I stayed at this hotel being part of the Topdeck tour Moroccan Explorer tour at the beginning and end of the tour and without any doubt in my mind this was one of the worst hotels I have ever had the misfortune of staying in. On arriving, after a long trip in from Scotland, we were left sitting in the bloody lobby for 45mins, only then to be told that I couldn't have a room with my girlfriend because they had overbooked because someone on the tour had pulled out.........Where's the sense in that. So we were split and had to share rooms with people on the tour who we had only managed to be on a first name basis for 10mins beforehand.
And the staff started as they meant to go on, not giving a monkeys!
Oh, did I mention the acrid smell of sewage that emanates from the lobby?
The hotel used the phrase 'Continental Breakfast' in its widest possible term, the breakfast display can only be described as looking like it was assembled by a 5 year old kid with ADD. If Stale, tooth breaking croissants aren't your thing, then surely the bowls of tepid yellow and orange syrup behind them will get your appetite pumping, if the flies haven’t dive bombed into them first of all. Oh and the excellent display of freshly dug up cucumbers???????? I cant remember them every being a part of a continental breakfast, must have been lost in translation, or the hotel believed it to be a refreshing morning fruit.
Possibly the most interesting thing on the menu was the gut wrenching 'fresh orange juice' which after 3 glasses had managed to bring one poor girl on our tour group down with stomach bug, which she had for at least 10 days of her holiday. If this stuff were a weapon, the UN would class it as a War Crime to use in battle.
Beware of the swarms of ants in the rooms, that on the first night, managed to get into our food, clothes, towels, bed, pillowcases, I even found one on my toothbrush!!!!!!!!!! Oh and the TV's in the room that remote controls dont work, and the buttons on the TV have been handily removed for your convenience, Changing channels was like lock picking, as the only way was to use your sunglasses to poke the channels up and down. Air conditioning, if it did work, was the equivalent to having Henry Hoover blowing semi-cool air at you. There was a control dial on the wall, but Im certain that actually controlled the traffic light sequence 300yrds down the road and one time it when I adjusted the temperature, it did turn the toilet light off???????? The mind boggles at the possibilities.
The pool on the roof-top bar was empty, yahoo! just to kick us when were down.
The lighting in this place was all done with those energy saving 30 secs lighting buttons which with irritating frequency would switch off after 5 seconds causing you to fumble about in the dark trying to find the stairs without twisting your ankle on them.
The attitude of the staff was unbelievable, they honestly didn’t give a monkeys. two guys on the tour group tried to get the password to the Wi Fi, hotel staff said there wasn’t a password, the guys asked again what was the correct WI FI, the hotel receptionist against pointed to the passworded one, the guys asked for the password again and then the receptionist simply said it was broken and turned his back on them. This was the same receptionist who would not look up the 24 HOUR Ryanair hotline number for a girl on the tour because he said they would be shut at 9pm.................
Also we our tour rep agreed with the staff that we could have alcohol served to us one night, but then as soon as he’d left, they changed there mind and told us the best we could get was mint tea!. I can feel my blood pressure rising even as I type this review.
For the last two days of our holiday, we stayed in the Riad Nafis, which was far, far superior in terms of cleanliness, service, food, and the staff were delightfully helpful and informative of the places around the city to see.
Do not, under any circumstances make a stay at the Jnan Harti, in all honesty, it is an embarassment to the hospitality industry.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.