I stayed here a week ago when we arrived we were shown to our room which was overlooking a dump across the road with no actual sit down balcony didn't like it one bit, the bathroom wasn't very clean either. We asked for our room to be changed which was luckily done immediately, the new room was a lot nicer overlooking the pool with a nice balcony.
The decor is a bit dated and tired however the Moroccan tiles are very nice. The food was ok not great the best meal was breakfast with the pancakes and omelettes. The food was cold/lukewarm on some nights, Morocco in general seems quite keen on potatoes that's all you get with your meals although their Tagine is very nice there's only so much of that you can eat. The rice at the hotel at dinner is in the cold section with the salads not really sure who eats cold rice.
We were half board and drinks were only included at Breakfast if you had any other meal you had to purchase the drinks which to me is a rip off!.
The customer service was good we had no problems with a language barrier as all of the reception staff spoke good English, we booked our trips at reception and one of the staff members gave us a map and pin pointed points of interest which was very helpful. We went on the Orika Valley trip be aware that this does not include lunch and if you want to see the waterfall you have to pay a guide (20 Dirhams depending on the size of your group) to take you up there.
The location of the hotel is very convenient the number 1 bus goes to the Medina for 4 Dirhams it's 10 mins away, we got a taxi back from the Medina as we were unsure about which bus stop to use to return to the hotel.
I thought that the Hamman and 45 min massage that we got was a rip off. We booked our treatments for a certain time one day in advance, when we got there the next day at the time that we booked we were told that it was 1 hour ago we looked in the appointment book and someone had moved our time slot without telling us. The guy looked flustered at first and then said it was ok and gave us a very rushed 15 minute Hamman this was meant to be 30 mins. The massage was merely rubbing your body as opposed to a proper massage again this was not 45 mins our total time for this was meant to be 1hr 15 mins we went at 4pm and left at 5pm that is far from 1hr 15 mins people should get what they have paid for. I was very disappointed about this as I was looking forward to it and it was a let down even though it was relaxing.
I'd definitely recommend visiting Marrakech however, beware of the points above if you wish to stay at this hotel.
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech