We stayed at this hotel for 6 days and were very happy throughout our stay.
Everyone at the hotel, i e.
- cleaning staff
- Staff in the restaurant
- Staff at the pool
- reception staff
basically everyone made sure that our stay was a pleasant one. Any problems were sorted out in a very efficient manner.
On a personal note, I would like to relate an incident, which proves that the staff are very considerate when faced with a situation. The incident is:-
"During our stay, I managed to upset my wife on a small matter. In order to make amends, I asked the reception staff (about 8.00 pm), if they could get some flowers for my wife and place them in the room. At that point as were going out for dinner. So, the reception staff had about 2 hours to sort out my issue.
When we returned to our room, the bed was decorated with flowers in the shapes of animals and hearts. My wife was very pleased with this intricate decoration. We took some pictures.
This shows that the staff made sure that they were able to look after their guests in a personal manner."
The cleaning staff were excellent and also very helpful.
I would certainly recommend this hotel. Personal care is excellent. It is like a family atmosphere.
Best wishes to all staff,
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech