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“Good Value for Money” 3 of 5 stars
Review of Hotel El Andalous

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Hotel El Andalous
4.0 of 5 Hotel   |   Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #342 of 472 Hotels in Marrakech
Manchester, United Kingdom
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
“Good Value for Money”
3 of 5 stars Reviewed September 12, 2012

Me and my friend have just returned from a week in Marrakech staying at this hotel. Although it's not a luxury spa hotel (like you can get nearby) for me it represented great value for money. If you have a realistic view on what the star system is like in Morroco (this would be more of a 3 star UK hotel). For the price we had a clean room with two double beds, good power shower (over bath) big bathroom and seperate toilet, a safe at no extra charge, air conditioning and balcony. The pool area was always clean and we always got a sunbed - the pool bar staff were pleasant and attentive. The food slightly lets the hotel down both in terms of breakfast and at the bar, but you can get basic good food relatively well priced. it is only a short walk from the centre of Marrakech but when you feel like escaping the madness feels a world away! If you have more money to spend and your looking for a bit of luxury then this is not the place for you - but if you are looking for a clean, relaxing hotel outside of the city where you can relax at a good price then it's worth a stay.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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618 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
London, United Kingdom
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 5, 2012

Let me explain why i rate this hotel as terrible. I'll try and be concise without babbling on. (2 of our friends were 5 minutes down the road at the Sofitel opposite Casino De Marrakech and it was only £50 per person more for the full stay. 10000x better as a hotel and service!!!!!)

I'll be as fair and forthcoming as I can. First of all the 4 star rating is extremely misleading. I would give the place 2, maybe 3 stars at most. However for the price you pay that is to be expected. I'm sure back in the 80s or 90s it may well have been 4 star, but it has had little or no upkeep and has deteriorated. However as i said, you could do a lot worse in terms of the building and rooms itself. I think the 4 star rating applies if you're a local resident who is not used to the regular standards of any international hotel as most of the other guests seemed locals who were more than content (also probably helped that they could communicate with half of the staff who speak a mixture of french and arabic).

We reserved rooms for 10 people and paid upfront via lastminute.com however when we arrived at the hotel in the blistering heat, we were made to sit around for 90 minutes because the room wasn't ready. Fair enough - no issues there. Because of the blistering heat (48 degrees outside) I asked at reception where I could get some water. I was told the 'pool bar'. I went there and found a little hut next to the pool with 3 liqueur bottles sitting there that looked as though they were older than the hotel itself. The man after some back and forth opened a rusty old fridge and pulled out some bottles of water and small money box. Having come straight from the airport i pulled out a 200 dhirum note (the smallest i had) to which he replied he did not have change and thus could not serve me. I sacrificed the 200dhs and let him keep the change out of desperation for some water. Over the coming days I saw this repeated excuse all over the hotel restaurant including at the hotel reception! Finally when i refused to pay at reception after making a phone call....hey presto! They pulled open another drawer with some coins in it and the change I was due! Anyhow at checkin we were half board so were entitled to lunch, but when we turned up at the advertised time they didn't serve food until an hour later. Even then the food was questionable. It was difficult to distinguish vegetarian from non veg ( apart from the salads which looked like they had been prepared using local water ). The buffet was reminiscent of some plates you would put out and leave for the animals to come and feed and leave. One of my group became ill after the first lunch and was unable to come out with us for the remaining 4 days of our entire stay in Morocco; the rest of us barely touched the food. Enough said.

Anyway that first day we headed up to our rooms ( they only gave us 4 because lastminute.com reserved 2 of the rooms to have 3 people for some reason. The hotel then said they dont even have rooms with 3 beds. To keep it short:

-1 room had no working AC because there was no remote to turn it on
-1 room had a broken shower which after complaining (extremely politely) for 2 days with no result I managed to fix myself. In the mean time my friends had to use my shower.
As for the missing bed in the '2 bed room for 3 people', i pleaded with the hotel and finallly got them to agree to bring a 3rd bed in (as they wouldn't give an extra room even though we'd effectively paid for it). They agreed but only brought it up 8 hours later after having the receptionist hang up on me 3 times and 4 individual trips down to the reception desk.

Even then the hotel room maid who again didnt understand us when we asked for 3 towels for the room refused to let us take towels from her trolley. Fortunately I had brought my own and had to suffice using that the entire stay as we were only ever permitted 2 towels per room.

All of the above can be forgiven. I just wanted a place to crash overnight while we explored the city during most of the day. It is the extremely bad attitude of the staff, sheer rudeness and lack of care for their job that made me give this place a bad rating. They genuinely don't give a crap about anything. Half the time when you ask for something you get the impression they are cursing at you in their native tongue and amongst each other. I'm really tolerant and never once lost my cool with them. I even tried to be extra polite so as not to give them a reason to get mad at me as their frustration grew at my simple requests for air conditioning and a bed to sleep in.

The story gets worse. After the inability to order ANY room service via the phone ( every time i tried to ask for anything the housekeeping would hang up and nothing would ever come ) 2 of us went out to the local supermarket to buy snacks and water for our rooms and the days out we had planned ahead ( in 48 degree centigrade you cant afford to dehydrate ).

