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“Not as bad as described, but you'll find MUCH better elsewhere.” 3 of 5 stars
Review of Meriem Hotel

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Meriem Hotel
4.0 of 5 Hotel   |   154 Med El Beqal Street, Marrakech, Morocco   |  
Hotel amenities
Ranked #352 of 467 Hotels in Marrakech
Montreal, Canada
Top Contributor
82 reviews 82 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
“Not as bad as described, but you'll find MUCH better elsewhere.”
3 of 5 stars Reviewed January 12, 2011

I stayed at the Meryem hotel in the Gueliz neighbourhood of Marrakesh as part of a one-week all-inclusive vacation. My big mistake was reserving at a hotel at all - if you are spending any time in Marrakesh, you are better off staying in a riad near the Djema el-Fna, you'll have a much more comfortable and authentic experience. Otherwise, you are a 45-min walk away from "la Place", which is still do-able, but certainly not right next door.
The Meryem hotel is a 4-star place trying desperately to live up to its 4-star status. The lobby is grand and stuffy, as are most of the staff. There is a doorman to let you in and out of the main hall, a bellboy to lug your bags to your room, and a whole army of cleaning ladies and waiters in black bow ties and white gloves. Everyone is polite, but it is very apparent that most wish the clientele was more upscale.
We were aware of the hotel's shortcomings listed on this site - most of which ARE true - so we were able to act accordingly and still have a comfortable time. It is true that you cannot bring food into the hotel. You will be stopped if you are carrying the clear grocery bags containing water or food, but we were never searched upon returning from a day out. Thus, you can easily leave with a day pack, buy water, figs or cookies, and return to your room with no problems. Note that we did not abuse this oversight, and only snuck in what was absolutely necessary, such as bottled water or small dry snacks. We ate out at restaurants otherwise.
Do not expect great variety from the all-inclusive buffet. I cannot speak for the lunch or dinner menus, as we did not include them in our package, but breakfast was the same food all 6 mornings we ate at the hotel and not very original. Bread, cheese, yogurt and jam were the main items, and 2 days in a row the dairy truck was late, so we ate a lot of bread and jam...
Our room was in the second tower, past the impeccably clean swimming pools. The room was clean, well set-up with a wardrobe, large bed, chairs and desk. The toilet and shower are in 2 separate rooms, but there is a bidet in the room with the shower. We still don't know how that works out. The water was a little difficult to control in the shower, and often it was more of an exfoliation than a shower!
The bed was a little hard but didn't affect our sleeping and there was a choice of hard or soft pillows in the wardrobe. The curtains block out all signs of light, so even at noon on a sunny day, not a hint of sun comes in. We didn't use the aircon, just opened the window, and we turned on the TV by hand, since the remote was not working, but we only watch the BBC anyway, so no worries there. The cleaning was done every day, if we had wanted, but we're not really dirty people, so we only had the room cleaned every second day to get fresh toilet paper.
From what I could tell, WiFi was only available in the lobby, either on several computers set up in a hidden corner behind the coffee lounge(20dir/hour), or through your own device(free). I used my netbook, and had a fast, easy-to-use connection with no problems. There is plenty of comfortable seating in the spacious lobby where you can connect and do your blogging.
Don't buy your drinks in the coffee lounge if you can avoid it, as the prices are grossly inflated. Head out to either the cafe de la gare across from the Train station(2 streets away) or to Haway, around the corner for your coffee or mint tea at normal prices. Haway is also great for a good inexpensive meal, and friendly. professional service.
In short, stay at Hotel Meryem if you have to, but you can easily find a much better place if you try. Take all the reviews here with a grain of salt and act accordingly, and you'll have a good stay.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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375 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 18, 2010

This hotel is a faze. Good decor in the lobby and foyer but that's about it. The staff in grey uniform presumably the doorman was rude as my group had brought water and was disallowed. The group had been on the road for more than 10 days and water is a must. STOP RIGHT IN THE LOBBY. Hotel internet in the lobby doesn't work at all. Breakfast is continental with no change of menu. The toilet is announce the whole type.

DO NOT STAY IN THIS HOTEL, IT IS A SHAM, CALL THEMSELVES A 4-STAR BUT DEFINITELY NOT WORTH HALF.

Anyone intending to check into this hotel, DON'T.

  • Stayed November 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 15, 2010

Cant believe how horrible a waiter was as I took my own water from the airport into hotel. As we were ladies any complaints dismissed. On booking website supposed to have kettles/balconies/wifi/minibar, but had none. There was a fridge in room but empty, not allowed to take food in so whats the point.

