Several luxury travel magazines led me to believe that a stay here would be well worth the high price. It wasn't. The isolated location offers no more peace and quiet than excellent high-end riads in the medina [the zan suite in the Riad Due hd been our spectacular base for most of the week]. The Ksar, beautifully designed, lacked atmosphere throughout and staff were aloof and unhelpful. The restaurant offered a predominantly European and uninteresting menu. We had cause very politely to complain about a number of minor irritations during our stay : a broken lamp on arrival, the hotel taxi which failed to collect us, rancid fruit juice served for breakfast. The reponse of management only exacerbated our sense of disappointment. The French manager (I speak as a lifelong Francophile) plainly could not have cared less. He seemed to believe that the establishmnent needed to do nothing to deserve our custom. I regret staying here. Although I have no need to economise, I felt that I had been robbed when I compared what was promised with what was delivered (sic). I advise travellers to Marrakech to avoid the soulless Palmeraie area and choose a boutique riad in the medina. You'll pay at most one third of what Ksar Char Bagh charges but you'll find calm, exquisite design, discreet but personal service and you will feel that your custom is welcome.
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- Also Known As:
- Ksar Char Bagh Marrakech