Stayed at the Dar for 2 nights having read some reviews and looking at the websight. We had intended to stay 3 nights, but left early for a better location.... This isnt a terrible hotel, and I have mixed feeling about my ratings, but there are better values elsewhere, and overall we just felt that it needed a bit of TLC for the high $$ . Plain and simple, it just needs a facelift. The buliding itself is very nice, but just a bit run down here and there. For example, the fountain in front was not working, the other ponds in front are a bit overgrown and the water was really murky. The bedrooms, at least the "deluxe" rooms that we were in were OK, but as another rater commented, very very small. When we were shown to our room, it had two single beds. When i asked why, i was told "that was ewhat you reserved sir". that was not the case, and since they were not full, they offered us a similar, but smaller room across the terrace w/ a king sized bed. The beds were indeed comfortable, but the bathrooms, and the common area (4 rooms share a common living room) were just run down and well, dirty -- for instance we ran our fingers across the walls, sills, etc, and had a pretty nice coating of grime on our fingers. The bathtub was a bit dusty and a few hairs here and there - you'd expect a hotel of this caliber and price to be spotless. When we mentioned these problems to the staff, house cleaning was sent up, and was told that it was likely that b/c we had left our window open that the dust and grim had accululated. Look, I live in New Yoek City, so i know about grime and soot. and dust , etc....trust me , that at amount of grime on the walls can NOT accumulate in a few hours, The common balcony railing overlooking the pool ( we were on the 3rd floor I guess) was overgrown with a thicket of wild flowering branches, that are pretty to look at from the pool are, but are a haven for pigeons and sparrows, and as a result, the balcony was pretty coatred with bird feces, which again, I understand happens, but to look up and see the rafters and railings coated with it was pretty disgusting. The furniture in the common area which has a few chairs, couchs, and a TV, desk etc were all sort of old and worn, and very dusty. If you smacked the cushions (we did just to see) you get a big dust cloud...the red rugs were a bit frayed. The pool area and grounds were decent, the place at night is very breath taking with all the lighiting and the candles floating in the pool. So there certainly are some things about this hotel that are OK, but for the $$ i just can't recommend it. The service was slow, and since we didnt speak much French, we found that added to our frustrations with the place. In terms of location, there isnt much in walking distance to the hotel - the Djma el Fnaa square is at least a 5 mintue taxi ride, which runs 50dhs, so you are sort of stuck in the outskirts of town - if the Medina is where you are looking to spend your time, this is NOT a good location. In terms of our leaving early, they initially resisted and said they because we had committed to 3 nights via the "Hotels & Riads" websight that we would be charges for the 3rd night regardless. The manager said that charging us for only two nights was "impossible" as she, the other staff, etc would all end up paying for the unused room. Given our issues with cleanliness as detailed above, we threatened to fight the third night on our credit card and insisted that we speak to the manager. After several minutes, probably closer to 20, the assistant mgr came back and said that usualy they do not make exceptions, but in theis instance, they would grant an exception and not charge us for the 3rd night. Good riddence, we couldnt wait to get out of there, and onto the more enjoyable part of our trip to Marrakech...
- Official Description (provided by the hotel):
- Located at the heart of the Hivernage residential district, Dar Rhizlane stand as private charming house for those looking for peace, serenity and more importantly to see without being seen. walking distance from the ancient historical wall of the red city, Jamaa el fan square and the Koutoubia mosque, you can enjoy from both day and night life. Composed of 15 rooms and 5 suites in two different buildings one built in 1999 and one in 1942, separated by a great landscaping full of lemon, orange, palm trees as well as bassins you can relax in a human size pool and enjoy the magic light. For those looking for a culinary experience, you will be charmed by our Executive Chef Zakya who created over 13 years a real moroccan cuisine with a little twist making of your diner a real "carnival", not to mention that we use our own organic products from our own farm. What else! ... more less
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- Also Known As:
- Dar Rhizlane Marrakech
- Dar Rhizlane Hotel Marrakech