The hotel has a good location in the old town just north west of the main souk. The staff are very helpful and several of them speak good english. It's certainly worth organising airport transfers with the hotel as it is not on a main street and would be difficult to find, particularly if like us you are on your first visit to Marrakech.
Inside the hotel is an oasis of cool tranquility, much needed after a morning in the souk! The decor is quirky but classy and the rooms are comfortable. Of note, both the rooms we stayed in had only a curtain to separate the sleeping area from the bathroom. Probably not a place for new couples on a first holiday!
Breakfast is continental, however many of the pastries are deep fried which becomes hard work after a few days. I would advise avoiding the evening meals in the hotel. Although the food is of a reasonable standard, it was not made clear at the time of booking or on the menu that eating in involves a set menu of three courses, this works out to be very expensive indeed. It is certainly possible to get better Moroccan food elsewhere for a better price.
Overall this is a comfortable reasonably priced hotel in a good location, ideal if you want to stay somewhere a bit different and not break the bank. I would however advise avoiding evening meals in the hotel.