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“Hotel review in Marakech” 4 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #334 of 461 Hotels in Marrakech
Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Hotel review in Marakech”
4 of 5 stars Reviewed December 10, 2012

Just got back from 4 nights at this hotel. We were very impressed. We booked thr on a half board basis. On arrival at the hotel it was a great welcome and we were shown to a lovely room overlooking a fab pool area. The room was large with two double beds and a balcony . The food was average with not a great deal of choice apart from the salads and fruit.
Without exception the service was fantastic including around the pool area
We will be coming back next year

Room Tip: Book a taxi through the hotel in advance to pick you up at the airport. This will save you a lot of...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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550 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2012

Booked this hotel as part of a package for 7 nights. The hotel itself has good decor, but the desk counter staff not very helpful or forth-coming in wanting to help. Check in took about 40 mins. I had my brother and another friend staying in another hotel, and they were not allowed to visit me in my room unless they left their passport with them until they left.
Breakfast buffet wasn't very good even for something basic.
Next time I travel to Marrakech I would be trying a different hotel such as Kenzi Farah which is a few minutes away and my stay there was much more pleasant and for the same price much better.

Room Tip: ask if you are able to have guests visit you in your room...
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 21, 2012

This is a lovely hotel about 10 minutes walk from the centre of Marrakech. Nice pool and sunbathing area for relaxing with a pool bar for drinks and food during the day. A nice getaway from the hustle and bustle of the city centre (being two girls travelling together we were so glad we did not stay within the city walls!). The twin room was a good size with a balcony, aircon, TV, desk, safe, wardrobes (no hangers though!) and a good bath and shower. Beds were comfortable and room cleaned everyday. The breakfast was a basic buffet but we didn't expect more for the price we paid and was enough to start the day. There is a typical Moroccan style bar for evening entertainment but there are also some nice bars and restaurants nearby if you don't want to go into the centre every night. I would recommend this highly - especially for people travelling on a medium-low budget. We had no complaints at all!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 19, 2012

Entrance looked great and we had high hopes. Unfortunately we then encountered the inefficient, unfriendly and unhelpful staff. Things went further downhill when we got to the room. Old and dated and could do with a real good clean and some basic maintenance. No towels were left on two occasions and the reception staff really weren't bothered. The door key only worked intermittently meaning we had to repeatedly go back down to reception for the main key to get into our room. Same buffet breakfast became very boring and wasn't fresh every day. Evening buffet was also boring and unimaginative and clearly reused leftovers from previous evenings. As all our group started suffering "dodgy" tummies after the second day, we ate out for our last few evenings. Cheap but definitely not cheerful. Would not recommend.

Room Tip: Our room was at the front, third floor, and was noisy from the busy road. I guess rooms overlooking...
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 13, 2012 via mobile

We stayed there for 10 days, the hotel service were very poor. Had difficulty communicating. Not only that, they stolen my goods such as clothes and jewelerries from my luggage on the day we were leaving. It was only after we came back and unpacked only to realise many of our things were missing. I called them up the next day explaining, all they said to me without resolving or apologising, was that they are not theifs. I couldn't do anything about it because one I had no evidence and two I was not in the same country.

I will never book at that hotel ever!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Top Contributor
52 reviews 52 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 22, 2012

As previous reviewers have commented, this is a 3 star hotel by UK stanstards. However at £20 per night B&B (Hotels 4U) this is a great bargain. We had a twin room which consisted of two double beds, shower/bath and separate toilet. The pool area although requiring some upgrading is very good and the buffet breakfast was also more than adequate. It took about 20 mins to walk to main square and anyone looking for good value accomodation in Marrakech will be happy at the Hotel El Andalous.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
99 reviews 99 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed September 17, 2012

I have just returned from a week spent at El Andalous with a friend, and highly recommend it.

Firstly, it is important to acknowledge that this '4 star' hotel is 4 star by local Moroccan standards - it is not the same quality or service you would get from a 4 star in Europe or the US. We went with this assumption and were pleasantly surprised that the hotel exceeded our expectations. We found this place great value for money, and between myself and my friend, we spent less money staying 5 nights at this hotel than we would have for one night in a 4 star in London. Some other 4-5 star hotels nearby cost twice as much, and for this you may well get closer to EU/US standards. Essentially, you get what you pay for.

The rooms and common areas were kept very clean (if a little tired looking), the air-con worked perfectly and the showers were hot all the time. We experienced no difficulties with the staff - they were all very helpful and courteous, and it was nice to be able to change money at the hotel. there was also a cashpoint facility which was handy. The pool area, again. was spotlessly clean, and whilst we were there, was pleasantly sleepy. Our only complaint was that occasionally people would bring their own speakers to the pool and play some dreadful novelty rap or similar musical obscenity, but i cant really blame the hotel for this.

Food-wise, we decided to stay only bed and breakfast, as we preferred to head into the medina in the evenings (only a 15-20 min walk away). As such, i cant comment on the quality of food on half or full board basis. I can say the breakfast was adequate if not amazing, and the snacks and meals from the pool bar were absolutely fine. The pool bar was a little sad in terms of selection of alcoholic drinks, but this is to be expected in a country where most places dont sell alcohol, and if you are looking to sit next to the pool and get sozzled all day then im not sure Marrakech is for you. At the hotel the mineral water worked out at around £1.80 for a 1.5 litre bottle, which was expensive by local standards, but really very reasonable by UK standards. For the sake of £1 or so there seemed little point in buying water elsewhere and then trying to sneak it in.

The 'discotheque' in the basement was a nice place to have a drink in the evening, although the drinks are quite expensive by UK standards. It did get a bit loud after around 10.30 though, and after a couple of nights we found other, much nicer, places to have a bottle of wine on the Square.

All in all, a fantastic hotel for the money we paid, and i would definitely recommend it for a relaxing holiday in Marrakech.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel El Andalous

Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #334 of 461 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
Reservation Options:
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