  • Stayed December 2010, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
111 reviews 111 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed December 13, 2010

Please remove this hotel from your list of accommodation in Marakech. The hotel room cleanliness is extremely poor. Not only are, there bed bugs on the bed I slept on but I found the previous guest's stocking under my bed!. Imagine my dismay at the way the housekeeping dept cleaned the rooms! There is also a bouncer at the lobby who does not allow drinking water to be carried to the rooms!

  • Stayed November 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ilminster, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 31, 2010

I understand why previous reviewers have said the staff are rude, it all depends who is on the desk and door. Hannah was a delight at the desk, she was warm, generous with her advice and ready to have a joke. The man on the door was very distant, and it seemed we were an annoyance to him.
The rooms were basic, but clean and comfortable.
The location was fine, a long walk to town but only 30Dh ( about £2.50) in a petit taxi.
The breakfast was continental, and didn't vary from day to day.
The evening buffet was food! Can't give it a better review, had absolutely no character, nothing morrocan, and quite expensive for what it was.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 30, 2010

We booked this as part of a flight/hotel package and I guess the hotel came to about £37 per night for a twin room. For me that's not bad. Rack rate is around £68. The hotel is very clean and presentable both in terms of public areas and rooms. There are two blocks, front and rear, with a pleasant pool and garden area between them. We were in the rear, but I think the front block is better, the rear of the front block overlook the pool/garden area and have balconies so I guess these are the ones to go for. Wifi is apparently present throughout although in the rear block we had difficulty. No problem, there is plenty of quiet space in the lobby where you can surf on your laptop to your heart's content. It's fully open, no logins or anything needed. A big downside to this hotel is it's dry! No alcohol, and the food is s***, so that means you'll probably be looking for somewhere to go in the evening. Have no fear...

Contrary to recent postings I'd say the location pretty good, the immediate street area isn't smart but you're five minutes from the heart of the Gueliz district and arguably this is the best place to be if you prefer the old French district rather than the largely 'dry' medina.

If you're willing to brave the local cafe opposite you've be treated to decent food at a mere fraction of the price you'll pay elsewhere. Turn right out of the hotel and walk for 5 mins will take you to Gueliz central. Across the road is Hotel Tachfine where you'll find a bar on the top floor terrace, just go into the lobby and take the lift to the 6th floor. This is where we ended up for our nightcaps and we felt right at home, amongst what I'd regard as normal people. Nearby is Charly's Cabana, which is a nice restaurant, possibly the best pizzas in Marrakech and spacious layout. On the corner just beyond is a (rare) street level bar which is unpretentious in the best sense. Go in there for a few nights and you'll soon be welcomed as a friend. Across the road is the Renaissance Hotel, very swanky, nice restaurant with probably the best terrace bar views in town, but the drinks are expensive so you may find yourself at the Tachfine after one at the Renaissance. For your dining splurge La Fassia is highly recommended. The food and flavours are exquisite! And for a nice change it's run by women! Eat early or book in advance for a nice alcove table.

  • Stayed October 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2010

Stayed October 2010 for 7 nights

Bad Points:
Would AVOID this hotel for the following reasons:
* The road its on stinks - you need to walk up the road with a pashmina over your nose
* All the industrial size wheelie bins on this road seem to be over turned and rubbish all over the street - stinks
* Rubbish outside hotel doors, staff can't be bothered to clean it away from outside the hotel
* Breakfast is appalling, we paid for B&B and ate out for breakfast every day (recommend Kechmara or Cafe du Livre for lovely fresh breakfasts)
* Lady and elderly gentleman cooking pancakes use their fingers after biting nails, scraping dirt from finger nails!
* Crockery and Cutlery filthy
* Same bedsheets for 7 nights! Never changed once
* Staff loud at night banging doors & disturbing sleep
* POOL - never see's sunlight!! Hence the picture at nighttime with lights. The pool is overshadowed by buildings and there is no sun getting anywhere near it!
* Toilet in one room, bidet in a seperate room.......????
* Table mats and chairs were filthy when laid for breakfast
* Lighting in corridors seemed to be off all the time - had to fumble around to find a light switch
* Aircon really noisy, although needed at night, both got chesty bugs on return trip
* For the money there are much better hotels in the region

Good Points:
* er, none I'm afraid!

  • Stayed October 2010, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Meriem Hotel

Address: 154 Med El Beqal Street, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#144 Luxury Hotel in Marrakech
#144 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Meriem Hotel 4*
Number of rooms: 181
Reservation Options:
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Also Known As:
Meryem Hotel Marrakech

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