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“A nice experience” 3 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #333 of 460 hotels in Marrakech
Pisa, Italy
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“A nice experience”
3 of 5 stars Reviewed October 20, 2013

Despite its four stars, it has more aspects of a three stars. The room was very nice with a beautiful view on the swimming pool. The wi-fi, unfortunately is poor. It does work but after connection often the internet line seems too slow. The restaurant is reasonable, while breakfast could be improved very much. I found the Hotel clean, here and there showing signs of time. The staff is helpful and the swimming pool is very good. Nothing more refreshing that a swim after a long day visiting town. There is a bar, where live music goes on after 11 PM.

Room Tip: ask for a room exposed to west, so that you can enjoy a lot of sun
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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London
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 15, 2013

Arrived at reception at 22.00hrs on the 27/10/13
A female reception staff completely ignored us. I had to say to her that we have had a very long and tiring day and can we be attended too please. She gave us a form to fill out with absolutely no communication. Handed us the key, pointed to the elevator and told us to find our way with our luggage to the fifth floor. Very unhelpful receptionist with no customer consideration in mind. The room was presentable with two single beds. There were two chairs and a small table. A chair with broken legs. Could have been disastrous if we had sat on it. Oh well, very tired furnitures. The bathroom is also very tired. Twenty Five DH a day to use the locked safe in our room. Should we be charged for this security? Small balcony and walls was absolutely disgusting and dirty. Breakfast is what was expected so we part provided our own. Swimming pool was very pleasant. Surrounding areas was also clean and relaxing. And yes, whilst getting changed in our room for the pool a man put his key into our locked door and entered claiming it was his room. This sort of entry seems to be a problem as other customers experienced same.
This hotel is in need of desperate refurbishment.
Lifts not working at times.
Needs accommodating and understanding reception staff who understands that travellers are tired from their journeys and should be attended too on arrival. Not ignored.
Intermittent WiFi and very frustrating when connection is lost
A gentleman introduced himself as Hassan was absolutely superb when informed of our intruder and communicated with us on a daily basis. Staff we came in contact with in the restaurant were very nice and helpful.
For us it was walkable distance to most places eg the Spice Village, the Souks and Restaurants
And of course there is some kind of workers dispute/strike going on. These workers are camping/picketing outside the hotel. Have been there for some considerable length of time.
For me it is certainly not a four star hotel and it reflexs from entry to exit.

Room Tip: Do not know if there are quiet rooms as two sides of the hotel there are traffic noise, at the back...
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 14, 2013

It was a relief to arrive at hotel El Andalous after several nights in less salubrious places. I have decided that you must be prepared to spend a bit more in Morocco for comfort and cleanliness at the expense of local colour. We spent three nights here. The hotel is not new but first impressions were favourable, with a large foyer, bars, restaurants and best of all, a really good swimming pool area. we wasted little time getting to the pool- watch out for the high prices for alcoholic drinks though. Our room was large, twin double beds comfortable, linen clean and white. The other furniture was a bit tired and four plastic coat hangers in the robe was poor. The bathroom was still quite fresh looking and everything worked well. The seat in the separate toilet refused to stand up by itself, don't you hate that, men? The lifts and corridors are in need of refurbishing. Breakfast was reasonable by Moroccan standards with more choices than we have had for a while. We had a good meal in the downstairs restaurant- we passed on the D200.00 buffet. On our return visit our room was not ready at three pm- not good enough. After protest we eventually obtained a room that was ready. The hotel is about 1 1/2 km from the main square, walkable, just.

Room Tip: Try to get one looking out over the pool. As always, make sure everything works in your room- here w...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2013

Stayed at this hotel at the end of september...we did enjoy our stay at the hotel

On arrival the reception staff were not very helpful, the concierge however was extremely helpful
On being taken to our room, we found that the room was not made up and so had to be moved to another room... not too much of a problem - new room was clean and big. Although the double bed is not really big enough for two people.

Pool is really nice and was relaxing and quiet with bar area.
You could get towels by the pool 100DH deposit, which you got back when took the towel back at the end of the day

Breakfast was ok... Pancakes were amazing and made fresh for you.

There was only one issue we had along with some of the other guests... Maid coming to our room at a random time - early hours of the morning, when hearing our voice she left, also we had someone call our room early hours of the morning. On speaking with other guest they had the same issue/concern, maid going into rooms at odd times (early hours of the morning or after the rooms had been made up) we had our own suspicions as to why this was.

Location of the hotel was great, 15 minute walk to the Square and there no was shortage of taxis outside the hotel.

Would I stay at this hotel again ... Possibly, due the fact that is is good value for money and the location was great.

Room Tip: There is a club in the hotel....so would advise not to get a room above the club
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 7, 2013

If you're looking for a hotel in Marrakech that has a nice pool and a bar that serves alcohol, then I would recommend this place. The hotel is also in a good quiet location, not far from the centre.

Our room was a nice size with two comfortable double beds.Very clean as well. Efficient aircon and a small balcony. satellite TV though trying to find the channel I wanted was a mystery! The bathroom is also a nice size with a wide mirror and lots of space around the sink. Also hair dryer.The shower however was a faint trickle and trying to find the right temperature was difficult. Our shower head was also broken and kept breaking away from the the pipe.

There was free wifi in the hotel but this was very inconsistent and kept losing connection. Several times I heard people at the reception complaining about this.

Breakfast was buffet style and the choice wasn't bad. We only stayed B&B so can't comment on the rest of the food.

My main annoyance with this hotel was the lack of customer service from the majority of staff, particularly reception staff. This was obviously my first impression of the hotel. Upon arrival there was a woman at reception who ignored me until I explained that i wanted to check in. Then she just handed me some paperwork to fill in without even speaking! Then she started to do something else and I was suddenly dealing with her colleague.

However, the following day there was another woman at reception who couldn't have been different. She organises the excursions but was also helpful with other info re-the hotel. Very friendly lady and the fact she smiled a lot made us feel welcome.

The bar staff were rude and asking for a glass to have with a beer seemed like a chore. The ladies cleaning the rooms appeared to be some of the most friendly staff in the hotel and greeted us every time we saw them. maybe they should be working on reception!

Room Tip: Choose one with a view of the pool at the back of the hotel
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2013

Just got back from this hotel..was all very nice except the reception staff are as helpful as a chocolate tea pot.the other staff are helpful though..room was fine hard mattress though.the pool was great nice and big with a bar area for beer and soft drinks..great location can walk to the main sq in about 15 mins..breakfast was so so ..I would recommend staying here..

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 27, 2013

Was concerned prior to arrival as there were so many bad reviews. However, our experience was good. The staff were helpful. The best bit about breakfast was the Meloui - Moroccan pancakes cooked fresh in the dining hall, although there were other things available. There was a good selection for the buffet dinner (which was inclusive in our deal) with salads, hot food mainly Moroccan with lots of vegetables, and deserts. Useful to have some French as some staff had limited English (not a bad thing). The location was good. It was a quiet area and even though we had a room at the front was not disturbed by traffic at night. It took us about 30 mins to walk to Jamma El Fna Square - too hot to walk fast, although taxis were available. Tip: take tissues as many toilets we went to in Marrakesh did not appear to have toilet paper. Pool area was adequate and refreshing after sightseeing in the morning. The hammam is also worth a go. Overall, good value for money and would return.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel El Andalous

Also Known As:
El Andalous
Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
#131 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
Reservation Options:
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