Entrance looked great and we had high hopes. Unfortunately we then encountered the inefficient, unfriendly and unhelpful staff. Things went further downhill when we got to the room. Old and dated and could do with a real good clean and some basic maintenance. No towels were left on two occasions and the reception staff really weren't bothered. The door key only worked intermittently meaning we had to repeatedly go back down to reception for the main key to get into our room. Same buffet breakfast became very boring and wasn't fresh every day. Evening buffet was also boring and unimaginative and clearly reused leftovers from previous evenings. As all our group started suffering "dodgy" tummies after the second day, we ate out for our last few evenings. Cheap but definitely not cheerful. Would not recommend.

We stayed there for 10 days, the hotel service were very poor. Had difficulty communicating. Not only that, they stolen my goods such as clothes and jewelerries from my luggage on the day we were leaving. It was only after we came back and unpacked only to realise many of our things were missing. I called them up the next day explaining, all they said to me without resolving or apologising, was that they are not theifs. I couldn't do anything about it because one I had no evidence and two I was not in the same country.

I will never book at that hotel ever!

As previous reviewers have commented, this is a 3 star hotel by UK stanstards. However at £20 per night B&B (Hotels 4U) this is a great bargain. We had a twin room which consisted of two double beds, shower/bath and separate toilet. The pool area although requiring some upgrading is very good and the buffet breakfast was also more than adequate. It took about 20 mins to walk to main square and anyone looking for good value accomodation in Marrakech will be happy at the Hotel El Andalous.

I have just returned from a week spent at El Andalous with a friend, and highly recommend it.

Firstly, it is important to acknowledge that this '4 star' hotel is 4 star by local Moroccan standards - it is not the same quality or service you would get from a 4 star in Europe or the US. We went with this assumption and were pleasantly surprised that the hotel exceeded our expectations. We found this place great value for money, and between myself and my friend, we spent less money staying 5 nights at this hotel than we would have for one night in a 4 star in London. Some other 4-5 star hotels nearby cost twice as much, and for this you may well get closer to EU/US standards. Essentially, you get what you pay for.

The rooms and common areas were kept very clean (if a little tired looking), the air-con worked perfectly and the showers were hot all the time. We experienced no difficulties with the staff - they were all very helpful and courteous, and it was nice to be able to change money at the hotel. there was also a cashpoint facility which was handy. The pool area, again. was spotlessly clean, and whilst we were there, was pleasantly sleepy. Our only complaint was that occasionally people would bring their own speakers to the pool and play some dreadful novelty rap or similar musical obscenity, but i cant really blame the hotel for this.

Food-wise, we decided to stay only bed and breakfast, as we preferred to head into the medina in the evenings (only a 15-20 min walk away). As such, i cant comment on the quality of food on half or full board basis. I can say the breakfast was adequate if not amazing, and the snacks and meals from the pool bar were absolutely fine. The pool bar was a little sad in terms of selection of alcoholic drinks, but this is to be expected in a country where most places dont sell alcohol, and if you are looking to sit next to the pool and get sozzled all day then im not sure Marrakech is for you. At the hotel the mineral water worked out at around £1.80 for a 1.5 litre bottle, which was expensive by local standards, but really very reasonable by UK standards. For the sake of £1 or so there seemed little point in buying water elsewhere and then trying to sneak it in.

The 'discotheque' in the basement was a nice place to have a drink in the evening, although the drinks are quite expensive by UK standards. It did get a bit loud after around 10.30 though, and after a couple of nights we found other, much nicer, places to have a bottle of wine on the Square.

All in all, a fantastic hotel for the money we paid, and i would definitely recommend it for a relaxing holiday in Marrakech.