We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service” 5 of 5 stars
Review of Hivernage Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hivernage Hotel & Spa to your Saves list
Hivernage Hotel & Spa
5.0 of 5 Hotel   |   Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #298 of 467 Hotels in Marrakech
Ghent, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Excellent service”
5 of 5 stars Reviewed July 9, 2013

This hotel is perfectly located and very close to the city center. The service is excellent, we had a friendly welcome and service. The rooftop bar is very cozy and the view is stunning. The swimming pool is in the shade most of the time but it didn't bother us. In the hotel restaurant you can have a good morrocan meal.The breakfast buffet varied little but overall oke.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

335 reviews from our community

Traveler rating
    89
    126
    62
    36
    22
See reviews for
33
161
12
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

Great hotels second time there and I must say they know their business. Great welcome as soon as you pass their door, fr the bellman to the housekeepers they all smiling always a greeting of the day
The rooms are up to the standard of a 5 star hotel
The spa is great same excellent service as the rest of the hotel
Will be back I'm 6 months

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 13, 2013

We stayed her for 6 nights. The staff was very friendly and very helpful. Clean rooms.
Breakfest was average.Pool area and roof terrace were perfect.
They have a shuttle from and to the airport, but you have to pay for it. This wasn't told us.
All togethernice enough but rather a 4* instead of a 5*

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 11, 2013

We stayed here on the way back from Merzouga. We were tired from the long drive and relaxing in the room. My husband was about to crash and I was about to take a shower around 10:30pm. We heard somebody knocking the door. But we thought it was for somebody else since we did not ask anybody to come up. Suddenly the housekeeper/roomservice opened the door without our permission. I was surprised and rushed to the door. We complained to the front desk twice. The worst part was they did not admit it was a mistake in the beginning. One of them said she came to our room to make sure it was empty or not. At 10:30pm? It did not make sense at all for us. This room did not have the inside metal lock. What would happend if we were already sleeping? If I were taking a shower? This is extremely rude and unacceptable. We were very disappointed the front desk even tried to excuse instead of apologizing. None of the hotels opens the door without the guest's permission at 10:30pm.

Room Tip: Make sure nobody opens the door at 10:30pm.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 8, 2013

I'm surprised by some of the positive reviews this place receives. Maybe they're from people who didn't stay long or from friends and family of the owners and staff.

I had always dreamed of gong to Marrakech, but lovely photos of this hotel give a false impression: we had an awful experience and a ruined holiday.

Day 1: room very basic, view over Sofitel, towels hard as sandpaper, fluffy dressing-gowns in the picture not included, minimal toiletries, fridge didn't work, WiFi didn't work in room, woken by music from hotel's roof garden. NOT five star.

Day 2: room upgraded after we complained: now had working wifi, fluffy gowns and towels plus a nice window seat, bowl of fruit in room, rose petals…for one day. Thereafter occasional rose petals but no fruit. View of building site, disturbed all night by nearby lift with loudly squeaking metal parts. Fridge didn’t work here either, and the two electrical sockets were hanging out of the wall and buzzed when we unplugged TV to charge phone - a tricky manoeuvre as the socket was extremely inaccessible. (The more accessible socket was hanging out of wall on a wire ad looked too dangerous to even touch). We complained about this, the manger said they'd fix them the next day. We complained 3 days running, but of course they didn't fix anything and the receptionists started to 'disappear' when we came downstairs.

Second lift was out of order for the duration of our stay.

Food and drink prices were extortionate. The food in the allegedly 'genius' chef’s restaurant was lousy and the men's toilet has a window open onto the eating area - as we discovered when we were subjected to a rather extravagant breaking of wind during breakfast. Nice touch.

- Dinner: 1 meal OK-ish, 1 meal awful, bill VERY HIGH.
- Breakfast: very poor selection, although surprisingly nice scrambled eggs - but it was the same every day with no variation whatsoever of the very limited selection. (Def not 5 *. I’ve had better in a Parisian 2*). The ‘Selection of cheeses’ amounted to one chedder-like cheese every day and the occasional glimpse of brie. They ran out of decaf coffee on our 3rd day and didn't ever get any in (we were there for a week).Waitress dropped bread on floor, dusted off on apron, replaced on display. Juices were in containers designed to hold iced water but there was never any ice, so they were slightly warm and all the juices - yes even cucumber and carrot juices - were heavily sugared. Some days there were tongs to pick up dried fruit, other days nothing, so people used their fingers.

We had a very nice waitress though and tipped her every day because she did do her best - but no way is this 5*.

Pool area: in shadow most of the day with view of building site. Beware of ordering from pool area; the price is based not on what you order, but from which door waiter brings your order. Milk shake ±£3 when delivered from door on left, £7.50 if delivered from door on right. We had a 30 minute argument with an astonishingly rude waiter, showed him price on menu, but he insisted he was right, stating we had ordered from another menu, which we hadn’t even seen. When we insisted on looking at it, the item in question was not even included. The waiter stalked off offering no apology. Eventually the restaurant manager apologised and said it would be refunded on our bill, but it wasn't - and when we left at 5 a.m. next day, we discovered how many other things we’d been overcharged for. Finally we were hit with a substantial ‘city tax’ we knew nothing about beforehand.

None of this could be rectified (of course!) because the only person on duty at 5 a.m. had no authority to change the bill. Suspect this is a calculated strategy (i.e. hold back bill / receipts until client rushing for plane) because they'd refused to give us the receipt the night before (we had prepaid but they take your credit card to cover food and drink), and were not keen to provide a receipt next morning either. They probably figure that you’re won’t risk missing your plane to argue about £40 worth of overcharging.

The utterly cynical rip-off mentality at the Hivernage was sickening. Never again.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed here on the last night of our stay in Marrakech - the room itself was huge and the bed is honestly the largest bed I have seen. The spa access was also a lovely treat but staff were abit rude to my boyfriend - the staff for the ladied were lovely. The only draw back was it was quite noisy at night, with a few nightclubs near by. would recommend but I wouldn't pay the full rate - we got it on a deal on last minute.com

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2013 via mobile

Very professional and friendly staff made a pleasant stay in the hotel which is quite stylish and modern.

The indoor pool and spa is great and room service food as well. Breakfast is traditional and modern and well presented but the hotel restaurant is nothing to get excited about.

We had a few issues however: we booked a double room but they gave us a room with two single beds. We kicked up some fuss so they gave us what we wanted. The waiters take away your plates really quickly which makes one feel rushed when trying to enjoy your food. They also allow smoking in the restaurant and breakfast area which was irritating to my pregnant partner. Finally the cleaner forgot to give us clean towels and it took them 20 minutes to sort it out.

Overall these are only small complaints and we would stay there again as the service and overall experience was good.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hivernage Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#124 Luxury Hotel in Marrakech
#127 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Priceline, Travelocity, Hotels.com, HostelWorld, HostelBookers, Odigeo, TripOnline SA and Tingo so you can book your Hivernage Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Hivernage Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.