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“Big disappointment” 2 of 5 stars
Review of Club Med Marrakech La Palmeraie

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Club Med Marrakech La Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Sidi Yahya la Palmeraie, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #214 of 464 Hotels in Marrakech
London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Big disappointment”
2 of 5 stars Reviewed August 28, 2012

Where to start?
The Room: We had interconnecting club rooms. The size and layout were ok. The mattresses and pillows are of a terrible quality and just one pillow per bed. There wasn't any mattress protectors so you can imagine the horror when you accidentally lift the sheets. The air conditioning doesn't work properly, during our stay the temperature raised to 45ºc so being on the room was sometimes a torture.
The bathrooms are the worst part: for the first two days we didn't have water on one of the showers, thank God we had two rooms! The first day they couldn't fix it because all the "technicians" were off because of the Ramadan, they fix it on the second day after more phone calls.
The frame of the window in the same bathroom was broken so, if you opened it, it would fall on your hands. The toilets are full of insects and everything is slowly breaking: the appliance on the wall for the toilette paper was falling, the toilet seat are not just broken but also very stained.
The Resort: It is a pretty typical Moroccan construction but sadly very badly maintained. All the water features that look very pretty in the pictures are actually very dirty, the one in the restaurant is full of bread pieces for the birds, absolutely disgusting! The layout is not very optimal, you have to walk a lot to go to the pool, to the bar, to the restaurant or to the mini club.
The restaurant: The food is ok the first day, but soon you discover that you are going to be eating the same dishes for the next 7 days! We made the mistake of trying sea food and were sick for 2 days. Birds are a real health hazard, you can often find dozens of birds on top of the bread and it doesn't seem to surprised any of the members of the staff and off course they don't do anything to solve the problem!! The drinks machines are full of bees and it's a real adventure to try and get something to drink without being sting. The snacks in the bar are of a very poor quality and there is no variety, here you are not fighting with the birds or bees but with the cats! Hygiene is a very big problem in the resort. On the positive side, during one evening they organize a garden party, the food is really nice and the way the transform part of the resort on a very big typical Moroccan garden party is fantastic.
The Pool: very clean, nice layout and surprisingly big enough for everyone, but There are not enough long chairs for everyone and they are all reserved by 8:30 am! People go very early in the morning with their towels to reserve the chairs even if they are not going to use them until the afternoon.
Mini Club: AMAZING, the girls and boys working here make the stay in this resort more or less worth it. The kids love their time in the mini club, the activities are different and interesting, only bad point the equipment and games in the rooms are very old and there is not a single game with all the pieces on. They have their own swimming pool. And is probably the only place in the resort where the air con works!
Golf academy: Good surprise, excellent teachers, nice pitch and put and practice and good organization to go to the different golf clubs in Marrakesh.
In conclusion, this is a very expensive resort for what is proposed. It has 4 tridents but it would hardly be a 3 star hotel.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,155 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Paris
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2012

This was our first stay with Club Med and we have had a very good experience at La Palmeraie.
We are from Paris with 2 young boys (2 and 3 years old) and the services offered by Club Med were very attractive.
The main positive point was the "petit club" which is truly fantastic thanks to Tanya, Emma and Cecile. The staff was very professional and always here to help.
Second positive point was the "mind", we were afraid to be into the movie "les bronzés" but this Club and I think all the Club Med are now like this : very polite and respectful staff, no intensive solicitation to be part of the activities.

To summarise.

Pro's:
- Petit club of course,
- wonderful resort, very calm and well decorated areas,
- friendly, reactive and professional staff,
- connecting rooms are convenient to use (we had 109 and 110) close to the lobby,
- nice dinners theme

Con's:
- Beds could be improved (very tough),
- No minibar or fridge in the rooms (not easy to store milk and fresh water for the kids...),
- Air Conditioning could be improved in the rooms,

Thanks again for the nice stay with you guys.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 26, 2012

We have spent our summer family vacations in Marrakesh La Palmeraie this July. We made the decision to choose Club Med Marrakesh because we wanted to combine my & my husbands wish of sightseeing and the wish of our 12 years old boy of summer vacation with friends and fun avoiding sightseeing:)
It was my third experience with Club Med and all of the times we find what we expect choosing Club Med: good service, smooth worked out system, good food and looooooots of activities starting for the kids from young age, for transition age (11-13 years), teenagers. Of course the main language of the Clubs is French but English speakers would not be lost neither. For the kids of all the ages it's paradise: parents can start to miss their smalls as they have group activities, games, performances with the animators who really worth admiration for how they find contact with children. They have even lunches and dinners together which is nice for to make lots of friends and make children communicate especially when, like ours, there is one child in a family.
About the resort itself: It has very beautiful, well maintained garden- a real oasis in Marrakesh. The architecture goes well with local traditions and it is really very pleasant to stay in a resort even without going out. There are 2 pools: quite one (kids are not allowed there) and the main one quite big and spacious. The quite one we found a bit isolated but for those who want to be quite I guess it's good. The main pool is very pleasant with many vegetation around making quite some places with natural shadows. During our stay the hotel was something like 60% occupied but we always managed to find place at the pool even when we were coming from the city visit at noon.
Food like always (from our experience) at Club Med was really good. During our 9 days stay we had twice lobsters & oysters. Otherwise there were many local cuisine dishes, meets, fish and quite some choice for vegetarians or vegans also.
The common places and the rooms are really well cleaned.
There are really interesting activities: like golf lessons, tennis, some sport lessons (I liked Pilates), circus activities.
The shuttle to/from the city offered by the resort is very comfortable too!

