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“Perfect stay at Dar Mouassine” 5 of 5 stars
Review of Dar Mouassine

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Dar Mouassine
148 Derb Snane | Mouassine, Medina, Marrakech, Morocco   |  
Hotel amenities
Ranked #343 of 1,080 Marrakech B&B and Inns
Snowmass, Colorado
1 review
“Perfect stay at Dar Mouassine”
5 of 5 stars Reviewed January 1, 2011

8 people, 2 families with two 12 year olds and 2 college aged, and a first time visit to North Africa and Marrakech. Erick was very helpful via email prior to trip, and his staff made it feel like home. Dinner if you want ( the best one we had during our 5 day stay) for a reasonable charge, and breakfast included in price with food that everyone loved. Tea was served if we requested it. An oasis of quiet in the chaos of the city. Our group loved the rooms, and we took up much of the riad, but we might have done better without the really private room off the back of the roof terrace, which a parent- unit took. It was a little far away from the action. Super staff who took a liking to us and our family. Bring your French skills, as Erick was not always available for English. We were there in cold weather, so small pool not needed for cooling off. Pool is really for cooling off, not really for lounging by, so use roof top terrace.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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93 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 17, 2009

This was our first riad in a 3 week stay in Morocco and we had read some good reviews so were expecting a lot. We were led to the riad by a man who then demanded a lot of money for his services, he started to get aggressive and the riad actually led him inside so he could hassle us in there! It is not easy to find on your own as it is down a lot of small alleys. Not a good start to the stay. We stayed in the Letchine room which was OK although the plug in the shower was blocked with so much hair it created a bath under our feet as we showered. When settling the bill in the smoke filled office they tried to overcharge us. The staff were not particularly helpful or attentive, very underwhelmed.

  • Stayed October 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 19, 2007

Compared to a fancy spa and resort catering to tourists, this place falls short. For someone wishing to have a more authentic, less pampered experience, this was perfect. We stayed two nights, despite the lack of effective air conditioning (one unit all the way across the long room from the bed). Breakfast was simple (juice, coffee/tea, some fruit, yogurt, and a bread/carb) but did the job. It was served in the open air interior courtyard with plants all around. The plunge pool was clean and surprisingly crisp and cool. It was available 24 hours a day, and we used it both late night and late afternoon and had it to ourselves both times. The best attribute for this place (other than its authenticity) is its location, just minutes from the main plaza/souk). One problem is that it is fairly difficult to find. The taxi that dropped off could not enter the winding neighborhood. One hires a guy with a push cart who then delivers you (and your luggage) to your destination. Our guy didn't really know where the Dar Mouassine was located. After asking several locals for directions, we got there just fine and were warmly greeted by the English-speaking owner/manager Eric. The rooms are varied; we saw one that was enormous, but with no advance reservations, we were grateful for space at all. Our room had no lock on the door (none did), no in-room safe, no fancy bathroom, and a ceiling fan above the bed that squeaked. Having said that, I'd still recommend staying here for its proximity and simple reflection of Marrakesh.

  • Liked — Its location.
  • Disliked — The lack of an air-conditioned room when returning hot, sweaty & exhausted!
  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Surrey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 1, 2007

The pre-booked taxi either didn't show up or left early - probably not helped by the fact that it took 1 hour for passport control to let everyone though. Luckily, a taxi driver, whose fare didn't show up took us to the Riad, which was very good because it is down an impossible to find alleyway.

As soon as we entered, we were very impressed by the entire place and our room, the cardamon was very beautiful, ornate ceilings, well furnished. Towels and dressing gowns, whilst clean and fresh, looked a bit "tired" and worn.

Both my wife and I had booked a massage and that was truly wonderful, quite clearly given by a trained masseur, who turned out to be the manager of the riad.

On our last night, whilst I had just started my massage, suddenly the lights went out and the masseur disappeared. Moments later there was an awful lot of screaming and banging. I got dressed and discovered that there was a fire and the staff were into panic mode, shouting incomprehensibly in their mother tongue. No English and only one of them could speak French. It turned out that they wanted us on the terrace roof (for a possible escape to next door buildings). In the end the fire turned out to be an electrical fire just inside the entrance. It completely burnt out the electrics and could have been a lot worse. An electrician spent 4 hours re-wiring and trying to resolve the problem. He only partially did so, clearly there was more deeper problem somewhere else.

We had booked dinner in the riad that evening but our clothes smelt of smoke, my wife could not finish drying her hair, so whilst the food (cooked by Latifa) was excellent and the atmosphere in the dining room was cosy, it just didn't go as well as it could have done, with all the drama that had occurred.

We were not charged for our bottle of wine with our meal and the evening finished off fine (with partial electrics!)

I have read other reports about this riad and quite a few suggest that it requires a bit of TLC and that with the owners being away, the service is not perhaps as good as it might be. I think we would echo this. Communication was terrible and the fire showed how bad this was. It could have been worse. They were friendly, but could have gone that extra bit after the drama, to make their guests feel abit more comfortable.

This place could be great, as it is we would give it an average review.

