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“They stole our mony” 1 of 5 stars
Review of Swiss International Imperial Holiday

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Swiss International Imperial Holiday
4.0 of 5 Hotel   |   30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #403 of 467 Hotels in Marrakech
Brighton, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
“They stole our mony”
1 of 5 stars Reviewed October 12, 2011

This hotel was ok until the point money was stolen from our room. For this reason...AVOID!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italiegerardo, General Manager at Swiss International Imperial Holiday, responded to this review, December 8, 2011
We are surprised that you declare stolen and we have approve you with our control method key supervision and we have make a historic of the all entrances and we found that no body has entered in your room expt the housekeeper and you. IN you Room is written a notice advice for all the customers that we are not responsible for the gold and money left in the room, we have for that a safe box against 2 euros . We ask our self if you have money why you didn't hire a safety - for us it is strange and not believable. or you want only a receipt for your assurance to win money ????
Sorry that your mistake.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Ipswich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 3, 2011

After booking our holiday I looked at the reviews on tripadvisor (should have done it the other way round, I know) and was quite worried about our choice of hotel.

We found the hotel itself - the bedroom, and stairways in particular to be quite run down, I tend to agree with earlier reviews that it should not be classed as a 4 star.

However we enjoyed the food. Breakfast was continental style with cheese, bread, ham etc. Also cooked food such as boiled eggs or they offered omlettes which they cooked specially for us, which were very good. In addition there were lots of very good cakes and pastries. I don't think we would describe this as 'boring'. Dinner consisted of a choice of several salads for a starter, followed by tagines (lamb, chicken, fish etc) with couscous, or potatoes or pasta, and cakes and pastries for desert. The food changed every day.

The hotel is located about 1.5 miles from the city centre. We walked in (an experience in itself), but a taxi ride costing about 30 dirham would get you into the centre, no problem.

Arriving at about 2.00am service was slow when we arrived, but after that we had only good experience of the staff.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 7, 2011

just returned from the imperial holiday hotel,felt i should write a review and be as honest as possible.
this hotel is 2* not 4*,,how on earth its a 4* amazes me
its rough round the edges and is in dire need of a makeover
the staff were generally very helpful,,upon arrival i realised we had a twin room so asked to be moved to a room with a double bed,,no problem at all,,had to wait an hour for them to get the room sorted but no extra charge for the room change,,the previous review states that this hotel is in a run down part of town and feels dangerous,must of been a different hotel to the one we stayed in,,very lively part of town,,lots of restaurants close by and about a 20 minute walk to the famous jama el fna square
we were b+b and thank god we were,,the breakfast was awful,,bland and boring,,
the room safe was an extra £4 a day !!!!!
to sum it up i think the hotel is poor and everything there is expensive,,,i dont mind paying for quality but this hotel is deffo not quality
i wouldnt stay here again

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 6, 2011

We arrived at the 4* Hotel Imperial Holiday all excited for our week's family holiday. Oh how we didnt expect the events of the week ahead.
We checked in with the girl receptionist, filled all the forms and waited for our key - the girl told us that the booking was for 2 adults and NOT 1 child - i showed her my paperwork and said that it must be a mistake on their part as all my booking forms had our information in black and white - she looked me in the eye and said NO Madame its your fault not us but not a problem i will sort you another room I just want to go and eat first and i will be back!
I smiled at the girl and asked does she want us to wait in reception with our suitcases while she goes and eats? she huffed and handed me a key and told me the number 214
Off we went to our room into the shabby lift and along the shabby corridors that smelt muggy and old and dusty!!!
Our room was not much better, the bathroom is in need of desperate refurb, the tiles were broken and the grout was more or less missing, the shower head kept falling off the wall, the aircon didnt work and the tv had no reception!! The beds were clean however and we had towels.
Within the hour we was back at reception to mention the aircon, the receptionist told us that she would send an engineer up to have a look at it.
After an hour of the engineer looking and messing with the aircon and tv he told me that we would be best to move rooms as its not working.
The next morning we asked the receptionist for another room because of what the engineer had said she told me she would sort it and let us know.
The evening came and again i asked the receptionist if she had sorted another room she replied that she would contact us
The next morning we still had heard anything so again we went to the reception, a man was there this time and within 10 minutes he had given us a new room - the aircon and tv worked.
Thankfully we had met another 2 couples the first morning who were very friendly and made our holiday fun, if it had not been for them we would of flown home on the Sunday
Whilst lounging by the pool on the Saturday one of the couples had her wedding ring stolen out of her room
On the Sunday when one couple was just about to get in their taxi to the airport the receptionist said they owed money for a bottle of wine, the manager even chased the taxi down the road!!!
The lift kept stopping while we was there and we had to be rescued and carried out - this was after 5 minutes of ringing the bell inside the lift!!!
Sitting by the pool on the metal loungers and muddy floor with the tiles missing from the pool was not my idea of relaxing.
Thankfully we went B&B so it was only breakfast that we had to endure - luckily we found some nice restaurants nearby for our evening meals.
Although it wasnt a holiday of a lifetime we did have nice weather and the food was delicious but the hotel was situated in a run down part of Marrakech that was dirty and quite scary and certainly the hotel should be assessed and rated again - in my opinion 2* tops.
When we checked out of the hotel the reception girl asked for tax when i asked for the documentation she got my forms but couldnt provide any wording that stated i owed tax, i asked to speak to the man receptionist, he came and said yes tax, so again i asked him where it states that i owe the tax, he said its not there but no worries he would contact my travel company.
We were meant to be chauffered back to the airport at 3.30 that afternoon but we just wanted to get away so we got a taxi at 12 and waited at the airport for our plane.
This is def one experience that has been ruined by the fact that they seemed to just want our money and they werent very nice hospitable people.