On a down side I could mention: rooms equipment is quite basic and not the best quality, but general impression is really not bad, AC in the room, which was really necessary during our stay, was not really efficient, and as the temperature was reaching up to +48C we would have loved to have dinner in a closed restaurant with AC not in an open garden but the rooms which were sometimes opened for lunch were never open for the dinners.

Of course it's not a resort at the sea but we love the location (about 20min from the center by shuttle) and the green of the resort. We really enjoyed our stay. If I could advise one thing: be careful with the temperatures in Marrakesh during summer- I am a heat lover but the heat over there can be very tiring. Otherwise I would say full GO for the resort.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 21, 2012

La Palmeraie is a beautiful ClubMed, with very nice garden and a lot of facilities. We enjoyed the quiet pool especially. The club never looks busy although it was full when we were there.
Food was excellent, with variety of meals changing all the time. We tried the specialty restaurant which was delicious as well.
The Chef de village was very present and extremely friendly, as were the GOs.

We stayed in a club room, but it was really comfortable. The only bad point were the covers used on the bed, which should be absolutely replaced. They looked dirty to me and I cannot remember seeing these in any hotel for years... we also visited Le Riad, very nice alternative if you want more luxury and quiet environment. Not sure it is worth the price difference honestly..

The only area of concern was with one excursion we did. We had 2 great experiences with the Marrakech city tour with Momo, our great guide. But when we did the Atlas discovery tour, the GO put us, 5 adults + the guide+the driver in an old ugly SUV, which could not accomodate more than 3 adult guests. the car was in very bad condition. We ended up with 2 of us hitting the roof at each bumps (and we were on 7 hours off-road trek), and back problems for 2 days after that... After complaining to the responsible person, we got 20% discount. Be aware if you book it, 3 adults + 3 kids is the max this old car can take in addition to driver and guide. The company sub-contracted by Club Med is Holiday services. If I would be to do it again, I would definitely book in Marrakech from another agency, as we saw much better cars doing the same trip (and for half the price).

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 14, 2012

I must that my expectations - first Club Med experience - were probably higher than normal, and as such, not met.
A lot of good things to say about the resort (food, drinks, staff, weather), but a lot of less good things as well.
I had a strange smell and cochrouches in my room, which was not very big and lacked a mini bar and WiFi (this is after all 2012). The airco was not working...
The layout of the resort is so, that you have to do a lot of walking, definitely, when you are located at a far end as I was.
It was EK time, and due to technical difficulties, some we had to miss.
The on site shops had a very limited offering, and lacked some basic sun basing equipment.
To sum it up: I only return if I did not need to pay for it myself.

Stayed June 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 24, 2012

We stayed in this property as a family of four in Jan 2012. Overall average stay. Club Med really needs to ramp up on the rooms (especailly beds, linens, pillows etc). We had two interconnecting rooms with our kids. The rooms themselves were quite small.

There are decent enough activities in the property, kids club and the availability of babysitters. Our GO managed to get us a babysitter when we decided to step out of the resort on a whim.

Food - very ok for a Club Med! Breakfast was the one with the least variation. One day we has a person at the eggs counter, who did not even know how to make omelettes, not kidding! We were there for 4 days and it was absolutely the same thing, every single day. Dinner and lunch were better, though they could do with a ramp up there as well.

All in all, a decent time for us, but please be aware that this property is nowhere as luxurious as it is made out to be.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 18, 2012 via mobile

We spent 1 week in September 2011, we had à Nice Time there but everything is just about average, from quantity, diversity and quality of food, to activities. Overall good but certainly not wow!!! Club med in Sinaï Bay was much much nicer.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Marrakech La Palmeraie

Address: Sidi Yahya la Palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Marrakech
#88 Luxury Hotel in Marrakech
#102 Family Hotel in Marrakech
#185 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Club Med Marrakech La Palmeraie 4*
Number of rooms: 360
Official Description (provided by the hotel):
Marrakech is the Southern pearl, full of charm, mystery and bustle, at the crossroads of the Sahara and the High Atlas. The Club Med Village, set in Morocco's oldest palm grove, reflects the intimate aspect of the medina, fostering its way of life with its gardens, refined cuisine and warm welcome. The Marrakech architecture combines baked bricks, tadelakt, red ochre and colourful zellige, to create a relaxing haven to which you can enjoy returning after a stroll through Djemaa el-Fna square. ... more   less 
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Also Known As:
Club Med La Palmeraie Hotel Marrakech
Club Med Marrakech
Marrakech Club Med
Club Med Morocco

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