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“Hammam Heaven” 5 of 5 stars
Review of Ksar Char-Bagh

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Ksar Char-Bagh
5.0 of 5 Hotel   |   Palmeraie de Marrakech | BP 12478, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #138 of 461 Hotels in Marrakech
Kirkcaldy, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Hammam Heaven”
5 of 5 stars Reviewed February 25, 2013

My friend and I visited this hotel just to receive a hammam treatment as the spa was mentioned in Lonely Planet. It turned out that the place was closed to guests as it was undergoing refurbishment. This made it an even more magical experience for us! It was like having our own exclusive palace for the day! (The owner and his family were the only other people there!)
We had booked from our Riad in the medina and when we turned up we were met at the door and given a tour of the hotel, including the suites and gardens before going down to get our treatments. It was idyllic!!
The spa was AMAZING!!! You seem to go down into the depths of the hotel on a spiral stone staircase into a room draped in deep burgandy cloth from the ceiling and down the wall and muted light reflecting from a chandalier in the middle of the room. We got changed into our robes and were led into the hammam, a huge dark marble walled room with a domed ceiling and boiling water bubbling behind the walls pumping steam out into the room. We then were rubbed in our green soapy exfoliating scrub and left to relax and bake for about 15 minutes before being buffed and scrubbed. We then were led to our separate rooms with different therapists and got the most relaxing massage with a perfect amount of pressure! Afterwards we were far too relaxed to head back to the medina...so we had lunch out in the garden under a shady awning. As there were no guests, the hotel didn't have what was on the menu, but they made us up the most amzazing vegetable salad with fresh veggies from the garden. After tea, some juice and lots of chat we eventually decided we had to go back. The hotel called our taxi and we returned to the hectic chaos of the medina.
Absolute bliss! I would love to return to this hotel to stay and would highly recommend it to anyone, the rooms looked palatial and the service was out of this world.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Service
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95 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 31, 2013

Not sure what to make of this hotel. Some things are exceptional, others ordinary. On the whole is is unusual and special enough to make it a rewarding experience.

Architecturally, it is stunning. It is built like a Moroccan castle on the outside, a palace inside. The internal court with its long pool, pillars and carving, is reminiscent of the beauty of the Alhambra, which is also recalled in the bannisters of running water. Each time I took the beautiful staircase and wound my way back to our room, through the scented corridors and halls, I was struck by the superb and atmospheric blend of minimalist modern and traditional Maghribi design.

As some reviews have said, the lighting is a bit low sometimes, though this adds to the charm in some public spaces and creates some dramatic effects. The lighting in our bathroom was remarkably dim however. The electricity in the room did give out altogether on one occasion.

We were two adults and two kids (4 and 7) in a very spacious suite with its own roof terrace - terrific, with pillows and a tent overlooking the palmeraie. This is actually much scrappier than it sounds, but at sunset, or at night with the stars overhead and the Atlas looming in the distance, it's pretty spectacular. We camped out there with our boys on two nights of our stay. Or rather we went to sleep there under duvets and then decamped downstairs. At New Year it is very cold at night in Marrakech.

Some of the suites have their own pools. The one next door to us had their pool on the roof - fun. The main pool is large and flanked by palm trees. It was not heated enough to swim, though the staff continually assured us that it was going to be hot enough tomorrow...

The spa is underneath the hotel, with good massage and a great hammam, though they can be a bit disorganised. There is a unique outdoor spa in a ruined building which would be amazing in the summer.

Service is uneven and not in the same league as the really top Marrakesh hotels like the Mamounia or Royal Mansour, for instance. But the staff is friendly and eager to help.

Make sure you order your breakfast as early as possible, especially the Moroccan breakfast, which takes a long time to make but is delicious when it arrives. Apart from some decent room service, we ate out for all other meals so can't comment further on the food.

This hotel is isolated and really is a long way from the action of the old city. You have to take a cab into town to do anything. Still our kids weren't bored. We spent a lot of time in the old town and on excursions, but in the hotel they enjoyed the hammam, exploring the grounds, the rose walk and the herb garden, chatting to the resident hawk and taking a camel ride through the building site of the palmeraie.

