Spent 4 days at the Imperial with Carol, Jo and Helen. It's dated and a bit tired, but comfortable, clean enough and provided what we needed - a base to explore from. The Guest Liaison Manager, Jad, was lovely and helpful, not pushy, and had lots of suggestions for sight-seeing, getting about, shopping and transport. Some other staff wanted to be helpful and were friendly, but things seemed to take a long while to get done. I stood at the bar one evening and watched 3 bar staff discussing the finer workings of the till for at least 10 minutes without even a nod in my direction. Oh, and I asked for the music being played around the pool during the day to be turned down (as I'm getting on and couldn't hear our conversation!) and the smiling pool man did as i asked - 30 minutes later!
Breakfast for us consisted of croissants and boiled eggs, which was fine for 4 days. Dinners were a good mix of spicy and simple food - lots of chicken and lamb, some fish, great vegetables, and a range of salads and little cakes.
Our aircon worked, the view of the pool from our room was lovely, we could walk to the Medina from the Imperial (although we got cabs in and horse and carriage back - about 50 dirhams for 4 people); Jad recommended a great excursion to the Ouzoud region at the foothills of the Atlas Mountains (although we only got to see the first, fairly mediocre, of apparently seven waterfalls, so check details before booking).
Overall, we felt welcome and respected.
- Also Known As:
- Imperial Holiday Marrakech
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