We arrived on Dec 21st and stayed until Dec 27th. It was our first visit to Marrakech and we were a little unsure about how we would get on. We had researched Riads extensively and short-listed Dar Hanane from a book about the best riads which we had found in the local Library. Reviews on Tripadvisor convinced us to book Dar Hanane. We were not disappointed; the car pick-up from the airport, the transfer of luggage to a cart and the short walk to the Riad worked like clockwork. The dinner we had the first night (vegetable tagine because my wife does not eat meat) was excellent.
Throughout our visit the Riad Manager, Mandy, and all of her staff (especially Aziz) could not have been more helpful. Mandy arranged for a guide for one day, a trip to the High Atlas (unforgettable too) another and made several dinner bookings for us, all of which turned out to be excellent.
The Riad itself is part of the Pure Riads group and we only visited one other in the group (Tzarra) so we cannot compare this riad with others. However, it had everything which we needed. We had dinner the first night in the salon in front of a blazing fire, breakfasts most mornings on the roof terrace looking over the Medina and towards the snow-covered Atlas Mountains and on other, colder mornings in the downstairs dining room. We had the Douria Suite, which was very comfortable, opening out into the salon. It obviously backed onto a street because it was quite noisy in the evenings. It was also opposite the honesty bar in the salon and cool beers were very welcome after a hard day pounding the streets and souks of the Medina. The Riad is ideally located about 10 minutes walk from the Place Jemaa El Fna, 5 minutes from the Museum of Marrakech and the Madersa Ben Youssef and 5 minutes from the souks. Mandy very helpfully provided us with a hand drawn map of the local streets and we managed not to get lost.
Part of the reason for that was because of the help of Aziz who escorted us to / from the car which took us to the Atlas Mtns, to / from a car which took us to a restaurant and to the car which took us to the airport at the end of an unforgettable stay.
What is the best thing about Dar Hanane? The staff; they are all excellent, friendly, helpful and nothing was too much trouble. The worst? There isn't a worst.
Oh, and yes, the wifi signal was strong and enabled us to stay in FaceTime touch with our children as they celebrated Chistmas on three different continents with their in-laws; we know who had the best deal!