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“Excellent service and friendly staff” 5 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #332 of 461 hotels in Marrakech
Copenhagen, Copenhagen, Denmark
1 review
“Excellent service and friendly staff”
5 of 5 stars Reviewed June 4, 2013

We had the best stay at Hotel El Andalous. The overall service was perfect and since we travelled with children, it meant a lot that the staff was so sweet and helpful.
The hotel definitely contributed to a wonderful vacation.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Safi, Morocco
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2013

I spent a very wonderful week-end in this hotel, it was recommended to us by a group of friends who were there already.
The staff was very kind really helpful especially the restaurant team!Who did a great job meals were very delicious!
The rooms were clean & spacious.
Thank u for making our trip wonderful!
I'll be back there very soon but with my family this once!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 10, 2013

The hotel rooms were clean and well-appointed. Beds are very comfortable. Very noisy during the night. My room-mate was awake all night.

Check in was delayed due to under staffing? At reception, there were three people behind the counter, but only one seemed to be working on our case. We finally left, and went out for supper and returned to our forlorn baggage still alone and lonely on the cart in reception. Scrapping Canadian politeness and getting demanding seemed to do the trick and we were assigned our rooms.

Others in my party thought that some of the staff were the rudest they had encountered during the two-week stay in Morocco, especially the woman at the information desk. Trying to locate extra drinking glasses for our rooms, proved difficult. Eventually we raided the bar with good results.

The location is good as far as the sights of Marrakesh. Breakfast was good with a variation of items. Not everyone with me agreed, however.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 24, 2013 via mobile

We stayed in this hotel me and my wife and our 2 kids(7and5) april 13 for 11 night.arriving at 8 pm, checking very fast taking us to our room,back downstairs for dinner,food ok set menu with 3 choice of 3 courses as we had half board.variety exist but not the test,specially with the spices existing in this country.day2 people looking after the cleaniless of the swimming pool and the matresses(need to be changed),nice a snack bar by the pool.after 4 days we had a big delegation for the rally in marrakech so they made a buffet for launch and dinner then it become taste,more choice,dnt need even to add salt.
Very close to medina and jemma fna and gueliz (medina jedida city centre)Mc do,pizza Hut,shops as luis
vuiton,mango...
Food in jemma fna very good and tasty,la palmeraie riding kamel or squads,worth it.taxi take u for 100 dirham return.kamel from150,squads from300 u have to bargain.for jemma fna 10,20 from the hotel if u ask for taxi with the meter it will for less than 10 dirhams.
Jardin majorel ok not more not less.
Palais bdii and palais bahia good.
Kasbah very nice.
Souk mellah good.
Fantazia chez ali: good to see , entretainment for kids, couscous ok,fruit,hrira yes but not the mechoui : nothing on it,dnt go with the hotel excursion u can get it cheaper from a guide in a coffee shop with terrace at jemma fna.
There is not entretainment in the hotel for families with kids, there is a night club , and a bar with live music but nothing for young kids.
We didnt go to the atlas because my son got problem with his feet so he cant walk a lot and they told me that u can watch from far and u need to walk a bit in the montagne , but they said its beautiful.
Overall its a beautiful city to visit,hotel good money wise,ill do it again.
Restaurant staff very helpful only one with glasses looks like fed up from this job.
Would like to thanks mohamed,ladies who clean the rooms( once she even washed my son sockes because she find them wet in the sink),el hadja who does lemsemen(pancake) one day was busy she was doing it from 6 and it has finished around 9:50 and at 10 breakfast done because many people ask for ,she went to the kitchen and she made one more base to make more(extra mile),to the two young waiter,people by the reception day and night shift,doorman offering you mint tea,to taxi driver outside the hotel with mercedes he wears glasses,took me for free on friday i run to the mosque.
Many thankx for all the people in morroco and specially in marrakech,we had good time.
Thankx to the tailor in kasbah(fouad).

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 6, 2013

We initially booked a Riad inside the medina but had to leave immediately after check in as the location was terrible. I managed to book this hotel on booking.com and checked in minutes later. The reception was excellent - It was just what we needed after the ordeals we went through in the Medina earlier! The breakfast is average but our room was quite big with 2 double beds and separate bathroom and toilets. Room facilities are limited but the hotel has an excellent spa and hamman facilities and a huge pool!! The staffs were very pleasant and helpful. Overall very satisfied for what we paid for and also a lifesaver from the unpleasantness of the medina. The only place of sanity was our hotel and its surrounding area of Hivernage (outside the Medina walls) which is mostly residential and therefore not touristic but pleasant nonetheless.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 2, 2013 via mobile

The hotel is average kind. The amenities are ok type. There is no glasses in room for drinking water , no fridge , no kettle . nobody picks call in room service in morning. Dinner was too bad with little choice. Only good thing was it was in middle of city and breakfast was good. I do no t recommend this hotel to any one ESP with families.

Stayed March 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 28, 2013

Stayed at Hotel Al Andalous on March 2013 for 4 nights. The hotel is a 4 star hotel (2-3 star hotel in Europe) but thats normal.

Positive remarks:
Cleanliness, size of the room, mattress and views were very good. Location is perfect: 10-15 minutes walking distance to Fna square. Taxi is 15-20 dirham: 5 minutes
The pool is extremely clean and in good condition.
A/C worked perfectly, no problems at all.

However these are the reasons for the 2 stars in tripadvisor:
- 2 of the 4 nights we could not sleep because of music coming from La Casa restaurant; restaurant next door that belongs to the hotel. Called reception many times and the receptionist did not bother at all, no apologies were given.
We went there to relax, no to have dance music in our room from 10pm to 1-2am in the morning. Unacceptable.
- Room service was extremely late: called for a mint tea and they brought it an hour later. No apologies were given too.
- Food in the restaurant was overpriced - not good quality. Found insects in the food and we had to fight with manager in order not to pay that specific meal. Very rude man.
- Breakfast was poor. They offer the same every day.

If you are looking for a hamam experience please go to the medina and find one there. The experience is much better than the hotel one for same money.

Room Tip: Rooms not facing the pool are quieter, and better view guaranteed.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel El Andalous

Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #332 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
Reservation Options:
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