Room Tip: get pool view - it seems the aircon works that side
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  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, UK
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 6, 2011

This hotel is well situated a short walk away from the centre of Nouvelle Ville, which is a fairly swanky area of Marrakech with several lovely restaurants, cafes, bars and clubs. Buses into the centre of town stop nearby, and the road is well served by taxis.

My experience of the hotel was great. It's not a luxury hotel by any stretch, but the room was clean and the staff were friendly. I agree with other reviewers that 4* is probably stretching the definition a bit, and if I was paying a 4* rate I may have been a bit disappointed. However, by avoiding the major tour operators it can be great value.

We slept very well here; the beds were large and comfortable, and the windows were hung with black-out curtains to allow us to sleep through the early morning sun. The room had a room safe, a few chairs, and a wall-hung flat screen TV with lots of satellite channels, three of which were in English.

The bar looked a little dreary, but you can drink by the pool instead and it's quite pleasant out there. The night staff were happy to serve wine and beer to us at the poolside when we arrived late at night, and on other nights too long after the bar was shut.

The spa was closed for renovation while I was there, with alternative spa facilities available at a nearby sister hotel. The rooftop area was not staffed, and there wasn't any entertainment other than that we provided ourselves. I think the hotel can be forgiven for this because there were less than ten residents staying in late August; this may have been due to Ramadan, which is perhaps not the best time to visit Marrakech. I wasn't bothered by the lack of hotel entertainment, because it is always abysmal anyway wherever you stay. Other minor negative points are that service is generally slow around the pool area, and the buffet breakfast is a little tired.

Prepare to pay a tax of around £2.60 per night per couple on arrival or departure, which I think is universal for hotels in the city.

I'd recommend staying here. Unless you want high-end luxury, book up and enjoy a great value base from which to explore Marrakech!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2011

Personally, I can't understand the reviews... My friend and I stayed for 3 nights in August and had a wonderful time!! As with most places in Marrakech, it is a lot easier to get around if you have a bit of French. I speak some French while my friend speaks none - the staff were just as kind to her as they were to me. They made us feel welcome and like cherished guests. Having been the first Australians to stay there, I would like to think that we won't be the last!

Re: meals at the hotel. We had dinner the first night at the hotel and I have to admit it wasn't the best. So we didn't eat there again!! We didn't have breakfast there at all, because we didn't want to!! Book a room only and you won't feel like you've wasted money on something you don't want to use - it's a fairly simple solution!!

We had a beautiful room that had a balcony overlooking the swimming pool, and it's true that there is no furniture out there, so we dragged out the table and tub chairs provided in our room. They weren't brought back in while we were there.

The pool was beautiful and had enough sun-loungers around it that you could be in the shade or sun if you wanted to, but it was certainly never out of sunlight. As for the bar in the hotel, yes it is overpriced! As are all hotel bars! There are no fridges in the rooms, which was unfortunate and somewhat inconvenient, but not an unsurmountable issue. Buy drinks from the shop down the street!!

This hotel was nowhere near being the 2-star monstrosity people are calling it. Perhaps we had lower expectations, perhaps we were lucky... I don't know. All I know is that I would happily stay here again.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 1, 2011

We stayed for 6 nights; Marrakech is lovely and we met loads of great people. The hotel however was a complete nightmare. No way is it a four star - maybe it was 20 years ago but now very run down, unloved and sad. The food was ok, eatable but the same every night - meat, chicken or fish, so we ate out a few times. Food is great in Marrakesh and very cheap. We asked to change rooms when we arrived, they wanted an extra £200, for a room the same size, just decorated nicer!! The lift stopped when we were in it and the doors opened to a concrete wall - very scary. A friend had things stolen from her room by the maid (traumatic). When we checked out they tried to tell us we hadn't paid a bill (!) - the waiter had pocketed the money. There is no swimming in the pool after 8pm, however the staff seemed to get in after this time.....
There was no gym and no hamman, the bar is dark and dingey - give it a miss. The roof top terrace wasn't used at all - I had to ask them to turn the lights on so that we could look at it.
Don't stay here - there are plenty of lovely hotels in Marrakech; this isn't one of them!

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss International Imperial Holiday

Address: 30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#158 Spa Hotel in Marrakech
#160 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss International Imperial Holiday 4*
Number of rooms: 114
Official Description (provided by the hotel):
Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more   less 
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Also Known As:
Imperial Holiday Marrakech

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