We were due to stay at Riad Kiass but a couple of days before the manager rang me to say there were issues with our room so they were going to “upgrade” us to their sister hotel Dar Les Cigognes. Which apparently is more luxurious (I wouldn’t know but comparing the prices of their rooms, you wouldn’t have thought that would be much of an upgrade). I also chose Riad Kiass because it had a pool so I was a bit disappointed as this meant we spending a lot of money going to day resorts.
Anyway, found the Riad alright and were offered apologies for the inconvenience of the change of hotel and was given a warm welcome.
Small tip – the hotel offers a private transfer for about €25 but we found a taxi very easily outside the airport and it costs less than catching the bus (50 Dh). Also there’s huge queues at arrivals to get cash out. Exit customs and there’s an ATM and money exchange places which have no queues.
Dar Les Cigognes is very nice if you want to stay in a Riad (which I think you should for a true Moroccan experience and it’s in a good location) but if your also after a relaxing holiday I’d suggest that you spend half your time in a Riad and the other half at a resort.
Note, you should not expect anything like a hotel if you chose to stay in a Riad: The rooms are nicely decorated in a traditional style but they are still very basic. I found the bed very hard & it squeaked every time we moved and the room was very dark with little natural light (we had the deluxe room – casa), the shower was hot but would have quick bursts of cold water, and it was very noisy… You can hear everything from people talking, people walking up and down stairs, people mopping the floor, and if somebody is drying their hair, it sounds like they could be in the same room as you. Of course they don’t have double glazing and I wouldn't expect them to but I’m just warning you if you are a light sleeper. Having found it not that easy to get to sleep I would wake up at 6am every morning because along with the other noises birds would nest under the eaves of the Riad and the stone walls and tiled floors that keep them mercifully cool also reverberate the minuets noise – particularly a squawking bird.
The service was good, the managers did everything we requested and gave us recommendations when asked. We booked an excursion through the Riad and we really enjoyed going to the atlas mountains, breakfast in the morning is nice on the roof terrace and there was always service with a smile.
Overall, it is a very nice Riad and a good place to stay for a couple of days if you want to explore the medina.