  • Liked — Character, right in the middle of the Medina, decor
  • Disliked — Could have been a bit cleaner, could have been better communication
  • Tips/Secrets — Check it out first, perhaps things may have changed, in which case it'll be magical
  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed June 22, 2006

We flew down to Marrakech for a three day weekend getaway to celebrate my birthday. We chose Dar Mouassine purely for the Curcuma Room which has received rave reviews in a wide range of publications. The riad is located in the Mouassine district which is very convenient to the souks, Djemaa el-Fna, and Gueliz.

The riad had supposedly organized an airport pickup for us. Our flight arrived at 12:20 PM. By 1:00 PM no taxi driver was to be found. After repeatedly calling the riad someone finally picked up and told us that a driver was on the way. We finally made it at 2 PM. Needless to say, we were a bit annoyed that we lost nearly two hours of our short trip due to a lack of organization. (Note: We would have taken one of the taxis at the airport, but none of them knew how to get to Dar Mouassine, and as no map or directions were provided by the riad prior to arrival we were stuck waiting on their driver) This trip still cost us 15 euro, which is a rip-off in Marrakech. (We paid the equivalent of 4 dollars to go to the airport for our return flight)

Upon arrival at the riad we were taken up to our room...the Cardamon Suite. I reminded them that we had booked the more private and secluded Curcuma room and they said that it was too hot to put us there. I pressed, and we finally received our room about an hour later. Turns out they had just not bothered to change the sheets or clean the room so it was more convenient for them to put us in another room.

As described, the Curcuma room has a private staircase and terrace. True - what they neglect to mention though is that the staircase leads down--the room is actually virtually underground thus very dark with little lighting. The terrace is private, but the walls are built so high around it that you actually can't see over them to get the view of the city. The view from the regular terrace is also not that great as a neighboring riad's walls block the best views with their higher terrace.

The room itself was nice with a great domed ceiling. The bathroom was ok, but only had a piece of fabric to serve as a door. The shower would have been great but the shower head holder was actually too loose to hold the shower head up, so we ended up spraying the bathroom with water every time we tried to use it. Oh....the room was most definitely not too hot. I did note that they had not even put a free-standing fan into the room in spite of advertisements stating that all rooms have fans.

Breakfast the first day consisted of orange juice, homemade yogurt, orange cake, toasted bread and jam. (No "Moroccan pancakes") The second day we were given the pancakes instead of the cake. In general it was sufficient.

The thing that really turned me off is that for all three days we were there used towels were never picked up from the sun loungers. It even rained one day and they left them there! We didn't feel like using them as we didn't want to pick off other people's used sweaty towels.

The interior patio was full of tall trees and the doors leading off of it were very traditional with intricately carved wood frames. Off of the patio was the plunge pool - it looked like a great little lounge area. We didn't use it though as it looked like it had not been cleaned in quite some time.

We never once saw the owners or any kind of manager. We never checked-in, contrary to Moroccan law. They never had our passport, a credit card, nothing - we literally could have walked out without paying without any way for them to track us down. That's how little we saw any "staff." When we asked for a map or directions to get back to the riad they said that they were out of them.

We were paying low season rates which were between 95-120 euro. I think we could have gotten more for that kind of money. Dar Mouassine is definitely a great little place with a great location - it's just a pity that it appears the owners have no desire to actually manage and maintain the place anymore. It is no fault of the staff they leave to answer their door, they clearly have not been trained to manage the place.

I don't want to sound too negative about the place - the rooms are definitely nice, the place could be fabulous -- but neglect tends to leave a negative lasting impression. I feel we wasted our money and could have gotten a better "riad experience" elsewhere. If we had paid around 65-70 euros it would have been worth it. If the managers decide to make themselves present again it could probably be great again.

  • Stayed June 2006
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 14, 2006

I stayed here with friends for a week in April and found it magical. All the rooms are superb, the food was excellent and nothing was too much trouble for the staff. We had an extremely relaxing stay here in beautiful surroundings and I would definitely like to stay here again.

I've noticed some complaints about the water situation at the riad - some visitors don't seem to appreciate that the plumbing is a problem throughout Morocco, so if you want power showers and constant hot water, stay at home! Some of the baths are vast in this riad, and would take hours to fill, but I found the showers worked perfectly adequately.

One warning: if you ask for restaurant recommendations, you may well be sent to places that are very expensive by Moroccan standards and actually less good than cheaper establishments. If you are staying at the riad in a large party, the evening meals that can be ordered in the morning are far better than restaurant dinners, and served in a beautifully atmospheric dining room.

  • Stayed April 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed February 18, 2006

We stayed here on our last night of a weeks holiday in Morocco having been recommended to it by the Manager of another (fabulous Riad de l'orangerie. We found the place totally lacking in any ambiance - we were the only guests staying - there were candles and lanterns, but no one could be bothered to light them, no flowers in our rooms even though there were some which had been bought and were left in the pool in the courtyard, we asked for someone to take us to the restaurant we had booked for the evening and were kept waiting for him to come. It could have been beautiful if more effort had been made, but our overall feeling was one of neglect, both to us and to the Riad which we felt had seen better days and was in need of some t.l.c. Only book if you know the owners will be there.

Stayed February 2006
Was this review helpful? Yes 4
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Additional Information about Dar Mouassine

Address: 148 Derb Snane | Mouassine, Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #343 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 6
Reservation Options:
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Also Known As:
Dar Mouassine Hotel Marrakech

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