The hotel rooms were clean and well-appointed. Beds are very comfortable. Very noisy during the night. My room-mate was awake all night.
Check in was delayed due to under staffing? At reception, there were three people behind the counter, but only one seemed to be working on our case. We finally left, and went out for supper and returned to our forlorn baggage still alone and lonely on the cart in reception. Scrapping Canadian politeness and getting demanding seemed to do the trick and we were assigned our rooms.
Others in my party thought that some of the staff were the rudest they had encountered during the two-week stay in Morocco, especially the woman at the information desk. Trying to locate extra drinking glasses for our rooms, proved difficult. Eventually we raided the bar with good results.
The location is good as far as the sights of Marrakesh. Breakfast was good with a variation of items. Not everyone with me agreed, however.
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