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“Very beautiful with lovely staff” 5 of 5 stars
Review of Ksar Char-Bagh

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Ksar Char-Bagh
5.0 of 5 Hotel   |   Palmeraie de Marrakech | BP 12478, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #139 of 461 Hotels in Marrakech
London, United Kingdom
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
67 helpful votes 67 helpful votes
“Very beautiful with lovely staff”
5 of 5 stars Reviewed February 27, 2009

The hotel is gorgeous, the rooms are elegant without being over the top, warm and cosy and have great facilities. I had a plunge pool which was amazing and like the hottest bath in the evening! Its pretty pricey and maybe if you can afford to go there then this won't bother you, but I did think the food was very very expensive for what you got. Not that it wasn't delicious food, it was, its just that the portions were tiny and were pretty expensive.
The staff are lovely, Hicham the director is very suave and gregarious and all the other staff work really hard, nothing is a problem. The Hamamn is amazing and there are lots of things that are surprises to what you see on the website, I acutally think the website does them an injustice. Things like the pool room and various chill out areas and the fantastic shops and gardens... Its great, but you need to spend some serious cash!

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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95 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 25, 2009

If you have not read the review of Ksar Char Bagh at mrandmrssmith.com then do, its completely accurate and written brilliantly.

As we were aware the property is set out of the medina, away from hustle and bustle of the Medina we decided to split our trip with two nights at the Ksar Char Bagh and then two nights at a Riad. After landing at Menara airport, we received a great welcome from Zac the driver, before jumping into one of their traditional London taxis which transfer guests around with a head turning experience!

Upon arrival at the imposing gated entrance, you are then faced with the most luscious gardens and the most calming of settings, we were then welcomed by the friendly and down to earth management team, Hicham (Director), Vanessa (Resident Manager) and Fabien (Food & Beverage guru). It’s easy to point out the names of the management, but real appreciation must be made to the excellent front and back of house staff. Now considering there are only a dozen or so apartments, there are apparently 60 staff working around the clock to ensure you receive the best hospitality. Not many hotels in the world can boast this ratio and you would not have a clue there are so many as they are all very discrete.

The property itself is just stunning, built with the highest attention to detail and tastefully furnished (most of which is made for Ksar Char Bagh only); it really is a unique place. As someone stated in a previous review, the gardens are amazing, one of which is completely unexpected when you consider the landscape beyond the boundary walls! It’s like your own private oasis.

Both Hicham and Fabien gave us a tour of the gardens on seperate occasions, and they are so passionate and confident in the quality of the produce grown onsite, they allowed us to taste as we went around, even picking salad items which were passed to the chef who then produced a great lunch for us. All meals we received were just beyond excellent, - the quality of the ingredients, the skill and creativity of the kitchen team ensure that you really do receive the very best culinary experience.

Being an ex hotelier myself and a stickler for detail, I can honestly say the hotel, actually it’s not a hotel, the owners have the best terminology, a “GUEST PALACE”, is truly is the best of the best, you are treated as an individual and the staff and management will do absolutely anything to ensure you stay is nothing less than superb.

Well done Ksar Char Bagh, well done.

Just one problem, make sure you book for more than two nights, .....you'll regret it when you leave!

  • Stayed January 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
1 review
5 of 5 stars Reviewed January 20, 2009

We have just returned from a week at the Ksar. The hotel is magnificent and we have never experienced such incredible service before.
Architecture, suites, gardens, restaurant, Hammam, staff : it is just perfect. A paradise on earth !!

  • Liked — every detail
  • Disliked — nothing
  • Stayed December 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 4, 2009

After reading the mixed reviews on tripadvisor, we were a bit apprehensive about coming to Ksar Char-Bagh and split our time in Marrakech between a riad in the Medina and two nights at Ksar. In hindsight, I wish we had stayed longer. We had the most wonderful time there. The staff was extremely professional, and at the same time warm and friendly, and they went out of their way to make our stay as pleasant as possible. The property itself resembles a palace from the Tales of the 1001 Nights, it might be the most beautiful hotel we have ever stayed at. We were upgraded to a larger suite with its own roof terrace (including a Bedouin tent). The suite was 100 square metres large, and delightfully furnished. Just for the record, our fireplace worked perfectly. The garden of the property is also beautiful, full of herbs and palm and olive trees and flowers, and there even is a garden of "forgotten vegetables" - black carrots, for example - through which Fabien, the lovely restaurant manager - gave us an impromptu tour. We dined twice at the restaurant and ordered room service, and the food was very good (and not expensive compared to other places in Marrakech). If you are planning to go to Marrakech, do stay at Ksar Char-Bagh, you really miss something if you don't. We have had a wonderful experience and hope to be back one day.

  • Liked — the beautiful palace
  • Disliked — chairs for dinner are not that comfortable
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk uk
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2007

WELL, if we had paid any attention to the depressing reviews of this unique property, and not gone, we would have missed the experience of a lifetime.
We have just spent 17 days staying at Ksar Char Bagh, and adored every minute of it !
Nothing was too much trouble, and the new General Manager, Frederick, was like a whirlwind of excellence, in an already superbly run establishment.
Great Resident Manager-Antoine, a real PRO, and was on the ball all the time.
Extremely friendly staff, nothing was ever too much trouble, and we had the most glorious of meals, by a very talented French chef, and his clever brigade of staff.
The French owner is elegance personified, and this Palace, which is very Morroccan, in both style, furnishings, and ambience, is truly perfection!
To show how good they were, we jokingly said one day--we would love a SUNDAY ROAST ! That evening, roast beef, and all the trimmings duly appeared.
Our suite was bigger than our house in the UK !!!
Great to be able to utilise a London registered burgundy cab, and to have a chauffeur, on request!
Beautiful pool, masseurs, English daily papers, etc , etc---too much to praise !!
Can only think those that complain, might possibly have been better off in Benidorm, and all inclusive !!!!
Going back to this piece of paradise in November, to get my Christmas shopping !!
Marrakech is literally only 20 minutes away, and it looks like Ksar Char Bagh, has won our hearts for the future!!
Finally , thank you Bernado, superb Restaurant Manager, and all the glorious staff.Not forgetting beautiful Miriam, in charge of reception.
Ksar Char Bagh, was like having ones own private villa, oodles of staff, but discreetly in the background.
Do not be put off by the moaners, this establishment is perfection!

Stayed June 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 22, 2007

an extremely depressing experience. An arrogant manager leading a depressed team of waiters,nobody smiling. A bedroom lacking soft furnishings and pictures. Very depressing patios with no plants and grass turning to dust. The gardens are also unsuccessful lacking colour and a general feel that the desert is taking over. Food mediocre served in a flamboyant over the top fashion. Oh dear this place really misses the mark.

  • Liked — bathroom
  • Disliked — ehoey souless room
  • Stayed April 2007, traveled with family
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Maximin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2007

Our stay at the Ksar Charbagh was just delightful. Being outside the city of Marrakech was a dream as this place offers beautiful gardens and an amazing pool. The staff was very welcoming and helpfull. Our eye was always cought by amazing details, luxury is everywhere but never over the limits.

Stayed February 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ksar Char-Bagh

Address: Palmeraie de Marrakech | BP 12478, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#49 Spa Hotel in Marrakech
#54 Luxury Hotel in Marrakech
#115 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ksar Char-Bagh 5*
Reservation Options:
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Also Known As:
Ksar Char Bagh Marrakech

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