Travelling with my wife and daughter we arrived at the hotel late at night following delays due to adverse weather. We had booked and paid for a triple room and receptionist asked if we needed 2 rooms. No we replied, we have a triple room. After waiting 30 minutes we were shown to a room with only a double bed and a sheet thrown over a sofa which was actually just a block of foam covered in fabric. After a bit of haggling we managed to get an adjoining room. We had paid a lot more for a triple room over the price of a double and the hotel website clearly states that 3 adults are not possible. We are still waiting for the outcome of our complaint with the travel agent. Despite this we enjoyed our stay and the highlight was the croissants at breakfast which were exceptional.
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech