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“Fabulous stay” 4 of 5 stars
Review of Swiss International Imperial Holiday

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Swiss International Imperial Holiday
4.0 of 5 Hotel   |   30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #367 of 461 Hotels in Marrakech
Essex
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Fabulous stay”
4 of 5 stars Reviewed February 28, 2012

Having spent just over a week at this hotel, I do not recognise its description from some of the recent reviews.
Located approximately 40 mins walk from the Medina and 5 mins walk from the station and shopping area made it an ideal base.
Yes, it is a busy city hotel and this is reflected in the decor but the rooms and the hotel itself were spotlessly clean. We had everything in our room that we needed.
There were a couple of minor problems with the room on arrival, but they were fixed within five minutes of reporting them.
We chose the half board option and were not disappointed. Breakfast was standard hotel fare, but omelettes and crepes were cooked to order if required. Dinner menus were changed daily and the food was delicious.
The staff, from Manager to cleaning staff were friendly and welcoming and we had a great holiday.
We look forward to returning. thank you for looking after us so well.

Room Tip: Rooms overlooking the pool area are quiet and away from the road.
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 12, 2012

We stayed in this hotel for just the one nite and to be fair it was good enough for one nite and for using as a base to explore the city. Room was basic but had everything needed there.The keyholder for the electricity was broken and as this was the first thing a person would use even before entering the room it would not give a good first impression. It is a city hotel so the view was nothing to write home about, but once you went to the rooftop and saw the city with the snowcapped mountains in the distant it was stunning. Rooftop was well layed out with sunloungers and tables and chairs and would have been nice to spend some time there but time was something we didnt have. Staff were friendly and answered any requests that were asked of them.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 28, 2011

I got back a couple of days ago from marrakech, fab city, shame about the hotel. This hotel is definatly not a 4 star, i'd give it a 2 star and i'm being generous, the rooms are very basic, tired looking, the lifts don't work, myself and my friend got stuck in it, and i'm pregnant too so you can imagine how terrified i was, the sun doesn't even come around to the pool area, it's quite shaded, you don't get any sun anytime around there. Book bed only as b&b is not worth the money, breakfast was very basic, eat out if you can. Also there's a tax charge when you leave its about 16 dirhams per person, per night, which i thought was strange, when i asked the receptionist, could i see the charge in writing, she just glared at me. I payed it anyway and left, never go back to that hotel again. It is a good location, but comfort wise, it's not.

  • Stayed October 2011, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italiegerardo, General Manager at Swiss International Imperial Holiday, responded to this review, December 8, 2011
We are surprised for our client who complain about the hotel and said that is 2 stars and not 4, this clien has not seen in the reception desk that this hotel has been selected 4 stars hotel not only by our minister of tourism but by the president of federation of tourism international iy you like to send a copy we can! he said was terrified by no sun in the pool , we have the sun until l 4 pm because it depends of rotation of the but we have thought about that and re command our clients to search the full sun in the roof on the 7th floor if he has asked the reception they will tell him where he can find the sun for all the day ! He said that taxes of 16,50 dhs per day and per night it is not written, if he has seen the room price in the room he will find it.
About the comfort, you must know that the hotel has been renoved just in 2009 and2010.we have change all material in the rooms
we have opened a new spa also. The Management take care seriously with the comfort of the hotel for their customers.
We ask ourself if this client has this small problems why he has not ask after the responsible of the hotel to arrange him all. it not kind of himself he can see the good comments below.
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Brighton, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 12, 2011

This hotel was ok until the point money was stolen from our room. For this reason...AVOID!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italiegerardo, General Manager at Swiss International Imperial Holiday, responded to this review, December 8, 2011
We are surprised that you declare stolen and we have approve you with our control method key supervision and we have make a historic of the all entrances and we found that no body has entered in your room expt the housekeeper and you. IN you Room is written a notice advice for all the customers that we are not responsible for the gold and money left in the room, we have for that a safe box against 2 euros . We ask our self if you have money why you didn't hire a safety - for us it is strange and not believable. or you want only a receipt for your assurance to win money ????
Sorry that your mistake.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 3, 2011

After booking our holiday I looked at the reviews on tripadvisor (should have done it the other way round, I know) and was quite worried about our choice of hotel.

We found the hotel itself - the bedroom, and stairways in particular to be quite run down, I tend to agree with earlier reviews that it should not be classed as a 4 star.

However we enjoyed the food. Breakfast was continental style with cheese, bread, ham etc. Also cooked food such as boiled eggs or they offered omlettes which they cooked specially for us, which were very good. In addition there were lots of very good cakes and pastries. I don't think we would describe this as 'boring'. Dinner consisted of a choice of several salads for a starter, followed by tagines (lamb, chicken, fish etc) with couscous, or potatoes or pasta, and cakes and pastries for desert. The food changed every day.

