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“Not quite as grand as promised” 2 of 5 stars
Review of Swiss International Imperial Holiday

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Swiss International Imperial Holiday
4.0 of 5 Hotel   |   30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #364 of 461 hotels in Marrakech
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Not quite as grand as promised”
2 of 5 stars Reviewed April 30, 2012

This hotel was booked by my partner and when I came on trip advisor I was really quite apprehensive about staying here because of some of the reviews I read. I thought staying here was going to ruin our trip but it didn't. This is not a four star hotel by any stretch of the imagination, parts of it are shabby, in particular the roof terrace, the staff are hit and miss, sometimes very kind and helpful, sometimes blank faced and disinterested but overall it wasn't as awful as some of the reviews painted it out to be and it is in a good position in the city. If you already have this placed booked - don't worry staying here will not ruin your holiday but if you have not yet decided - pick somewhere else.

Room Tip: We asked for a room overlooking the pool but were told in quite an aggressive manner by the receptio...
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  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmarouane, General Manager at Swiss International Imperial Holiday, responded to this review, June 18, 2012
Good morning Ellie,
en respond to your review we have to let you know that we have a good staff with experiences and all them is coming from the hotel school, some of them are the trainers.our reception staff have had a long experience, friendly with clients. we are surprised that you said the reception staff is aggressive, we are not agree with you the staff is friendly an helpful l .we don't know when you were here you said to the public relation that everything is good and when you use the TripAdvisor you said the opposit. we can not understand you!!! Anyway we invite you to come back if you come in Marrakech i will take in charge with you and do your stay enjoyable. thanks.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Munich, Germany
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 27, 2012

Is a 4 star hotel. With very friendly staff.

Everything that a hotel needed for 4 stars, were old and at the end of their life. I do not know if these things will live to the end next week. The week we were Imperial Holiday Hotel in Marrakech there, everything was still just, working.

The toilet paper was so small that a Tempos look like a bed sheets in comparison. It was so thin that one had to fold it 6 to 8 times to make it usable.

Swimming pool area excellent see photos.

Food good to very good.

On the last day we did not get breakfast because the man responsible had not been told. The waiter from the night before had not told him!!!!!!!!!!!! A pity.

Room Tip: Recommendation for all guests, take only rooms at the back of the hotel overlooking the swimming poo...
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmarouane, General Manager at Swiss International Imperial Holiday, responded to this review, June 18, 2012
we thank you very much for you good opinion regarding our hotel except the toilet paper wich we have taken already notice of it .thanks for your opinion regarding our good foods and staff wich is friendly.
we hope to welcome you again with more attentions.
you welcome next time in imperial holiday hotel Marrakech
SAIDI mohamed
General Manager
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Scarborough, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2012

This was a nice hotel.
We stayed on 13th March just for 3 days. Just room ..no breakfast.
The location was good for us..to walk through the new town to the Medina.
We really liked the 2 areas where you could rest up in the heat of the afternoon. The pool set in a nice garden and the well laid out roof top terrace.
There was cheap beer in the evening by the pool, and we had simple well cooked omelettes for supper.
Our room was a good size and it was cleaned well every day. The room was quiet and the bed very clean and comfortable.
On balance I agree with other reviewers that some work needs to be done to bring the hotel up to 4 star standard. The lift particularly..
This is the second time I have tried to submit a balanced review.
I see that Tripadvisor is investigating reviews of this hotel. I hope it isn't mine because of my trying to be objective.

Room Tip: overlooking pool
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Stayed March 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 23, 2012

Nice Hotel and excellent service.
25 minutes walking from the Medina, but you can get a taxi for 20DRH or bus Nº1 (bus stop 150mts) for 3,5DRH
City taxes not included in room price must be paid on the checkout (16DHR per pax/night)

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 4, 2012 via mobile

We stayed here for one night before our flight home having spent most of our holiday in Riads in Marrakech and Essaouira.

Felt dull and clinical by comparison and was not very well located for the main sights.

Breakfast was very poor with rotten eggs- wouldn't recommend

  • Stayed March 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 28, 2012

Having spent just over a week at this hotel, I do not recognise its description from some of the recent reviews.
Located approximately 40 mins walk from the Medina and 5 mins walk from the station and shopping area made it an ideal base.
Yes, it is a busy city hotel and this is reflected in the decor but the rooms and the hotel itself were spotlessly clean. We had everything in our room that we needed.
There were a couple of minor problems with the room on arrival, but they were fixed within five minutes of reporting them.
We chose the half board option and were not disappointed. Breakfast was standard hotel fare, but omelettes and crepes were cooked to order if required. Dinner menus were changed daily and the food was delicious.
The staff, from Manager to cleaning staff were friendly and welcoming and we had a great holiday.
We look forward to returning. thank you for looking after us so well.

Room Tip: Rooms overlooking the pool area are quiet and away from the road.
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 12, 2012

We stayed in this hotel for just the one nite and to be fair it was good enough for one nite and for using as a base to explore the city. Room was basic but had everything needed there.The keyholder for the electricity was broken and as this was the first thing a person would use even before entering the room it would not give a good first impression. It is a city hotel so the view was nothing to write home about, but once you went to the rooftop and saw the city with the snowcapped mountains in the distant it was stunning. Rooftop was well layed out with sunloungers and tables and chairs and would have been nice to spend some time there but time was something we didnt have. Staff were friendly and answered any requests that were asked of them.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss International Imperial Holiday

Address: 30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#143 Spa Hotel in Marrakech
#148 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss International Imperial Holiday 4*
Official Description (provided by the hotel):
Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more   less 
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Also Known As:
Imperial Holiday Marrakech

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