We stayed here on the way back from Merzouga. We were tired from the long drive and relaxing in the room. My husband was about to crash and I was about to take a shower around 10:30pm. We heard somebody knocking the door. But we thought it was for somebody else since we did not ask anybody to come up. Suddenly the housekeeper/roomservice opened the door without our permission. I was surprised and rushed to the door. We complained to the front desk twice. The worst part was they did not admit it was a mistake in the beginning. One of them said she came to our room to make sure it was empty or not. At 10:30pm? It did not make sense at all for us. This room did not have the inside metal lock. What would happend if we were already sleeping? If I were taking a shower? This is extremely rude and unacceptable. We were very disappointed the front desk even tried to excuse instead of apologizing. None of the hotels opens the door without the guest's permission at 10:30pm.
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech