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“Very charming place!” 4 of 5 stars
Review of El Fenn

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El Fenn
4.0 of 5 Hotel   |   Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco   |  
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Hotel website
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Hotel amenities
Special Rate
€200 (EUR)
Ranked #55 of 461 hotels in Marrakech
London, United Kingdom
Top Contributor
59 reviews 59 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
67 helpful votes 67 helpful votes
“Very charming place!”
4 of 5 stars Reviewed November 27, 2012

I travelled with a group of friends for a long weekend (3 nights). The service is exceptionally good, we were very well received and shown around the hotel. It has lovely, though small, pools and very pleasant courtyards. The highlight is the rooftop. It has very beautiful views and it is a great place to enjoy sunset drinks. At first I was a little bit concerned that the rooms do not have locks but that turned out to be totally fine. The safe in the room is quite big and it has a key, rather than being electronic. The rooms we stayed at (I also got to see my friends' rooms) were very large with very large bathrooms. In this respect, I can highly recommend the more simple rooms as I didnt see much of a difference between the different ratings. The decoration is very smart as it is very basic but charming, nothing like a good colour of painting to create atmosphere. In this sense, I thought the hotel was a little bit overpriced as the rooms, though nice, are very far from luxurious. In any case, we hardly stayed in our rooms, and fully enjoyed the hotel's common areas (which is easy when/if you are with a big group). Internet worked fairly well. I thought the breakfast was outstanding. It is served until noon, which is a definite bonus. We always had it in the rooftop. There is fresh baguette and croissants, eggs, omelettes and pancakes, fresh orange juice, etc. Really good! It is a lovely place to stay if you are not planning to spend much time in the room, or else you may feel you are paying a bit too much for quite a basic, albeit large, room.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 23, 2012

Riad el Fenn is wonderful. As other reviewers have said before it is an oasis of calm in a hectic city. I particulalry liked the discreet swimming pools, very cool on a boiling hot day, and the inner courtyards with cmofortable sofas dotted around. The location is excellent, only a few hundres yards from the main square. The local staff were excellent and nothing was too much for them, but they never hovered over you. A lovely retreat.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

If you are looking for a unique, non-traditional hotel, that can show you the art and style of Marrakech. The roof top terrace is a great place to crash, listen to the call to prayer while sipping Morrocan wine, and a relaxed lunch. The restaurant with its new menu is excellent, and the space is something to see.

Stayed November 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

We stayed here with our 18 month old son for two nights in November. The Riad is quirky and stylish - huge comfortable beds and baths. Great breakfast and room service menu. The Riad arranged a babysitter from one of their own hiusemaids one evening and we ate in the restaurant enjoying a fabulous meal and amazing Moroccan wine. We found the service really friendly and attentive. Would definitely recommend this place to people looking for a chic retreat in the Medina.

Room Tip: Maybe ask for one of the rooms that doesn't back onto the road.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willemsmit2011, General Manager at El Fenn, responded to this review, January 19, 2013
dear Lisa,

Wonderful to read you have enjoyed your stay with us. It is much appreciated you have taken the time and effort to share this.

We do hope to have you back with us soon!

warm regards, The El Fenn team
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Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 2, 2012

Riad El Fenn is an oasis of peace within the medina of Marrakech. We arrived late in the evening and were very well received with a guided tour of this beautifully decorated riad. The roof top terrace is wonderful, breakfast with a nice view on the Koutoubia, the pools are great. We stayed in a nice room with a large bath. We never felt any resistance to go out in the busy streets being on walking distance of delightful calm.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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willemsmit2011, General Manager at El Fenn, responded to this review, January 19, 2013
dear Tom,

thank you so much for your very kind words, much appreciated! We hope to have again at Riad El Fenn,

warm regards, willem
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Durham, United Kingdom
1 review
5 of 5 stars Reviewed October 31, 2012

We had a wonderful 6 night stay at the Riad el Fenn at the start of our Moroccan honeymoon. We were exhausted after the wedding and the Riad was an oasis of calm and luxury in the middle of Marrakech. The pool suite was enormous and bliss and views from the roof terrace over the city were great. Although we had our own little pool we also liked the fact there were 3 other pools and lots of quiet shaded areas to enjoy. We loved the flasks of tea and coffee and pastries outside the room in the morning and afternoon tea in the courtyard. The staff were fantastic and looked after us beautifully, including a very romantic, candle lit meal on our roof terrace (including a very helpful waiter jumping over a wall with our delicious food and great local wine, both discreet and funny!). The staff were very helpful when recommending restaurants and took the time to get to know what we were looking for and the type of thing we'd enjoy. Marrakech is beautiful but the Riad el Fenn is so blissful that it makes it challenging to find the time to explore the city.

Room Tip: Pool suite with the roof terrace is awesome.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willemsmit2011, General Manager at El Fenn, responded to this review, January 19, 2013
dear Emily,

thank you so much for your time &effort to share your experience at Riad El Fenn. A review like yours always makes the day of the El Fenn team.

All the best to both of you and we hope we will be your favourite destination for your anniversaries!

warm regards, Willem
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Shaftesbury, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 28, 2012

We stayed here for one night before going on to Kasbah Tamadot in the Atlas mountains; of the two, Riad El Fenn is the one we definitely plan to come back to.
The Riad has many charms, the principal of which is its tranquility so close to the heart of a bustling city; it really is a haven of peacefulness. We liked the almost anonymous entrance, which lead through into connected courtyards; each one was a delightful surprise. The perfect restorative after a two hour wander round the souk was a hamam at the Riad, followed by a delicious light lunch - and then we were ready to venture into the Souk again. Breakfast on the roof terrace was a delight, as was an evening drink and dip in the plunge pool.
If you are looking for a safely predictable, anodyne, could-be-anywhere-in-the-world hotel, then this is not for you. We loved its character, the warmth and great kindness of all the staff, and its proximity to all the rich vibrancy of the city. We definitely plan to come back.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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willemsmit2011, General Manager at El Fenn, responded to this review, January 17, 2013
dear Iain & Kate,

thank you so much for your time and effort to share your experience at El Fenn and especially for the lovely words!

and what a beautiful photos; it is always good to see the premise through the eyes of our guests.

Hope to have you back soon! warm regards, Willem
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Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Marrakech
#20 Luxury Hotel in Marrakech
#24 Business Hotel in Marrakech
#47 Family Hotel in Marrakech
#64 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — El Fenn 4*
Official Description (provided by the hotel):
With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different – a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech

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