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“Beautiful hotel - TERRIBLE TERRIBLE FOOD!” 2 of 5 stars
Review of Caravanserai

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Caravanserai
4.0 of 5 Hotel   |   264, Ouled Ben Rahmoune, Marrakech 40000 , Morocco   |  
Hotel amenities
Ranked #228 of 461 hotels in Marrakech
UK
1 review
1 helpful vote 1 helpful vote
“Beautiful hotel - TERRIBLE TERRIBLE FOOD!”
2 of 5 stars Reviewed March 18, 2010

The hotel was amazing and just what we expected, however, the lunch and evening meals were absolutely dreadful. They had the same menu for lunch and dinner (we were told they did a buffet lunch or a club sandwich of which we saw neither). Our first evening meal we had a choice of 3 things for starter, maincourse and pudding and the meal was fine. It was £35 pp. The next time we ate an evening meal there was no choice and it was inedible; we complained and said we refused to pay. The manager offered us a free drink which we did not accept and still charged us for the meal. We didnt eat with them again and were forced to leave the hotel to eat in Marrakech, which was very very sad as we didnt want to have to do every night that but we felt there was no choice. We were there for 6 nights and as we left I said I couldnt possibly recommend the hotel to anyone due to the huge issue with the food but they didnt seem very bothered. What a shame.

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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81 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
London, United Kingdom
Top Contributor
78 reviews 78 reviews
24 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 6, 2010

The Management and Staff at Caravanserai are perhaps the kindest, sweetest people I have ever met. The manager hugged me when I left! The facility is beautiful, romantic and unique. If your intent is to spend all your time at the hotel around a pool. This is a lovely, quiet hotel.

If however, you want to go to Marrakech, the location is really difficult. 20 minutes from the city, in a small village up at deeply rutted dirt road lies this little jewel of a hotel. If every effort were made to over come this commute, it would be okay. In all fairness sometimes a taxi was readily available (and they make free runs twice a day). However unfortunately it was not always. Twice we waited over an hour for a taxi. (Presumably, the management waits for their primary driver or friend to be available.) When we arranged our own transportation the driver was asked to leave by the front desk clerk. (The cost is 150dh/ £8 each way.)

Also the first night we had dinner there, it was great! A choice of fish or chicken, perfectly prepared with lovely starters and desert. The following lunch and dinner caused us to make sure we were in the city at meal time.

We had the Majorelle Suite, (350 Euros/ night). The bedroom was complete with a fireplace and two additional sitting rooms around a plunge pool and small courtyard. The only complaint I have about the room itself was that a full blast and hot all the way up, the shower was luke warm with very, very low pressure, not much more that an enthusiastic dribble.

As much as I'd love the see the friendly and hard working staff at the hotel again, on my next trip I believe 360 Euros could be better spent at a easier location.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hertfordshire
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2010

After spending 5 nights in a hotel in Marrackech for £280 in total, we were dissapointed when we arrived at Caravanerai. My husband and I spent 7 nights at this hotel for our honeymoon in October 2009. Upon arrival, we were taken to the Majorelle Suite which is lovely - beautiful Morrocan furnishings and a cute pool with trees and privacy which is ideal for your honeymoon (although, having said that, there was toilet paper in the pool and the lights often didn't work which made it a bit treacherous at night)). As we had missed lunch, we ordered a club sandwich and were shocked to see that the lettuce contained not one but roughly 30 small flies. We left the sandwich and waited for a member to staff to collect so we could complain, but the sandwich wasn't collected, so we put it down to perhaps leftover lunch etc and tried not to let it spoil our stay. That evening we dined outside around the pool and must say the food was better - we tried not to think about the earlier incident and enjoyed a 3 course meal with a local musician playing music whilst we dined. It was so romantic with the candles surrounding the pool. Within days of our stay both my husband and I had upset stomachs and needed to be near a bathroom. The breakfast buffet was surrounded in flies, so we tried to eat the cereals or yoghurts which were covered. Also, as late in the season, we were the only guests there and although they advertise a bar, we felt rushed each evening during dinner service and on occasion the staff would be watiting for us to finish our dessert so they could clear up and shut the bar. By 9pm most evenings we were in bed when it would have been nice to stay up late for an after dinner drink or two! The majority of the staff were very helpful and friendly (especially the hilarious guy on reception and the smily man behind the bar) with the exception of the owner who was quite surly and rude (eg picking my husband up on his French for saying 'bon soir' instead of 'bonjour' at 6pm one evening}. She also had a friend stay and seemed more concerned that she was being looked after, rather than her (high) paying guests. I would recommend this hotel to anyone who is prepared to spend a fortune, wants a quiet break, early nights and doesn't mind what they eat or the consequences!

