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“Mixed feelings” 3 of 5 stars
Review of Meriem Hotel

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Meriem Hotel
4.0 of 5 Hotel   |   154 Med El Beqal Street, Marrakech, Morocco   |  
Hotel amenities
Ranked #343 of 467 Hotels in Marrakech
Krakow, Poland
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
“Mixed feelings”
3 of 5 stars Reviewed July 18, 2013

I have a mixed feelings after stay in that hotel. It is located in the new area of Marrakesh. Few minutes from the train station by foot.
When we arrived to the hotel I was amazed by a beauty of the hotel and lobby bar. Staff on the reception desk was extremely helpfull and friendly. The room was spacious, nicely furnished. They have nice 2 swimming pools, which are very helpful during 45 degrees outside in July in Marrakesh. Everything from that perfect for 4 star hotel.
The terrible thing which was worse than in cheap hostel was breakfast. The worse I ever have eaten!!! We went to the dining room for 9 A.M. (it was served until 10 A.M.) and it looked like after the storm!! Tables were not cleaned after previous guests. There were 6 waiters!!! But they were only standing, walking and talking. There were remains of good on the table. Some rolls, croissants, one type of cheese, some jam honey. Thats all!! There were not meat or ham. Tea, cold coffee!!! and juice. When it was finished we had to wait 15 minutes for refill. With 8 waiters!! The other day we arrives 8.30 to catch something to eat but the situation was similar. I found one egg, which I dropped fast. I was waiting for some more, but there wasnt.
In my opinion hotel cwould be nice if they changed everyone from the restaurant staff!
The best idea is to go for breakfast/dinner to the restaturants, which are on direction to the medina. They served delicious dishes for good value.

Room Tip: Ask for a room with balcony. Only half rooms have it.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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389 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 17, 2013

This hotel is well located in the Gueliz area near the main railway station and is fairly modern, though some attention to some of the rooms is needed. The first night we were offered a rather tired room that requires improvement. Once we complained on the second day we were kindly upgraded to a much better room. Our second room was very nice, large and spacious and had a balcony overlooking the pool area. I quite liked my room and reception staff are helpful, however, the breakfast served at this hotel is terrible, in fact the worst breakfast I have ever been served in my entire life! The food selection is incredibly poor. Poor quality food and hot drinks. No cereals, no continental meats, just some boiled eggs, some yoghurt, stale very dry bread, and nasty tasting olives and tomatoes with no taste. I was incredibly disappointed with the breakfast and the staff in the breakfast area are not helpful either. Often there was no cutlery to be found and the drinks dispenser was often empty. Staff were seen chatting to each other, chatting to customers, or sitting down on chairs enjoying the heat.
The satelite TV in the room also has very bad reception and you can hardly see the images on every single channel! The chambermaids would also not clean the room properly and in fact the floor and especially the rugs in the room were rather filthy!
I appreciated the free wi-fi in the lobby, but I do not think I would visit this hotel again. I would rather visit a hotel which serves nice breakfast and has more care for good customer service.

Room Tip: Rooms facing the pool are quieter.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

Stayed here for my honeymoon - they upgraded the room free of charge as a present for us and treated us like royalty throughout our stay. The room was fabulous and cleAn, easily better than most four star hotels in the UK and the location is only a ten minute stroll from the central shopping area. All in all, a fabulous and memorable experience! Very highly recommended!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 21, 2013

we had many issues with the hotel and there isn't enough space to list them all!
we made a special request when booking for a nice room as it was our wedding anniversary. The room we were given had limescale in the bathroom and the dresser table was not fixed securely to the wall. My husband complained as the room we got was not one that had been advertised on the internet. First reception said they were fully booked and after an hour they put us in another room. The 2nd room was slightly larger but the balcony doors didn't lock. If we wanted to go out we'd have to call maintenance each time to come secure the balcony doors. The hotel's promises that it'd gt fixed within 24 hours didn't happen. The air-con unit was so loud at night that we often only managed 4 or 5 hours sleep. Again we were promised it'd get fixed but it wasn't. We asked to borrow their iron only to be told that it wasn't possible and the staff would iron our clothes for a fee. Having 4 trousers, couple of t-shirts, 2 maxi dresses and 2 blouses ironed would have cost 370 dirhams (£29). It was cheaper for us to buy our own iron (which we did).
The reception staff did not have a local map (something you'd expect from a 4* hotel) so we had to buy our own. Their was a lack of hot breakfast and we had to make specific requests for what we wanted at breakfast (again not what i have encountered from previous 4* hotels who have always had a hot breakfast ready). The bathroom shower curtain was dirty and the curtain rail had limescale on it. I would not recommend this to anyone if you're looking for a relaxing stress free holiday

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Purmerend
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 16, 2013

A very good, clean and modern hotel in the modern part of marrakech.
We had a very big family room.
The pool looked beautifull but was very very cold, eventhough we enjoyed it. The breakfast could be better.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed May 9, 2013

We booked via Expedia but they didn't have our booking. They eventually registered & gave us a room, but their customer service was terrible & it took ages. The room was large & quiet for Marrakesh though despite the bed sheets had been washed they were stained & had dirt marks, & the bath & sink had hairs in them. The breakfast was poor.

All in all this is a well located if you're driving & don't want to be in the Medina. It is cheap hotel, but standards are low.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Toulouse-le Mirail, Midi-Pyrenees, France
1 review
5 of 5 stars Reviewed April 14, 2013

Very good hotel : clean, nice, beautiful.
Internet access.
At 5 minutes walking from the train station.
Taxi : 5 minutes from the famous restaurant & Lounge : "Le Comptoir" and "Crystal".
Taxi : 10 to 15 minutes from souk.

The director is very kind, feel free to chat with him !

Go !

Room Tip: Do not allow hotel staff to order you a taxi : the taxi will be then about 20 Dh more expensive =>...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Meriem Hotel

Address: 154 Med El Beqal Street, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Spa Hotel in Marrakech
#146 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Meriem Hotel 4*
Number of rooms: 181
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Also Known As:
Meryem Hotel Marrakech

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