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“Stay and hospitality” 2 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #335 of 461 Hotels in Marrakech
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Stay and hospitality”
2 of 5 stars Reviewed April 2, 2013 via mobile

The hotel is average kind. The amenities are ok type. There is no glasses in room for drinking water , no fridge , no kettle . nobody picks call in room service in morning. Dinner was too bad with little choice. Only good thing was it was in middle of city and breakfast was good. I do no t recommend this hotel to any one ESP with families.

Stayed March 2013, traveled with family
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552 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 28, 2013

Stayed at Hotel Al Andalous on March 2013 for 4 nights. The hotel is a 4 star hotel (2-3 star hotel in Europe) but thats normal.

Positive remarks:
Cleanliness, size of the room, mattress and views were very good. Location is perfect: 10-15 minutes walking distance to Fna square. Taxi is 15-20 dirham: 5 minutes
The pool is extremely clean and in good condition.
A/C worked perfectly, no problems at all.

However these are the reasons for the 2 stars in tripadvisor:
- 2 of the 4 nights we could not sleep because of music coming from La Casa restaurant; restaurant next door that belongs to the hotel. Called reception many times and the receptionist did not bother at all, no apologies were given.
We went there to relax, no to have dance music in our room from 10pm to 1-2am in the morning. Unacceptable.
- Room service was extremely late: called for a mint tea and they brought it an hour later. No apologies were given too.
- Food in the restaurant was overpriced - not good quality. Found insects in the food and we had to fight with manager in order not to pay that specific meal. Very rude man.
- Breakfast was poor. They offer the same every day.

If you are looking for a hamam experience please go to the medina and find one there. The experience is much better than the hotel one for same money.

Room Tip: Rooms not facing the pool are quieter, and better view guaranteed.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 17, 2013

the hotel is situated in the calm residential area oh hivernage close to conference centre and avenue mohammed 6 , also close to casino essaadi , 20 mn walk to jemaa lafna famous square
and 15 mn walk to gueliz , the hotel is very clean and the staff are very professional , the room is a typical hotel size clean rooms with aircon , the restaurant is class and grand with arabo-andalousian carving . a typical great moroccan design the swimming pool is clean in very nice garden setting , you have to give 100dh deposit for the towels in the swimming pool , you get it back when you return the towel
the food was great with big varieties ,
me and my family really enjoy our stay .thanks to all the polite staff

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Keswick, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2013

Stayed here in Feb and is an excellent hotel Beautiful inside,clean tidy and the staff are so helpful.Food is of a very high standard aswell.Well located for the Medina Square and Souks,but beware you do get hassled all the time as you walk there,FROM TAXIS AND PEDESTRIANS WHO ALL SEEM TO THINK THAT THEY SERVED YOU AT BREAKFAST AND ARE WILLING TO HELP SHOW YOU AROUND.Don`t be fooled they are only after your money.Say a polite no and if you need a guide then reception will sort you out.
Bar staff are excellent and will always provide nuts and olives for you to nibble on as you sit in the lovely bar listening to free entertainment.Would def go back to this hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2013

We found the hotel to be very comfortable and pleasant. Room was a good size with comfortable beds. It was not noisy, just a very slight smell of cigarette smoke. Breakfast very good with a wide choice, however coffee undrinkable. (Have never experienced good coffee in hotels anywhere!), stick to tea. Staff in hotel where always helpful. Pool area very nice with lots of sun loungers and a good pool-side refreshment service. Food in the bar and Casa restaurant was fine, not very Moroccan but tasty. I recommend the hotel's spa. Very relaxing and reasonably pricded. Taxis into town always seemed to cost 50 DH despite some haggling. Maybe because it was low season and there were not enough tourists around to make a good living? The walk to the medina area was a brisk 15 minutes along a shady and safe-feeling road (for a woman walking alone). Some reviewers have commented that the hotel and its area are uninteresting. Well the souks are interesting but smelly, noisy and dirty. The Hivernage area is clean, safe, fairly quiet and of a good standard. The hotel is only about 10 minutes from the airport but I didn't hear any planes during the stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dartford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 28, 2013

We have just returned from a lovely stay at this hotel in Marrakech, it is very friendly and the rooms are basic but adequate,the only problem we had was noise late at night from the room above,people with heels on and a lot of furniture scraping !! Breakfast was quite basic but we always had enough to fill us up. It is a good 20 minute walk to the Medina which was very crowded. We got 48 hour tickets on the tourist bus which takes you past all the main attractions and is hop on/hop off as many times as you like and is a good way of seeing everything without getting pestered ! The staff are very helpful and let us keep our room until 3pm without charge, we would definately recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 24, 2013

Remember you're in one of the most fun exciting places. There is nothing wrong with this hotel, it's just not very exciting. There's a nice pool and the woman at the front desk has the warmest smile and is very helpful. You might stay here just for her smile,really. The breakfast is okay and the service is fine. The place is clean . It's a good walk about 1/2 hour to the main activities, but a taxi cost only 20 dirham, $2.50 U.S. or 2 euros. The area around offers nothing although pretty.
One thing the rooms that face the pool can be noisy if there's a wedding. I'm told the rooms on the street can be noisy too,One night there was a wedding and the boom, boom of the drums kept me up for a few hours.

Room Tip: Make sure there's no wedding if you stay on poolside.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel El Andalous

Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #335 of 461 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
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