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“Horrible and Rude staff” 1 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #333 of 465 Hotels in Marrakech
2 reviews
“Horrible and Rude staff”
1 of 5 stars Reviewed September 17, 2013 via mobile

:-( Most hotel staff are all good and helpful, except the rude woman at the reception.. Who was extremely rude and unhelpful.. Full of herself and very unwelcoming.. Felt like leaving the hotel even before checking in..!! However the other staff were ok..!! Most of the cleaners were happy and freindly apart from one which always had a face on and was misrable..!! Breakfast wasnt all that too.. Only drcent thing was the fresh "parathas" being made and tea and coffee was standard. Overall hygene was good around the hotel and in the diner..!! Would i visit this hotel again..?!! ...NO..!!

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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586 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
st albans
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 16, 2013

we arrive at 1.00 pm for check in they say the hotel is full, waiting time is 4 hours

than the 1 floor of the hotel where we stay durring the nigth smell from the kitchen bins verry verry

bad, loccation very good

Room Tip: not for me sorry ?
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Copenhagen, Denmark
1 review
4 of 5 stars Reviewed September 4, 2013

Lovely staff at the hotel, which were helpful all 100 times per day we came to ask about something. The breakfast was kind of boring and did not live up to the standard of the hotel - the eggs was overboiled and we could only eat the scambled and the pancakes.. The hygiene around the buffet was very bad, luckily we didn't get any bad stomach of it..

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Palaiseau, France
1 review
1 of 5 stars Reviewed September 2, 2013

Really disappointed. The staff is rude home, the room cleaning was not done properly: chips on the floor, hair in one of the beds, dirty toilets ... A noisy demonstration in front of the hotel staff room, some hunger strike are a sitting at the entrance.
Only the restaurant staff is nice, but the buffet is very expensive for what is offered.
I highly inadvisable this hotel.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Viva Stay

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Knaresborough, United Kingdom
1 review
4 of 5 stars Reviewed August 30, 2013

Very nice clean hotel. Staff very friendly. Rooms spacious and very clean. Pool area lovely. Only thing I would say is that the food gets very repetitive. The breakfast is the same thing everyday and there is only so much scrambled and boiled egg you can eat. Dinner is a little more varied but It gets a little chaotic in the dining room having to fight for a table or a knife and fork. Next time I go to Marrakech I think I'll go self catering as in the August heat its hard keeping drinks cool in your room unless you stick them under the aircon and they sell lovely fresh bread and fruit in the local shops so you can make your own breakfasts and lunches then go out for a nice cheap meal in the evening. We paid £300 for 2 adults and 1 child for a week half board so really can't complain.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oradea, Romania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 27, 2013

We came back from Marrakech two weeks ago, after 5 days to staying in El Andalous. Was clean, the staff was ok, but the breakfast was not so various and the quantity never enough. In this way they have to improve. The rooms are spacious with big beds. In the double rooms, the air condition is placed on the opposite wall of one bed. If you have problems with it, you can choose or to stop it, or to make some artifice to not feel the air directly in face.
The great advantage is that the hotel is located near to almost all atraction from Marakech. We walked 10 minutes till Jemaa El Fna and maybe 5 more till the palaces and museum.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rochester
Top Contributor
149 reviews 149 reviews
126 hotel reviews
Reviews in 112 cities Reviews in 112 cities
200 helpful votes 200 helpful votes
2 of 5 stars Reviewed August 27, 2013

Being a seasoned traveller I always read reviews before I book any hotel. Sometimes you will get the odd negative comment but I would urge you to take note of the reviews of this hotel as my experience was very poor. The hotel does not respond to emails and trying to book their car to pick us up at the airport was hard work. There was no one at the airport to pick us up yet when we tried to check in they wanted to charge me for the transfer. Be ware, the taxi’s in Marrakech are dodgy and the majority of them will try to rip you off. Always ask for the fare before you get in and make sure you confirm its for all passengers as they try and say they price was for 1 passenger. One taxi wanted 400 dir from the airport to the hotel. You should only pay from 50 to 100 Dir max. They will also try and tell you that you need to pay a premium for a bigger car. Just be careful. If you are going from the hotel into the main square or new town, the best fare I got was 20 Dir but usually 40 -50. It’s about a 20 minute walk. When we checked in they had no rooms ready so we had to wait a few hours. The front desk staff are not friendly or helpful. We were not told about breakfast, dinner , restaurants, tours or anything about the hotel. They speak very little English. The rooms have 2 double beds but cleaning was very poor, black hair in the bed and in the bath. People leave their food trays in the corridors and they are not collected all day. They take your towels in the morning and if you are lucky you get some new ones around 6pm but they always arrived damp. You will need to take your own shampoo and shower gel as they only provide a little sachet. We kept our do not disturb sign on the whole time but this is ignored and the housekeeping staff just walk in and out. Now for the food. If you are a fussy eater you will have problems. I’m not but the choices are limited and very poor. The restaurant did not have air con working so it is really uncomfortable sitting there. For breakfast you have frech stick for bread or croissants, salad and some Moroccan choices. No cereals or toast, cheese, ham, sausages, etc. Hard boiled black cold eggs and juice / coffee. The dinner buffet usually has chicken, lamb, salads, cold dry pizza and chips and sometimes fish. The food was never tasty or nice. A coke in the restaurant will set you back about £2 and in the bar its more expensive. Cocktails are £4.60 but nothing to rave about. You are better off going to the supermarket and filling up your room. Some people had a fridge in their room, we did not get this provided. For junk / fast food lovers there is a KFC, Mcdonalds and Pizza hut near by. I wouldn’t ever stay at this hotel again or actually go back to Marrakech. This was my second visit and I just found the majority of people hassle you and want to rip you off. Just walking the streets you are bombarded with people wanting something, you need to be firm with them and keep politely telling them no thank you! The hotel has very limited sunbeds and they are always taken. People go down early and do the usual towel reservation trick. The pictures you see do not reflect a true image. The spa is not very nice and you have to pay to use the gym. None of the staff at this hotel seem happy unless you keep tipping them.

Room Tip: High as possible not pool facing unless you like noise.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel El Andalous

Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #333 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
Number of rooms: 200
Reservation Options:
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