I have just returned from a week spent at El Andalous with a friend, and highly recommend it.
Firstly, it is important to acknowledge that this '4 star' hotel is 4 star by local Moroccan standards - it is not the same quality or service you would get from a 4 star in Europe or the US. We went with this assumption and were pleasantly surprised that the hotel exceeded our expectations. We found this place great value for money, and between myself and my friend, we spent less money staying 5 nights at this hotel than we would have for one night in a 4 star in London. Some other 4-5 star hotels nearby cost twice as much, and for this you may well get closer to EU/US standards. Essentially, you get what you pay for.
The rooms and common areas were kept very clean (if a little tired looking), the air-con worked perfectly and the showers were hot all the time. We experienced no difficulties with the staff - they were all very helpful and courteous, and it was nice to be able to change money at the hotel. there was also a cashpoint facility which was handy. The pool area, again. was spotlessly clean, and whilst we were there, was pleasantly sleepy. Our only complaint was that occasionally people would bring their own speakers to the pool and play some dreadful novelty rap or similar musical obscenity, but i cant really blame the hotel for this.
Food-wise, we decided to stay only bed and breakfast, as we preferred to head into the medina in the evenings (only a 15-20 min walk away). As such, i cant comment on the quality of food on half or full board basis. I can say the breakfast was adequate if not amazing, and the snacks and meals from the pool bar were absolutely fine. The pool bar was a little sad in terms of selection of alcoholic drinks, but this is to be expected in a country where most places dont sell alcohol, and if you are looking to sit next to the pool and get sozzled all day then im not sure Marrakech is for you. At the hotel the mineral water worked out at around £1.80 for a 1.5 litre bottle, which was expensive by local standards, but really very reasonable by UK standards. For the sake of £1 or so there seemed little point in buying water elsewhere and then trying to sneak it in.
The 'discotheque' in the basement was a nice place to have a drink in the evening, although the drinks are quite expensive by UK standards. It did get a bit loud after around 10.30 though, and after a couple of nights we found other, much nicer, places to have a bottle of wine on the Square.
All in all, a fantastic hotel for the money we paid, and i would definitely recommend it for a relaxing holiday in Marrakech.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.