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“Location, Location, Location” 3 of 5 stars
Review of Hivernage Hotel & Spa

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Hivernage Hotel & Spa
5.0 of 5 Hotel   |   Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #273 of 461 hotels in Marrakech
Leicester, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Location, Location, Location”
3 of 5 stars Reviewed October 5, 2013

Stayed here with my Girlfriend late September 2013 for our first holiday together. We selected this Hivernage based on its relative location on the map, the fact it was "Spa" hotel and that it looked very nice. We also managed to get a very good deal through booking website.

On first impression (after a ropey ride in with a taxi driver!) we noticed that it's in a very nice part of town (Next to a Louis Vuitton store) and the Taxi driver got shouted at for dropping us off for what seemed being on their property. Upon entering the Hivernage, it seemed like a very nice hotel that was well decorated and slightly upmarket.

During check in, it felt like the reception staff a) had better things to be doing or b) felt we didn't "deserve" to stay there, I felt that this was slightly rude and the GF felt the same, as if they were looking down on us, I did also notice that they took a rather large "security" deposit on my Card.

We had another "incident" with Reception... We'd booked an excursion separately and were informed that we'd be picked up from the hotel at 14.15. However, come 14.15 no-one had arrived, so we waited outside where we were greeted by the driver... Apparently, he'd been in, asked for my name/room and was told we weren't guests of the hotel!!!!! On returning from the excursion (Quadding) we we're looked up and down by the security on the door! Overall, the reception staff felt rude, arrogant and snooty. Although the same can't be said about the rest of the hotel staff.

The Bar Staff, Pool Staff, Porters etc were all very friendly and went the extra mile to make sure we were ok, they made up for the poor effort of the reception team.

The room was large, spacious and was to be expected. It had possibly the biggest bed I've ever stayed in! We faced the road that ran alongside the hotel and it did get a little noisy at night, but being 5 floors up - it didn't really bother us. There was only one problem with the room, on one occasion the maid's had been in, cleaned and forgot to replace any towels etc - we waiting about 40mins for replacements (after noticing in the shower!).

Location-wise, it's a 15 minute walk to Djemma El Fna (the main square) and sits just outside the old city walls. Top location to get away from the hustle and bustle of the Medina's. It felt safe throughout and has good links to the newer end of town too. This is really one of it's main selling point.

The pool was great from around 1pm, although as others have mentioned it's not heated, but certainly feels great to get out of the heat and once you're in - it's fine!

Prices for the minibar were extortionate. The pool bar and sky lounge were still quite pricey, 60md for a 25cl btl of Heineken but the decor, atmosphere, views upstairs and friendliness of the staff makes up for this. The food was prepared freshly and we had a couple of sandwiches around the pool that tasted great and were well made.

Overall, Great location and was chosen because we got a great deal. I wouldn't say I'd stay again and felt it was more of 3.5* as opposed to anything else. If you're looking for a great location, can get a good price and don't care what people think about you (like me!) then this is your place!

Room Tip: If possible, avoid a road facing room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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336 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • German first
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English first
Hamburg, Germany
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 10, 2013

Hotel near of the medina and the new city.
helpful and smiling staff, spacious rooms,
Very romantic sky bar
It's close to famous clubs and restaurants in Marrakesh
Unfortunately, the pool is small and is not heated, the prices are relatively expansives

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle, Washington
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 1, 2013

Good location within walking distance to the Koutoubia Mosque and Gardens and the medina. Located in a rather fancy area of town. Quiet, clean, well-appointed rooms. Lovely pool, which is key in the very hot summer weather. Breakfast was OK, served at the cafe on the first floor. The staff at the cafe was a bit rude and unfriendly but the staff at the front desk of the hotel was very nice and helpful. Had a pedicure at the salon that was amateur at best and over-priced. The room we stayed in had an enormous bed, which was lovely and lots of space in the room as well as complimentary high speed wifi access, which was fantastic. One odd thing though was that multiple times, housekeeping staff tried to enter our room without knocking!! It was quite strange that they would do so and alarming for both parties. Not sure what that is about. However, overall I quite liked this place and would stay again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Madrid, Madrid, Spain
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2013

Excellent hotel and perfect location of the hotel! It's located in the new part of the city and it's only 5 minutes walking from the entrance of the "Medina".

First of all, the people who works in the hotel are really kind and very servicial with the guests. The only bad thing we found my girlfriend and I were the problem with the dinner because we booked the half board with the breakfast and dinner and we had problems the 3 nights we took it. The chief of the restaurant was a little bit dicky and he thought as we were young people we didn't have paid the half board but when we showed him the voucher he started to say "sorry, sorry, sorry I disparage you...but as I said before, it was the only bad thing we had had.during the stay.

The sightseeing from the balcony are breathtaking because you can see the Koutubia Tower, the Medina and the Atlas. The breakfast it's very complete with many things you can order and the dinner was really good as well but if you take it more than twice you will see there is no variety with food.

I really recommend this place to spend the holidays.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn, Estonia
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 16, 2013

Booking+reception:
As staying 7 nights I needed a hotel with pool and fitness and booked the room directly via Hotel and got the best rate. Correspondence via email was smooth at the beginning but closer to arrival stopped and I had to call to get a final answer.
Overall good service, occasionally had feeling like bothering them and didn't spot concierge- seemed to be same persons who were at reception and as they were very busy they really didn't have time or will to help fully.
Not all the hotel staff spoke english, but they all spoke excellent french.
One of the Bellboy was well educated and spoke many languages, very polite and intelligent- one of the most pleasant staff member I talked. Go figure...:)

Rooms:
1st room 517: spacious, rug, sitting area, 2 wardrobes, safe. Phone was not working, no phone directory. Wifi started to work after manual fix and worked very well.
Bathroom: shampoo, conditioner, bath foam, vanity set, lotion. - brand ETRO
Towels- good quality, soft, with hotel logo pressed in- nice touch.
AC silent, but above my room was house central AC and this was very noisy, hence I asked to change the room, which was done next morning without hassle.
New room #602, facing quieter street, nicer view, small balcony, no rug, sitting area, less wardrobe space. Phone working+ had phone directory.
Bathroom and WC separate.
PS: Mixers in the bathrooms would need to be changed or updated.

I experienced as well the late room check: room service paid an overall visit at late in the evening 22:45 to ask is all OK with the room. Which was disturbing as I was already in bed. I pointed out few errors but these were never fixed, as they also didn't understand english.

Breakfast: found it rich with fruits, pastries, fresh egg dishes, salads, warm dishes, pancakes, selection of cheese etc.

Hotel grounds: Fresh roses everywhere.
Pool: hotel inner yard, sun-beds little dated. Lack of umbrellas, daytime full sunlight is strong hence would be nice to be able to sit on shadow. Inside pool (heated) little smelly. Didn’t had time to try hammam.
Fitness: decent but dated and I would expect clean facilities.
Cafe table du Marché- city's best pastries.

Location: close, walking distance, to all main attractions. Also great clubs and bars around the hotel. In general Hivernage is quiet and clean area (mainly hotels), medina or Guêliz much busier.
For great food I recommend (taken by local): Chez Lamine Hadj Mustapha (best lamb ever or gr8 couscous), or fancy end Hotel La Mamounia restaurants.
cafe Lobo- nice chill out with international kitchen.
Try fish on the market, fresh and cooked on spot/ nothing fancy but taste is unbelievable. Lunch for 2> ca 160 MAD

Room Tip: Some (left wing, main str side) 5th and 6th floor rooms can be noisy due to the central AC placed on...
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ghent, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2013

This hotel is perfectly located and very close to the city center. The service is excellent, we had a friendly welcome and service. The rooftop bar is very cozy and the view is stunning. The swimming pool is in the shade most of the time but it didn't bother us. In the hotel restaurant you can have a good morrocan meal.The breakfast buffet varied little but overall oke.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

Great hotels second time there and I must say they know their business. Great welcome as soon as you pass their door, fr the bellman to the housekeepers they all smiling always a greeting of the day
The rooms are up to the standard of a 5 star hotel
The spa is great same excellent service as the rest of the hotel
Will be back I'm 6 months

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#107 Spa Hotel in Marrakech
#107 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

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