We were originally booked in another hotel which upon arrival in Marrakech we found wasn't even open, so arrangements had been made for us to stay at the Atlas Asni. When we arrived and entered the Lobby area, we were definitely impressed. Its quite beautiful and grand and had great places to sit and relax if you just want to get on to your laptop and surf the net. Check in was a breeze considering we weren't originally booked here, but unfortunately the staff cannot speak great English as French is the main language in Morroco so it was difficult to get a reasonable answer out of them if we had questions about the local area etc. We headed up to our room which had its pros and cons. It was definitely spacious, however it was quite dusty and there were no slippers to wear in the room so we had to keep our socks on and keep washing our feet as they would get quite dirty. There were a lot of chips and cracks in the paint especially in the bathroom which wasn't nice and made it look dated. The phone in the room had a dial tone but no indication of what number to press for room service, reception, spa etc so it may as well not have been there. There was a nice balcony but no table and chairs to sit on and take in the view of the pool which was a shame as we had some nice weather. There was a mini bar but it was empty and there was no pens in the room, or a kettle or bathrobes which for me are basics in any '4*' hotel. Unfortunately, breakfast (6am-10am) was no better. We stayed for 3 nights and everyday the breakfast was the same and was definitely lacking in the variety department. There was no omelette bar so we asked the staff if the chef could make us one. It takes a while but eventually it does come out and its just egg with no filling which was a shame. There are 2 types of pastries, and fresh orange juice. I saw one bowl of fruit and some cream and toast etc but it was defo lacking and not enjoyable. There were also birds flying around in the seating area which isn't very hygienic or clean as they are attracted to the crumbs left on the tables and they leave droppings on the seats which is horrible to see at breakfast.The pool area was clean and there were plenty of sun loungers which I am sure would get filled in the summer months.
To get our bearings I asked for a map from reception but was told I need to buy one from the hotel shop which I also found to be very weird. You cannot walk to the medina from the hotel and all taxis in Marrakech rip you off. Do not pay more than 20 dirhams from hotel to medina and when travelling back to the airport we paid 80 dirhams even though they ask for 150 dirhams and show you the set price sticker on there windscreen.
Overall, wish it could have been more. However, I guess you need to remember you are in Marrakech and the standards aren't great. So I guess considering where we were it was fine and as we only stayed for 3 nights. I think if we had stayed in any other hotel it would have been the same if not worse so I guess we should count our lucky stars.
- Also Known As:
- Atlas Asni
- Atlas Marrakech
- Atlas Asni Marrakech
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