurant enjoying a fabulous meal and amazing Moroccan wine. We found the service really friendly and attentive. Would definitely recommend this place to people looking for a chic retreat in the Medina.

Room Tip: Maybe ask for one of the rooms that doesn't back onto the road.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willemsmit2011, General Manager at El Fenn, responded to this review, January 19, 2013
dear Lisa,

Wonderful to read you have enjoyed your stay with us. It is much appreciated you have taken the time and effort to share this.

We do hope to have you back with us soon!

warm regards, The El Fenn team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 2, 2012

Riad El Fenn is an oasis of peace within the medina of Marrakech. We arrived late in the evening and were very well received with a guided tour of this beautifully decorated riad. The roof top terrace is wonderful, breakfast with a nice view on the Koutoubia, the pools are great. We stayed in a nice room with a large bath. We never felt any resistance to go out in the busy streets being on walking distance of delightful calm.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willemsmit2011, General Manager at El Fenn, responded to this review, January 19, 2013
dear Tom,

thank you so much for your very kind words, much appreciated! We hope to have again at Riad El Fenn,

warm regards, willem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to El Fenn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Marrakech
#12 Business Hotel in Marrakech
#15 Luxury Hotel in Marrakech
#26 Family Hotel in Marrakech
#44 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — El Fenn 4*
Number of rooms: 20
Official Description (provided by the hotel):
With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different – a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Expedia, TripOnline SA, Despegar.com and Odigeo so you can book your El Fenn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech

Owners: What's your side of the story?

If you own or manage El Fenn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.