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“a striking disappointment” 1 of 5 stars
Review of Ksar Char-Bagh

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Ksar Char-Bagh
5.0 of 5 Hotel   |   Palmeraie de Marrakech | BP 12478, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #120 of 465 Hotels in Marrakech
Manchester, England
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
“a striking disappointment”
1 of 5 stars Reviewed December 13, 2009

Several luxury travel magazines led me to believe that a stay here would be well worth the high price. It wasn't. The isolated location offers no more peace and quiet than excellent high-end riads in the medina [the zan suite in the Riad Due hd been our spectacular base for most of the week]. The Ksar, beautifully designed, lacked atmosphere throughout and staff were aloof and unhelpful. The restaurant offered a predominantly European and uninteresting menu. We had cause very politely to complain about a number of minor irritations during our stay : a broken lamp on arrival, the hotel taxi which failed to collect us, rancid fruit juice served for breakfast. The reponse of management only exacerbated our sense of disappointment. The French manager (I speak as a lifelong Francophile) plainly could not have cared less. He seemed to believe that the establishmnent needed to do nothing to deserve our custom. I regret staying here. Although I have no need to economise, I felt that I had been robbed when I compared what was promised with what was delivered (sic). I advise travellers to Marrakech to avoid the soulless Palmeraie area and choose a boutique riad in the medina. You'll pay at most one third of what Ksar Char Bagh charges but you'll find calm, exquisite design, discreet but personal service and you will feel that your custom is welcome.

  • Stayed November 2009
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
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11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
london england
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 22, 2009

My partner and I just had a wonderful 3 night stay. We were upgraded to a pool suite which was a very nice start to the trip. The most outstanding thing about KCB is its staff. Everyone was kind, helpful, and professional. For this alone you would go.

The architecture is beautiful, but I would have to agree that the interiors could be made a bit warmer and less austere. And no don't patronise me and say I should go to Benidorm for saying so like a reviewer a few back. The hotel rooms could benefit from just a bit more warmth of decoration. Not a big change, but a bit of softening. Also, the one reviewer is right about the gardens being dull. Where is the flowering bouganvilla, hybiscus and oleander bushes, or some flowering ground cover. The hotel is so beautiful that it is shame the gardens are so plain and dull- I am NOT suggesting some vulgar floral display, but to soften the landscape with flowering bushes.

Food is fabulous, staff wonderful. Spa treatments are top notch. The hotel is highly recommended, but be honest, couldn't it do with just a bit of softening inside and out.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany
2 reviews
5 of 5 stars Reviewed June 5, 2009

Stayed at Ksar Char-bagh for a week, and enjoy every minute of it ! It's a lovely, calm and very Nice Hotel. The service was great, the room's are a perfect size, and beautiful.
Must admit that it was a bit expensive,but definitively worth it!

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 27, 2009

The hotel is gorgeous, the rooms are elegant without being over the top, warm and cosy and have great facilities. I had a plunge pool which was amazing and like the hottest bath in the evening! Its pretty pricey and maybe if you can afford to go there then this won't bother you, but I did think the food was very very expensive for what you got. Not that it wasn't delicious food, it was, its just that the portions were tiny and were pretty expensive.
The staff are lovely, Hicham the director is very suave and gregarious and all the other staff work really hard, nothing is a problem. The Hamamn is amazing and there are lots of things that are surprises to what you see on the website, I acutally think the website does them an injustice. Things like the pool room and various chill out areas and the fantastic shops and gardens... Its great, but you need to spend some serious cash!

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 25, 2009

If you have not read the review of Ksar Char Bagh at mrandmrssmith.com then do, its completely accurate and written brilliantly.

As we were aware the property is set out of the medina, away from hustle and bustle of the Medina we decided to split our trip with two nights at the Ksar Char Bagh and then two nights at a Riad. After landing at Menara airport, we received a great welcome from Zac the driver, before jumping into one of their traditional London taxis which transfer guests around with a head turning experience!

Upon arrival at the imposing gated entrance, you are then faced with the most luscious gardens and the most calming of settings, we were then welcomed by the friendly and down to earth management team, Hicham (Director), Vanessa (Resident Manager) and Fabien (Food & Beverage guru). It’s easy to point out the names of the management, but real appreciation must be made to the excellent front and back of house staff. Now considering there are only a dozen or so apartments, there are apparently 60 staff working around the clock to ensure you receive the best hospitality. Not many hotels in the world can boast this ratio and you would not have a clue there are so many as they are all very discrete.

The property itself is just stunning, built with the highest attention to detail and tastefully furnished (most of which is made for Ksar Char Bagh only); it really is a unique place. As someone stated in a previous review, the gardens are amazing, one of which is completely unexpected when you consider the landscape beyond the boundary walls! It’s like your own private oasis.

Both Hicham and Fabien gave us a tour of the gardens on seperate occasions, and they are so passionate and confident in the quality of the produce grown onsite, they allowed us to taste as we went around, even picking salad items which were passed to the chef who then produced a great lunch for us. All meals we received were just beyond excellent, - the quality of the ingredients, the skill and creativity of the kitchen team ensure that you really do receive the very best culinary experience.

Being an ex hotelier myself and a stickler for detail, I can honestly say the hotel, actually it’s not a hotel, the owners have the best terminology, a “GUEST PALACE”, is truly is the best of the best, you are treated as an individual and the staff and management will do absolutely anything to ensure you stay is nothing less than superb.

Well done Ksar Char Bagh, well done.

Just one problem, make sure you book for more than two nights, .....you'll regret it when you leave!

  • Stayed January 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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paris
1 review
5 of 5 stars Reviewed January 20, 2009

We have just returned from a week at the Ksar. The hotel is magnificent and we have never experienced such incredible service before.
Architecture, suites, gardens, restaurant, Hammam, staff : it is just perfect. A paradise on earth !!

  • Liked — every detail
  • Disliked — nothing
  • Stayed December 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 4, 2009

After reading the mixed reviews on tripadvisor, we were a bit apprehensive about coming to Ksar Char-Bagh and split our time in Marrakech between a riad in the Medina and two nights at Ksar. In hindsight, I wish we had stayed longer. We had the most wonderful time there. The staff was extremely professional, and at the same time warm and friendly, and they went out of their way to make our stay as pleasant as possible. The property itself resembles a palace from the Tales of the 1001 Nights, it might be the most beautiful hotel we have ever stayed at. We were upgraded to a larger suite with its own roof terrace (including a Bedouin tent). The suite was 100 square metres large, and delightfully furnished. Just for the record, our fireplace worked perfectly. The garden of the property is also beautiful, full of herbs and palm and olive trees and flowers, and there even is a garden of "forgotten vegetables" - black carrots, for example - through which Fabien, the lovely restaurant manager - gave us an impromptu tour. We dined twice at the restaurant and ordered room service, and the food was very good (and not expensive compared to other places in Marrakech). If you are planning to go to Marrakech, do stay at Ksar Char-Bagh, you really miss something if you don't. We have had a wonderful experience and hope to be back one day.

  • Liked — the beautiful palace
  • Disliked — chairs for dinner are not that comfortable
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ksar Char-Bagh

Address: Palmeraie de Marrakech | BP 12478, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#41 Business Hotel in Marrakech
#45 Spa Hotel in Marrakech
#48 Luxury Hotel in Marrakech
#107 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ksar Char-Bagh 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Ksar Char Bagh Marrakech

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