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“Expected more for a 4 star but had an enjoyable time” 3 of 5 stars
Review of Imperial Holiday Hotel

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Imperial Holiday Hotel
4.0 of 5 Hotel   |   30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco (Formerly Swiss International Imperial Holiday)   |  
Hotel amenities
Ranked #403 of 481 Hotels in Marrakech
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Expected more for a 4 star but had an enjoyable time”
3 of 5 stars Reviewed 2 weeks ago

On arrival we were welcomed by the receptionist at the front desk, told what time dinner was served till and then told our room numbers. We were explained the very basics we needed at the time but were not given any more information other than this. As we came down to eat, we had no clue where the dining area was or anything else for that matter. After finding things out for ourselves we were able to feel more comfortable.

The food was decent. For breakfast they had the same every morning which consisted of eggs, sausage (in a red sauce with onions), cereals, croissants and cinnamon buns etc. They also had tea, coffee and hot chocolate. The kettles handle was falling off one morning which was a bit dangerous. A variety of different dishes were served during lunch and dinner with a lovely display of deserts and fruit (if you like spice, you will not like this food). If there were not many guests for lunch, the chef would prepare a set meal which we had twice. This was amazing! We loved this the most. There was also one young waiter called Ismail who always smiled!

We had two rooms, one for my parents which was perfect. It was big, clean and bright. The AC worked brilliantly. The other room we had was not as nice. Although it looked the same, it had an overwhelming sewage smell that resulted in my sister being sick. The receptionist changed our room very quickly once we explained which was reassuring. The second room was so much more better! We had a good sleep only on some nights as on others we could here constant shuffling of furniture. The rooms were cleaned every morning by very polite and smiley staff. The pool area was cleaned every morning around 9am which we thought was a bit late as we were not able to sit outside comfortably until after they had been cleaned.

The hotel is located on a street with a number of different restaurants and cafes. It is a 30 min walk away from the famous Kotoubia masjid and the souks. Catching the bus after a 5 min walk took about 10 mins which we loved! A 10 min walk in a different direction instructed by hotel staff took us to the modern shopping mall which was refreshing.

We received amazing help from a lady called Nadia who helped organise trips out, gave us great tips to handle ourselves, requested specific foods for us etc. She would often come and see us for a chat and always did her best to make us feel comfortable. After learning about our curiosity about Moroccan weddings, she even bought in her wedding album for us to see which was just beautiful. She introduced us to the hotel manager who greeted all guests in the morning. Even the doorman was very pleasant and taught us some Arabic phrases we could use.

All in all we had a lovely holiday and first impressions were changed quickly as the hotel staff made us more comfortable.

  • Stayed August 2015, traveled with friends
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
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330 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Lisbon, Portugal
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Their PR is only after money, doesn't even ask you if you need anything after the first day when you don't book anything with her. A expresso should be included in the fare when you breakfast included and drinks in the dinner. The pool service was awful, they would give used towels to stay by the pool, or even worst wouldn't have enough for everyone. The safe was on the deal but they also said we would have to pay to use it. They forgot to pick us up at the airport which is not ideal when you're visiting a new country. The room with view and AC wasn't bad but a 4 stars should at least have a bottle of water, bathrobe, toiletries, slippers. Food was satisfying far from what to expect in a 4stars. The eating room servants were very welcoming.

Room Tip: Choose a room with balcony to the pool in the 1st floor, the balcony is bigger.
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  • Stayed July 2015, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
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Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed here for four days and while everything was generally fine, I would in no way describe it as a four star hotel!
The WIFI was rubbish and would only work in the lobby if even then! We spent 3 days in the tiny village of Taghazout on the coast and our little apartment had amazing WIFI! I don't know why it can't be the same here!
The air conditioning in the room wasn't very strong which made for some uncomfortably hot nights.
Some of the fittings in our bathroom needed replacing and the the toilet leaked. Again it was nothing major really, just things that shouldn't be in a four star hotel.
We also had quite a lot of mix-ups with the staff regarding lack of towels/toilet paper in our room, room service and ordering and paying for food and never actually receiving it or getting it an hour late. I think (and hope) that this was mainly due to the language barrier.

On the other hand, the pool is amazing and the outdoor area of the hotel was beautiful.
It also has a great rooftop shisha and drinks bar that had great views of the city and was pretty full of locals and people from the hotel.
We also had a great breakfast by the pool one morning with brilliant freshly made crepes and the best orange juice I ever had!
My friends also went to the spa for hammam treatments and really enjoyed them.

Overall, a good hotel but needs a few tweaks to improve to a four star!

Stayed August 2015, traveled with friends
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1 review
4 of 5 stars Reviewed 4 weeks ago

Reception staff were great, room service were great! Pool was decent, food was decent. Nadia at the front desk was very helpful.

Only down was that the AC didn't work for my room although my friends rooms were fine. I spoke to reception twice and it still didn't work.

Stayed July 2015, traveled with friends
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

After reading some of the other reviews we weren't to sure what to expect, but we were pleasantly surprised the hotel was lovely offering all holiday amenities a lovely pool with surrounding gardens and outdoor eating area if desired. Also an underground spa for those that would like treatments. We were within easy access to the souks & short cab ride away from all other tourist's spots. The hotel manager was more than happy to help with trips into the atlas mountains & gave us good advice on places to go. The staff & management were very friendly.we have just had a wonderful holiday.it's a magical place that needs to be explored.

Room Tip: Room at the back overlooking the pool
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  • Stayed July 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech, Morocco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

THE IMPERIAL SPA HOTEL WAS A GOOD LOCATION, only about 30 minutes walking distance to the 'Souks'
The staff were all very helpful in particular 'Nadia' the tourist guide who arranged a driver to discover 'Marrakech' within 3 hours of arriving, it was 'Magical'.....
The 'Spa' was also a wonderful experience ........

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claremorris, Ireland
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 12, 2015

My wife and I spent 10 days at the Imperial, I did read some of the review that were written about this hotel, so i went with an open mind, some complained about the food but I can assure you the food was perfect every evening and a different menu each night. the breakfast is the same each morning but what can you do with a breakfast, know matter what country you go to the breakfast is nearly always the same, the staff are very friendly from the General manager down to the young lady's that serve you in the restaurant, the general manager came and spoke to us each evening and eat in the restaurant himself, we did have a problem with our room when we arrived but it was soon sorted out, my only complaint was in the bar of the evening you had a man playing music which was very good but the big screen television was showing football all the time on a wall just behind him. I would recomend this hotel to any one, it was our wedding anniversary and the manager sent us a big blow of fruit to our room

Room Tip: make sure you get a room over looking the as the rooms at the front can be noisy from outside traffi...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saidi m, Directeur général at Imperial Holiday Hotel, responded to this review, March 14, 2015
we thank you for your compliments regarding your stay wich was perfect, that we want to offer to all our clients who wants to come to our Hotel. thank you for your testimony wich prouve of our good service.. next time the management of the hotel will offer you an up grade.an share a pleasure to see you again. best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Holiday Hotel

Address: 30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco (Formerly Swiss International Imperial Holiday)
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#152 Spa Hotel in Marrakech
#195 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Imperial Holiday Hotel 4*
Number of rooms: 114
Official Description (provided by the hotel):
Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more   less 
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Also Known As:
Imperial Holiday Marrakech

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