Stayed here for 4 nights last year. Its a nice little place, comfortable rooms, decent breakfast, within walking distance of most places but a little off the beaten track. It was very good value compared to most other riads in Marrakech, particularly in the old town. The central courtyard was lovely with fresh flowers and candles every day, and we were served mint tea, fresh orange and morroccan sweets whenever we came back during the day which was a nice touch.
So why have I called this review "so so"? Well, we had to move rooms half way through our stay which annoyed us quite a lot as we booked well in advance and had not been told that this was the case. We had been told the name of the room we would stay in when we booked, but when we arrived it was no longer available. I thought this was pretty poor.
We also found it a little strange that the bedrooms had no locks on them at all. The owner told us that it was her house and that we could trust anyone in her house so there was no need for internal locks, but this made me quite nervous and I was acutely aware that had anything happened to our belongings then we would not have been insured for them.
However the main reason for my hesitation to recommend this place is that I would echo the comments of the other reviewer on here about the owner, Claudia. There is just something really quite false about her that made us quite uncomfortable during our stay. We organised our own trip to the mountains for the day and like the other reviewer, this was greeted with stand offish scepticism from Claudia who told us she didnt like the look of our driver and hers would have been much cheaper/better. In fact we had a great day with our self organised driver, who was very knowledgable and good value.
We arranged a Hammam visit through Claudia and this was simply bizarre. I can't remember what we paid her, but she arranged a trip to the hammam next door which cost pennies to get into (we paid considerably more to claudia to arrange this). It was definitely an authentic experience, i was the only non-muslim in there and the only one who didn't speak arabic. I got stared at by everyone and was clearly being talked about but had no idea what was being said and no ability to converse myself. Claudia arranged "authentic" rassul shampoo and gloopy soap to take in (again at a huge premium) and when the lady who had been paid to take care of me asked if I had shampoo and i showed her the rassul she looked horrified. A small kid in there who had a little french explained to me that nobody used rassul and lent me some herbal essences instead! i felt absolutely dreadful taking this poor kid's mother's shampoo. Not the relaxing spa/hammam experience I was after.
On the last day we were overcharged for our room and for the taxi back to the airport which Claudia arranged. We couldn't be bothered to say anything by this point so emailed afterwards asking for it to be given as a tip to the maid. I have no idea whether it was or not.
Don't get me wrong, I know that marrakech is an economy that is built on greasing palms and i'm sure it happens whereever you stay and whoever you pay for anything out there, but this place just really made me feel it very acutely. Claudia is a french national who clearly has the money to buy into the booming marrakech tourist trade, presumably at the expense of the marakshi people themselves. It just left a bit of a sour taste in the mouth.