Let's put it in four words: Good hardware, bad software. The hotel is really nice, a beautiful garden, nice rooms (though some can be very small - go for the suites!). The quality of the food is really good. But the service is terrible: Tea arrives AFTER the breakfast, white and red wine is equally served at 28 degrees (horrible!), the rooftop of the winter-garden of the restaurant was full of leaves and was never cleaned during our stay, service at the pool is almost nonexistent. You can really feel the difference between arrogant management that is not interested and not client orientated and the underpaid staff that is not well trained. This hotel definitely needs a new service oriented management that puts the client first. The hotel is not cheap, and for this price you can expect more.
There is a ridiculously high fee for using the tiny hammam: 50 Euros per person. For the same price, go around the corner to Es Saadi Palace Hotel and you will find the best SPA in Marrakech - for the same price!
Don't expect showers in the rooms, they only have bathtubs.
- Official Description (provided by the hotel):
- Located at the heart of the Hivernage residential district, Dar Rhizlane stand as private charming house for those looking for peace, serenity and more importantly to see without being seen. walking distance from the ancient historical wall of the red city, Jamaa el fan square and the Koutoubia mosque, you can enjoy from both day and night life. Composed of 15 rooms and 5 suites in two different buildings one built in 1999 and one in 1942, separated by a great landscaping full of lemon, orange, palm trees as well as bassins you can relax in a human size pool and enjoy the magic light. For those looking for a culinary experience, you will be charmed by our Executive Chef Zakya who created over 13 years a real moroccan cuisine with a little twist making of your diner a real "carnival", not to mention that we use our own organic products from our own farm. What else! ... more less
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- Also Known As:
- Dar Rhizlane Marrakech
- Dar Rhizlane Hotel Marrakech