The hotel is located about 1.5 miles from the city centre. We walked in (an experience in itself), but a taxi ride costing about 30 dirham would get you into the centre, no problem.

Arriving at about 2.00am service was slow when we arrived, but after that we had only good experience of the staff.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 7, 2011

just returned from the imperial holiday hotel,felt i should write a review and be as honest as possible.
this hotel is 2* not 4*,,how on earth its a 4* amazes me
its rough round the edges and is in dire need of a makeover
the staff were generally very helpful,,upon arrival i realised we had a twin room so asked to be moved to a room with a double bed,,no problem at all,,had to wait an hour for them to get the room sorted but no extra charge for the room change,,the previous review states that this hotel is in a run down part of town and feels dangerous,must of been a different hotel to the one we stayed in,,very lively part of town,,lots of restaurants close by and about a 20 minute walk to the famous jama el fna square
we were b+b and thank god we were,,the breakfast was awful,,bland and boring,,
the room safe was an extra £4 a day !!!!!
to sum it up i think the hotel is poor and everything there is expensive,,,i dont mind paying for quality but this hotel is deffo not quality
i wouldnt stay here again

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 6, 2011

We arrived at the 4* Hotel Imperial Holiday all excited for our week's family holiday. Oh how we didnt expect the events of the week ahead.
We checked in with the girl receptionist, filled all the forms and waited for our key - the girl told us that the booking was for 2 adults and NOT 1 child - i showed her my paperwork and said that it must be a mistake on their part as all my booking forms had our information in black and white - she looked me in the eye and said NO Madame its your fault not us but not a problem i will sort you another room I just want to go and eat first and i will be back!
I smiled at the girl and asked does she want us to wait in reception with our suitcases while she goes and eats? she huffed and handed me a key and told me the number 214
Off we went to our room into the shabby lift and along the shabby corridors that smelt muggy and old and dusty!!!
Our room was not much better, the bathroom is in need of desperate refurb, the tiles were broken and the grout was more or less missing, the shower head kept falling off the wall, the aircon didnt work and the tv had no reception!! The beds were clean however and we had towels.
Within the hour we was back at reception to mention the aircon, the receptionist told us that she would send an engineer up to have a look at it.
After an hour of the engineer looking and messing with the aircon and tv he told me that we would be best to move rooms as its not working.
The next morning we asked the receptionist for another room because of what the engineer had said she told me she would sort it and let us know.
The evening came and again i asked the receptionist if she had sorted another room she replied that she would contact us
The next morning we still had heard anything so again we went to the reception, a man was there this time and within 10 minutes he had given us a new room - the aircon and tv worked.
Thankfully we had met another 2 couples the first morning who were very friendly and made our holiday fun, if it had not been for them we would of flown home on the Sunday
Whilst lounging by the pool on the Saturday one of the couples had her wedding ring stolen out of her room
On the Sunday when one couple was just about to get in their taxi to the airport the receptionist said they owed money for a bottle of wine, the manager even chased the taxi down the road!!!
The lift kept stopping while we was there and we had to be rescued and carried out - this was after 5 minutes of ringing the bell inside the lift!!!
Sitting by the pool on the metal loungers and muddy floor with the tiles missing from the pool was not my idea of relaxing.
Thankfully we went B&B so it was only breakfast that we had to endure - luckily we found some nice restaurants nearby for our evening meals.
Although it wasnt a holiday of a lifetime we did have nice weather and the food was delicious but the hotel was situated in a run down part of Marrakech that was dirty and quite scary and certainly the hotel should be assessed and rated again - in my opinion 2* tops.
When we checked out of the hotel the reception girl asked for tax when i asked for the documentation she got my forms but couldnt provide any wording that stated i owed tax, i asked to speak to the man receptionist, he came and said yes tax, so again i asked him where it states that i owe the tax, he said its not there but no worries he would contact my travel company.
We were meant to be chauffered back to the airport at 3.30 that afternoon but we just wanted to get away so we got a taxi at 12 and waited at the airport for our plane.
This is def one experience that has been ruined by the fact that they seemed to just want our money and they werent very nice hospitable people.

Room Tip: get pool view - it seems the aircon works that side
See more room tips
  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss International Imperial Holiday

Address: 30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#143 Spa Hotel in Marrakech
#147 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss International Imperial Holiday 4*
Official Description (provided by the hotel):
Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more   less 
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Also Known As:
Imperial Holiday Marrakech

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