Visited this hotel with some friends in August 2012. Hotel itself was quite nice - rooms quite large with balconies etc. Lobby and pool areas very clean and pleasant.

The problem was the staff and how unfriendly they were. At the poolside bar everything seemed an effort when I ordered any food or drinks. 24 hour room service was definitely not 24 hours as it took 20 minutes of calling and 3 visits down to reception just to get a sandwich. There is a lack of shops around the hotel or anywhere to get food, plus it was during Ramadan, so was difficult to find anything to eat at times.

No complaints about the breakfast - a good selection. The rep who walks around trying to sell tickets was a bit dodgy, changing his story every 2 minutes. We bought tickets to Theatro (a club) and were promised one free drink each. Turned up half an hour late to pick us up. Got there and had a very angry manager after money from us. Fortunately the rep did end up paying for us, but very hard to trust.

When we left the hotel we were then charged a tax of £8 each for staying there even though this was not mentioned anywhere. The receptionist told us we would not leave the hotel until we paid. Very unfriendly and unco-operative.

Good base for main square and markets, but rudeness of staff would put me off going back again.

When we booked we thought we were getting a really good deal but were slightly disappointed. It was a solid 3 star and nothing more. Food was mediocre, service was either fast or non-existent. Language barrier with the front desk was slightly frustrating despite two of us being able to speak ok French. It said on the Hotel's website that there was a shuttle to/from the airport of which no one working there knew about. It was about a 25 min walk to the main market at Medina and not close to any corner stores. We didn't have fridges in our rooms which was very unfortunate considering the heat. But the pool was nice and we had great weather so despite the pit falls we did not have a bad stay. The air conditioning in our room worked well but not in our other friends rooms. I would recommend it only if you get a great deal.

After reading the other reviews I was slightly worried about staying in this hotel but my fears were mainly unfounded. We stayed in a double room (containing two double beds) on the 4th floor at the beginning of August 2012. The room was large and the air conditioning worked perfectly (which was good in temperatures of 47 degrees!) The decor was slightly dated but our room was clean and the hotel employees were all very polite and helpful.

The only downsides we found were that when we arrived the room did smell of stale smoke but this cleared quickly once the air con was switched on, the breakfast buffet was not very varied and the walk to the main square was about 20 minutes, which I wouldn't have normally minded but as it was so hot it was quite a struggle. I note that other people have commented that the hotel is run down but I didn't think it was too bad and would instead describe it as having an air of faded grandeur.

Overall I was pleased with the hotel, but we got a good package deal and I could see that people who paid the full price for their stay might not have been happy with the facilities provided.

Having just read the latest review of this hotel, I was left wondering did we actually stay in the same place at the same time?! It was completely unrecognisable!!

On arrival, the first impression of the hotel was very pleasing - beautiful architecture in the reception area with very attentive staff who made us feel welcome immediately. We were shown to our rooms on the fifth floor. Three of our party were in a suite - 2 queen size beds in the main bedroom, through an adjoining door to a sitting room, which had two single beds in it. The bathroom and toilet were separate and the air conditioning worked efectively in both of these rooms. Our room was of a good size with two queen size beds in it and again the air conditioning worked very effectively and there was also a fridge in the room for your drinks. Both rooms had small balconies with chairs and an occasional table on it.

We stayed in the hotel for a week during the period 26/7 to 1/8/12. We had taken half board and swopped between lunch and dinner. Breakfast was the usual fair of any hotel - pasteries, coissants, dried fruit and fresh fruit, bread, butter and jam. For those who wanted more, there was always hot scrambled eggs and boiled eggs along with porridge. Pancakes were also a regular feature. The lunch was decided from a menu which had three choices for each of the three course - it was written in french, but as this is the language of the country it wasn't a major issue and the waiters were very happy to explain the menu before ordering. It is amazing how much school french you can remember when pushed! Evening meals were always available from 7.30pm at night - no exception and this was a buffet. When we stayed here, I did not see any fly issues .... the choice of food was very good - fish, chicken and meat usually at least one as a tagine with cous cous or potatoes. The starters were usually of a salad nature and the desserts there was always at least 4 options which would be cakes / fresh melon (water and gala) fruit salad. Fresh rolls were always brought to the table before either lunch or evening meal by the waiters. Nothing was too much trouble for the staff and their friendliness was excellent.

The pool did have a few cracked tiles on the corner but it was kept meticulously clean by the swimming pool men and was never an issue. In regards to the area around being slippery when wet, this is the case in any swimming pool and obviously most people exercise care when walking around the area.

The location was really good for getting to the main square at night - about 20 minute walk. It is really bustly - people desperate to get you to eat at their stall - all good hearted and no malice in their actions. It was alot of fun!

I would definitely stay here again and can not commend the staff highly enough - very friendly and professional - nothing too much trouble.