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amsterdam
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 1, 2010

We stayed in several riads in the medina. Caravan Serai is located in the palmerai, far away from the medina, it's a beautifull place to stay, but that's all. Too expensive for what it is, the staff is always nervous, and running, the food is not good at all, I'm glad I've been there so I could see it in real, but I will never go again, we prefer the riads in the medina, much more service, better food, better quality.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2009

I came here for my honeymoon and then returned with two kids! I love Morrocco anyway but this hotel is a hidden gem. The staff are friendly and it changed ownership last time I was there so I hope the charm hasn't been lost. The food is great too.There are 17 rooms/suites and double that of staff. It is discreet, gentle, elegant and stunningly beautiful. If you can, get a room with a private pool - sheer heaven. I took an 18 month old baby and they couldn't do enough for us. Each room is individual and the hotel has real authenticity and architecture and is in a real village just a short cab ride into bustling Marrakesh although i like the peace of the hotel you can be in the bustle in ten minutes. Do yourself a favour and stay here - oh and the hammam is amazing too! A hotel of great style but no pretention.

  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 11, 2009

I have to somewhat agree with one of the reviews below which compares this place to Fawlty Towers - service was really variable! Sometimes staff was really nice and helpful, sometimes they really didn't seem to care, which is not as good as I would expect from a hotel I consider fairly expensive. It seems like the owners are never around so staff are kind of left to their own devices (and they don't do so well at it...). I do admit that we stayed here for the wrong reasons - we thought staying in the Palmeraie would make visiting Marrakech more relaxing and pleasant, but it just made it more complicated (and expensive...) - but the service really wasn't up to scratch. I also felt outright taken advantage of sometimes - taxis recommended by staff (therefore the only ones which could find the place, as it's in the middle of nowhere...) were almost £10 to go into the city, dinner (the only time we had dinner here) was not that great and EXPENSIVE (around £40 for a small starter and a pretty scrawny tagine for two, which in Morocco is frankly insulting), water bottles which you buy for less than 50p on the street cost £2, and we almost got charged for a dinner we never had.

PROS: Beautiful place, beautiful rooms, beautiful swimming pool, quiet and far away from the chaos of the Medina.

CONS: Service so so, food pretty tasteless and expensive, breakfast so so (and covered in flies...), minibus into the Ville Nouvelle went at really incovenient times (and taxis into town cost almost £10 each time!).

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cirencester
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 10, 2009

Winter in Morocco is not as warm as you might expect but when the sun shines the whole country comes alive with colour.

We had a dreadful flight with Atlas Blue - very cramped seats, over an hour late taking off with no explanation, a hot cabin and loo paper running out half way through the flight.

The Carvanserai is about 20 minutes from Marakesh and is situated in an extremely poor village consisting of concrete block houses and dirt streets and roads. If plenty in the midst of poverty upsets you then don't come here. But remember that the hotel is a major source of income for the locals.

The outside of the hotel is nondescript as is often the case with Arab houses, but the inside is beautiful -fountains, courtyards, gardens and a pool.

We were shown to room 3 which was cold, ill lit, with a cramped bedroom area, a large bathroom with tepid water only, and a very small terrace shaded for summer use. After a day we complained to our agents - Best of Morocco- and we were immediately moved to a very nice suite (room 14)with a delightful sun terrace, a large bathroom (with hot water), a comfortable bedroom and a pleasant sitting room with a wood fire.

The staff were excellent - friendly, helpful, mostly speaking excellent English and of course French. The food was very good and the trips to Marakesh and the Atlas mountains were exemplary. We made it clear that we didn't want to buy souvenirs and we were never hassled.

  • Liked — The staff and Room 14
  • Disliked — Room 3 and the poverty of the surrounding village
  • Stayed December 2008, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Caravanserai

Address: 264, Ouled Ben Rahmoune, Marrakech 40000 , Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#88 Luxury Hotel in Marrakech
#91 Spa Hotel in Marrakech
#178 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Caravanserai 4*
Official Description (provided by the hotel):
Evoking the ancient stopping places of the travelling merchants, the CaravanSerai is symbolic of the other face of Morocco. The interior courtyards and secret corners are inspired by the traditional Berber villages. In luxurious simplicity the 16 bedrooms and suites are decorated in a refined ethnic style. The Hammam, with its tadelakt plaster columns and its great pool subtly lit by shafts of light, is considered to be one of the finest in Marrakech. ... more   less 
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Also Known As:
Caravanserai Hotel Marrakech
Caravanserai Marrakech

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