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“Absolutely fine base” 4 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #335 of 460 hotels in Marrakech
Manchester, United Kingdom
2 reviews
“Absolutely fine base”
4 of 5 stars Reviewed December 25, 2012

We stayed in this hotel for seven nights between 21st of December and 24th of December 2012 on a b&b basis. Our party was two adults and 2 kids under 6. Personally if we were to do anything differently we'd book a half board basis because with little kids having to find a clean restaurant that served suitable food each night was a bit inconvenient. Actually our experience of Moroccan food was unfortunately pretty poor (we all caught tummy bugs!) restaurants were overpriced and poor quality. The 'famous' Jama El Fena food stalls we found to be particularly unhygienic, expensive, and lacking in taste on the couple of occasions we chanced it. We found the hotel perfectly fine though in every way. It's not a 4 star hotel by European standards, maybe 3 stars, but that said, still very decent. The service was friendly and efficient and the staff were on the whole accommodating and helpful. We asked for and received a pool-facing room on a high floor (go for the top fifth floor if you can), you may hear music from the bar at night but you'll get a pool view and a balcony to compensate. The Hivernage district where the Andalous is located provides an ideal base for the main sights in the medina as it borders the old city walls and is only a 20 minuted walk from the Jema El Fenaa square, the kasbah, and souks or a 5 minute 30 dhidam taxi ride.

Room Tip: Pool view rooms are probably best, they have a balcony, but on the downside you may pick up noise fr...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 10, 2012

Just got back from 4 nights at this hotel. We were very impressed. We booked thr on a half board basis. On arrival at the hotel it was a great welcome and we were shown to a lovely room overlooking a fab pool area. The room was large with two double beds and a balcony . The food was average with not a great deal of choice apart from the salads and fruit.
Without exception the service was fantastic including around the pool area
We will be coming back next year

Room Tip: Book a taxi through the hotel in advance to pick you up at the airport. This will save you a lot of...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2012

Booked this hotel as part of a package for 7 nights. The hotel itself has good decor, but the desk counter staff not very helpful or forth-coming in wanting to help. Check in took about 40 mins. I had my brother and another friend staying in another hotel, and they were not allowed to visit me in my room unless they left their passport with them until they left.
Breakfast buffet wasn't very good even for something basic.
Next time I travel to Marrakech I would be trying a different hotel such as Kenzi Farah which is a few minutes away and my stay there was much more pleasant and for the same price much better.

Room Tip: ask if you are able to have guests visit you in your room...
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Birmingham
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 21, 2012

This is a lovely hotel about 10 minutes walk from the centre of Marrakech. Nice pool and sunbathing area for relaxing with a pool bar for drinks and food during the day. A nice getaway from the hustle and bustle of the city centre (being two girls travelling together we were so glad we did not stay within the city walls!). The twin room was a good size with a balcony, aircon, TV, desk, safe, wardrobes (no hangers though!) and a good bath and shower. Beds were comfortable and room cleaned everyday. The breakfast was a basic buffet but we didn't expect more for the price we paid and was enough to start the day. There is a typical Moroccan style bar for evening entertainment but there are also some nice bars and restaurants nearby if you don't want to go into the centre every night. I would recommend this highly - especially for people travelling on a medium-low budget. We had no complaints at all!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 19, 2012

Entrance looked great and we had high hopes. Unfortunately we then encountered the inefficient, unfriendly and unhelpful staff. Things went further downhill when we got to the room. Old and dated and could do with a real good clean and some basic maintenance. No towels were left on two occasions and the reception staff really weren't bothered. The door key only worked intermittently meaning we had to repeatedly go back down to reception for the main key to get into our room. Same buffet breakfast became very boring and wasn't fresh every day. Evening buffet was also boring and unimaginative and clearly reused leftovers from previous evenings. As all our group started suffering "dodgy" tummies after the second day, we ate out for our last few evenings. Cheap but definitely not cheerful. Would not recommend.

Room Tip: Our room was at the front, third floor, and was noisy from the busy road. I guess rooms overlooking...
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 13, 2012 via mobile

We stayed there for 10 days, the hotel service were very poor. Had difficulty communicating. Not only that, they stolen my goods such as clothes and jewelerries from my luggage on the day we were leaving. It was only after we came back and unpacked only to realise many of our things were missing. I called them up the next day explaining, all they said to me without resolving or apologising, was that they are not theifs. I couldn't do anything about it because one I had no evidence and two I was not in the same country.

I will never book at that hotel ever!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 22, 2012

As previous reviewers have commented, this is a 3 star hotel by UK stanstards. However at £20 per night B&B (Hotels 4U) this is a great bargain. We had a twin room which consisted of two double beds, shower/bath and separate toilet. The pool area although requiring some upgrading is very good and the buffet breakfast was also more than adequate. It took about 20 mins to walk to main square and anyone looking for good value accomodation in Marrakech will be happy at the Hotel El Andalous.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel El Andalous

Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #335 of 460 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
Reservation Options:
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