I got back to the hotel with about 6 bags of shopping ( for 10 of my group who were staying at their hotel ). The doorman saw us ran into the hotel before we reached the main door and we were redirected to the reception desk to speak to two men, one of whom seemed to be the owner and another the manager. They told us that in Morocco it is not allowed to bring food and drink from outside into a hotel. I asked where on earth i was supposed to get it from after my experience at the hotel on the first day. They refused to let me bring it in even though i told them it was for our trips out to the town and activities in the coming days. 600dhs worth of water and crisps, etc; they made me leave it outside until i offered to pay the hotel 100dhs. They then said I have 4 rooms, so 100dhs per room had to be paid. I negotiated down to 200dhs and they finally let me bring the supplies up to my room. They claimed "this is a hotel, 24 hours room service, restaurant, bar is all here". I couldnt believe the nerve and cheek. They refused to listen about my experience with obtaining supplies at the hotel. It was too hot and i had no desire to continue my conversation with a brick wall so i paid the Tax they had imposed on me and headed up to the room.

On a more positive note, in the evenings the hotel has an awesome bar and shisha lounge in the basement. Great music, entertainment and Service! Though you may pay a bit of a premium for it, its a wonderful escape from the main hotel itself and i wouldn't be surprised if it was owned and managed by someone other than the hotel. It's called La Casa and i recommend checking it out one evening.

Anyhow, as I said the hotel venue is not 4 star but its more than adequate if you just want a place to stay and explore the city most of the time as we did. However the staff are scary, rude, unhelpful and some of them con artists. For me a hotel should be a safe haven/sactuary. Hotel El Andelous in Marrakech is anything but unless you can avoid any interaction with the staff!

Room Tip: Sounds like the suites were better than the regular twin rooms. My advice is book the Sofitel which...
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 29, 2012

We stayed at El Andalous for the last nights of our great trip through the south of Morocco. After having slept in nice Riads and small family hotels this was a bit of a step back. Nevertheless a reasonable price value proposition. The hotel is right in the middle of the Hivernage quarter so a 40 dh taxi trip to Jma el Fna square and go for it!

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 27, 2012

The hotel is not too far from city center, so you can walk by. A refresh or refurbishment may brighten the place, but all in all, it's ok (3 stars local scale). Nice pool area, which is mandatory, average food, you have Wifi in the lobby so you can stay connected. I will say all around good average, but as you can get it for cheap, it's a plus.

Room Tip: As usual in many places , the higher the better.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chorley, United Kingdom
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 21, 2012

The hotel itself was not too bad although a spot of refurbishment wouldnt go a miss. The pool area was clean and tidy and the pool itself was very refreshing with temperatures soaring up to 50 degrees. The rooms were ok but certainly didnt look like the pictures we had been shown in the travel agents. The air con was an absolute god send and the fridge was handy as we had a permanent supply of cold bottled water to hand. The walk to the madina wasnt too bad especially when we were shown a short cut, and if you couldnt be bothered there was always plenty of taxis about. The staff were great even though it was ramadam and they were tired. The one thing that we were not impressed with was the food - it was diabolical. Unfortunately we went half board and regretted it from day one. The breakfast was ok so long as you stayed away from the eggs (stuck to the continental breakfast). The evening meal was a different matter - the hot food (meat) was full of fat and bone and was pretty inedible. We decided to try the lunch time menu instead and eat out at night - this was a little better but not much. The hotel was in a nice area but it was a shame that there were no shops nearer especially when you wanted to bulk buy water etc. Would we go back - no definately not.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with CoopTravel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19 reviews 19 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 19, 2012

Visited this hotel with some friends in August 2012. Hotel itself was quite nice - rooms quite large with balconies etc. Lobby and pool areas very clean and pleasant.

The problem was the staff and how unfriendly they were. At the poolside bar everything seemed an effort when I ordered any food or drinks. 24 hour room service was definitely not 24 hours as it took 20 minutes of calling and 3 visits down to reception just to get a sandwich. There is a lack of shops around the hotel or anywhere to get food, plus it was during Ramadan, so was difficult to find anything to eat at times.

No complaints about the breakfast - a good selection. The rep who walks around trying to sell tickets was a bit dodgy, changing his story every 2 minutes. We bought tickets to Theatro (a club) and were promised one free drink each. Turned up half an hour late to pick us up. Got there and had a very angry manager after money from us. Fortunately the rep did end up paying for us, but very hard to trust.

When we left the hotel we were then charged a tax of £8 each for staying there even though this was not mentioned anywhere. The receptionist told us we would not leave the hotel until we paid. Very unfriendly and unco-operative.

Good base for main square and markets, but rudeness of staff would put me off going back again.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 16, 2012

When we booked we thought we were getting a really good deal but were slightly disappointed. It was a solid 3 star and nothing more. Food was mediocre, service was either fast or non-existent. Language barrier with the front desk was slightly frustrating despite two of us being able to speak ok French. It said on the Hotel's website that there was a shuttle to/from the airport of which no one working there knew about. It was about a 25 min walk to the main market at Medina and not close to any corner stores. We didn't have fridges in our rooms which was very unfortunate considering the heat. But the pool was nice and we had great weather so despite the pit falls we did not have a bad stay. The air conditioning in our room worked well but not in our other friends rooms. I would recommend it only if you get a great deal.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hotel El Andalous

Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Spa
Hotel Style:
Ranked #342 of 472 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Andalous 4*
Number of rooms: 200
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