I went to Riad Janat Salam in person on 12/31/2014 and asked to book a room for the nights of 1/1/2015 and 1/2/2015. The guy at the desk said sure, no problem. I told him I'd be arriving in the evening on 1/1 (because I'd be coming back from a short trip to the Atlas Mountains). I gave him my name, he said OK, all set, see you tomorrow.
So, in the evening of 1/1, I get back from a long day in the mountains, the same guy is at the desk, and he tells me he has given away my room to another customer --- supposedly because I did not come and check in earlier that day and because I did not pay for the room in advance. (This despite the fact that I had told him, the day before, that I'd be arriving in the evening --- and he didn't ask me for payment in advance when he easily could have done so if that was going to be an issue.) So I was stuck without a room, on a night when most of the riads in Marrakech were already full. And he was really smarmy, rude, and unhelpful about it.
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