Stayed here with my Girlfriend late September 2013 for our first holiday together. We selected this Hivernage based on its relative location on the map, the fact it was "Spa" hotel and that it looked very nice. We also managed to get a very good deal through booking website.
On first impression (after a ropey ride in with a taxi driver!) we noticed that it's in a very nice part of town (Next to a Louis Vuitton store) and the Taxi driver got shouted at for dropping us off for what seemed being on their property. Upon entering the Hivernage, it seemed like a very nice hotel that was well decorated and slightly upmarket.
During check in, it felt like the reception staff a) had better things to be doing or b) felt we didn't "deserve" to stay there, I felt that this was slightly rude and the GF felt the same, as if they were looking down on us, I did also notice that they took a rather large "security" deposit on my Card.
We had another "incident" with Reception... We'd booked an excursion separately and were informed that we'd be picked up from the hotel at 14.15. However, come 14.15 no-one had arrived, so we waited outside where we were greeted by the driver... Apparently, he'd been in, asked for my name/room and was told we weren't guests of the hotel!!!!! On returning from the excursion (Quadding) we we're looked up and down by the security on the door! Overall, the reception staff felt rude, arrogant and snooty. Although the same can't be said about the rest of the hotel staff.
The Bar Staff, Pool Staff, Porters etc were all very friendly and went the extra mile to make sure we were ok, they made up for the poor effort of the reception team.
The room was large, spacious and was to be expected. It had possibly the biggest bed I've ever stayed in! We faced the road that ran alongside the hotel and it did get a little noisy at night, but being 5 floors up - it didn't really bother us. There was only one problem with the room, on one occasion the maid's had been in, cleaned and forgot to replace any towels etc - we waiting about 40mins for replacements (after noticing in the shower!).
Location-wise, it's a 15 minute walk to Djemma El Fna (the main square) and sits just outside the old city walls. Top location to get away from the hustle and bustle of the Medina's. It felt safe throughout and has good links to the newer end of town too. This is really one of it's main selling point.
The pool was great from around 1pm, although as others have mentioned it's not heated, but certainly feels great to get out of the heat and once you're in - it's fine!
Prices for the minibar were extortionate. The pool bar and sky lounge were still quite pricey, 60md for a 25cl btl of Heineken but the decor, atmosphere, views upstairs and friendliness of the staff makes up for this. The food was prepared freshly and we had a couple of sandwiches around the pool that tasted great and were well made.
Overall, Great location and was chosen because we got a great deal. I wouldn't say I'd stay again and felt it was more of 3.5* as opposed to anything else. If you're looking for a great location, can get a good price and don't care what people think about you (like me!) then this is your place!
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech