First the positives: lovely buildings and grounds, very much an oasis of tranquillity. Our room was spacious and nicely decorated with a pleasant quiet terrace.
The shuttle to the city centre was very useful and the Club La Medina bar for La Palmeraie guests' use was a great respite from the hustle and bustle of Marrakech.
The pool was nice and there were plenty of sunbeds available the week we were there (off-peak). Staff were very friendly (apart from reception; see below) and really delightful with my 2 and a half year old daughter, which I appreciated very much as I travelled there alone with her.
The kids club was fine though I was disappointed that daytime activities sometimes included watching a DVD. Poorly equipped with toys and books, but plenty of creative activities. My daughter really enjoyed performing in the shows, and riding the ponies. One of the GOs always looked unhappy and I heard her telling the children off, but it was mostly a very nice ambiance. Edna who was in charge of the petit club was very good, as were Sousou, Fabiola and Alida. I'd also note that if you don't put your child in the kids club, there isn't much else for them to do.
My main reservations about the Club were, firstly, an absolutely shambolic reception team. I tried to call reception a number of times but no one answered. Trekking over there to join the inevitable queue, I was treated in an offhand way, sometimes bordering on incompetent. The staff were unable to answer basic questions or got them wrong, and weren't able to help in any practical way. One day, for example, I asked for a late checkout, they confirmed it was possible; the next day I went back to reconfirm the hour of departure and they told me it was impossible. When I protested about the incoherent response, the reception manager rudely tutted and huffed and without any apology said, 'Never mind what my colleague said yesterday, I'm the manager!'
Secondly, and related, was a general lack of information. There were a number of things I only found out by accident or too late to act on (for example that the restaurant opens early for children in the evening; that there were pre-dinner snacks in the bar; that parents could accompany their children to the kids club pool in certain hours). It would have been nice as a first time Club Med visitor to be given fuller information upfront.
The food was OK but nothing to write home about (compared with the praise I'd read on here).
All in all, I wouldn't particularly recommend Club Med based on this experience, and I don't think I would go back.
- Official Description (provided by the hotel):
- Marrakech is the Southern pearl, full of charm, mystery and bustle, at the crossroads of the Sahara and the High Atlas. The Club Med Village, set in Morocco's oldest palm grove, reflects the intimate aspect of the medina, fostering its way of life with its gardens, refined cuisine and warm welcome. The Marrakech architecture combines baked bricks, tadelakt, red ochre and colourful zellige, to create a relaxing haven to which you can enjoy returning after a stroll through Djemaa el-Fna square. ... more less
- Reservation Options:
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- Also Known As:
- Club Med La Palmeraie Hotel Marrakech
- Club Med Marrakech
- Marrakech Club Med
- Club Med Morocco