I got back a couple of days ago from marrakech, fab city, shame about the hotel. This hotel is definatly not a 4 star, i'd give it a 2 star and i'm being generous, the rooms are very basic, tired looking, the lifts don't work, myself and my friend got stuck in it, and i'm pregnant too so you can imagine how terrified i was, the sun doesn't even come around to the pool area, it's quite shaded, you don't get any sun anytime around there. Book bed only as b&b is not worth the money, breakfast was very basic, eat out if you can. Also there's a tax charge when you leave its about 16 dirhams per person, per night, which i thought was strange, when i asked the receptionist, could i see the charge in writing, she just glared at me. I payed it anyway and left, never go back to that hotel again. It is a good location, but comfort wise, it's not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 8, 2011
We are surprised for our client who complain about the hotel and said that is 2 stars and not 4, this clien has not seen in the reception desk that this hotel has been selected 4 stars hotel not only by our minister of tourism but by the president of federation of tourism international iy you like to send a copy we can! he said was terrified by no sun in the pool , we have the sun until l 4 pm because it depends of rotation of the but we have thought about that and re command our clients to search the full sun in the roof on the 7th floor if he has asked the reception they will tell him where he can find the sun for all the day ! He said that taxes of 16,50 dhs per day and per night it is not written, if he has seen the room price in the room he will find it.
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About the comfort, you must know that the hotel has been renoved just in 2009 and2010.we have change all material in the rooms
we have opened a new spa also. The Management take care seriously with the comfort of the hotel for their customers.
We ask ourself if this client has this small problems why he has not ask after the responsible of the hotel to arrange him all. it not kind of himself he can see the good comments below.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.