On arrival we were welcomed by the receptionist at the front desk, told what time dinner was served till and then told our room numbers. We were explained the very basics we needed at the time but were not given any more information other than this. As we came down to eat, we had no clue where the dining area was or anything else for that matter. After finding things out for ourselves we were able to feel more comfortable.
The food was decent. For breakfast they had the same every morning which consisted of eggs, sausage (in a red sauce with onions), cereals, croissants and cinnamon buns etc. They also had tea, coffee and hot chocolate. The kettles handle was falling off one morning which was a bit dangerous. A variety of different dishes were served during lunch and dinner with a lovely display of deserts and fruit (if you like spice, you will not like this food). If there were not many guests for lunch, the chef would prepare a set meal which we had twice. This was amazing! We loved this the most. There was also one young waiter called Ismail who always smiled!
We had two rooms, one for my parents which was perfect. It was big, clean and bright. The AC worked brilliantly. The other room we had was not as nice. Although it looked the same, it had an overwhelming sewage smell that resulted in my sister being sick. The receptionist changed our room very quickly once we explained which was reassuring. The second room was so much more better! We had a good sleep only on some nights as on others we could here constant shuffling of furniture. The rooms were cleaned every morning by very polite and smiley staff. The pool area was cleaned every morning around 9am which we thought was a bit late as we were not able to sit outside comfortably until after they had been cleaned.
The hotel is located on a street with a number of different restaurants and cafes. It is a 30 min walk away from the famous Kotoubia masjid and the souks. Catching the bus after a 5 min walk took about 10 mins which we loved! A 10 min walk in a different direction instructed by hotel staff took us to the modern shopping mall which was refreshing.
We received amazing help from a lady called Nadia who helped organise trips out, gave us great tips to handle ourselves, requested specific foods for us etc. She would often come and see us for a chat and always did her best to make us feel comfortable. After learning about our curiosity about Moroccan weddings, she even bought in her wedding album for us to see which was just beautiful. She introduced us to the hotel manager who greeted all guests in the morning. Even the doorman was very pleasant and taught us some Arabic phrases we could use.
All in all we had a lovely holiday and first impressions were changed quickly as the hotel staff made us more comfortable.
- Official Description (provided by the hotel):
- Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more less
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- Also Known As:
- Imperial Holiday Marrakech