I liked the Ksar Char Bagh and would recommend a short stay, especially for romantics.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2012

We loved the simple, modern architecture and styling of KCB (some reviews say souless and bare, we thought minimalist and clean). Particular highlights were our private roof terrace to look over the desert region for sunset and sunrise, our bathroom with deep sunken marble bath, double sinks.... sigh! The pool is every bit as stunning as the photographs show and the hammam is an enormous underground dark red marble cavern.

We found the service attentive and discreet. It is not a "click your fingers" type place because, frankly, it is large and the staff don't hover in view the whole time which, for me, I like. I wanted to feel like I was there on my own in a private palace! Having said that, whenever I did try to lift a finger (moving my sunlounger into the sun) staff came running from, apparently, nowhere.

This was our first two nights in Morocco before heading to a riad in the medina for two nights then three nights on the coast. We wouldn't recommend staying there if you want to "do" the Medina - as other reviewers have said, better to go and stay in a Riad for that, but it does offer the space that you cannot find in even the most ritzy and boutique riad in the Medina.

The food was very good but the menu stayed the same for both nights we were there - if we had stayed for another night we would have ventured into the city for some variety - for that reason, two nights was enough. The breakfasts and lunch were varied and fresh/exciting.

Finally, it is expensive but for such a stunning building you can see why. Note of caution, extras mount up VERY quickly with eating lunch dinner and any treats in the spa....

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2012

this is a unbelievable hotel. great service, great rooms, great food, great everything!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milano
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 2, 2012

We spent just one night at the Ksar Char-Bagh but we can say that it is undoubtedly one of the best we experienced ever!

As soon as we entered the gate, we experienced such a level of exclusivity, attention and care for details that, despite our high expectations, we remained definetely astonished and fascinated of everything: from outside the gate, you cannot imagine such a paradise. The internal patio, the whole building and the calm you can experience are fantastic, terrific.

The room was really spacious with a fantastic private garden under the palms with an incredible view on the sunset over the Palmeraia. The bathroom is so big and full of details that forces you to indulge in a fantastic bath and to relax afterwards in front of the fireplace.

The level of service was obsolutely at the level we expected.

We experienced the restaurant (the food is good but probably could be improved a bit, flavours are a bit too mixed and overcomplicated) all by ourselves, nobody around, with great care for us by the staff.

A fantastic hotel, the place to be even if you don't need to move into Marrakech itself. An experience to remember!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
1 review
5 of 5 stars Reviewed July 5, 2010

the ksar char bagh is an amazing place: from the beautiful bedroom to the relaxant spa, everything was done to highlight our stay over there. The peace surrounding the place was delightful for us and at only four hours from London!! Will come back some day for sure.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, England
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed December 13, 2009

Several luxury travel magazines led me to believe that a stay here would be well worth the high price. It wasn't. The isolated location offers no more peace and quiet than excellent high-end riads in the medina [the zan suite in the Riad Due hd been our spectacular base for most of the week]. The Ksar, beautifully designed, lacked atmosphere throughout and staff were aloof and unhelpful. The restaurant offered a predominantly European and uninteresting menu. We had cause very politely to complain about a number of minor irritations during our stay : a broken lamp on arrival, the hotel taxi which failed to collect us, rancid fruit juice served for breakfast. The reponse of management only exacerbated our sense of disappointment. The French manager (I speak as a lifelong Francophile) plainly could not have cared less. He seemed to believe that the establishmnent needed to do nothing to deserve our custom. I regret staying here. Although I have no need to economise, I felt that I had been robbed when I compared what was promised with what was delivered (sic). I advise travellers to Marrakech to avoid the soulless Palmeraie area and choose a boutique riad in the medina. You'll pay at most one third of what Ksar Char Bagh charges but you'll find calm, exquisite design, discreet but personal service and you will feel that your custom is welcome.

  • Stayed November 2009
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ksar Char-Bagh

Address: Palmeraie de Marrakech | BP 12478, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#48 Spa Hotel in Marrakech
#54 Luxury Hotel in Marrakech
#115 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ksar Char-Bagh 5*
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Also Known As:
Ksar Char Bagh Marrakech

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