What can I saw about Diwane Hotel? Well first impression was that of disappointment. I thought I should have spent a bit more and gotten something better. The hotel still uses a key for the door. I mean a key that you would use at your home. Then the lock didn't even worked correctly; I wasn't even sure if my door was secured when I left.
The hotel has the feel of an apartment, not a hotel room. It's kind of oldish looking, and there was a grey hair on my bed, which means that they probably didn't even changed the bed sheet from the previous guest. Yuck.
The view from my hotel room was that of an abandoned empty house lot with lots of trash in it. The neighborhood was decent, some high end restaurants close by. It is located in what is an upper class area in Marrakech. Well according to their standards.
There is no iron in the room, but you can borrow one from the reception desk. Speaking of reception, I didn't find them to be incredibly nice. One of the female ones get very frustrated when I asked for the telephone number for an airline. Then she gives me the number of someone's home!!
It seems everyone at the hotel (and everyone in Marrakech) is trying to take your money. They all inflate their prices. The hotel staff are making deals with the tour guides and taxi drivers to split your money. I went to one guy at the reception desk to inquire about a tour to the Atlas Mountains. He immediately go on the phone and told me $700 dirhams. Then I beat down the price to $600. I told him I want an English guide. What he got me was a taxi driver who spoke just a few words of English and didn't even get out of the car to show me anywhere. Then he asked me for money for gas. I only had $200 dirham bills, so I gave him a 200. He gave me back no change. After our "tour" I gave him the remaining $400, to which he replied, "more dirham." 200 + 400 =600, but he didn't want to consider the 200 I gave him for gas. Everyone is just after your money at the hotel and everywhere there. It's sad.
Wifi at the hotel is only in the lobby. What is so difficult to install some routers on the upper floors to get wifi connection? I don't get it.
While in the lobby one day, about 4 guys checked in with lots of luggages. I noticed the luggages stacked on a rolling cart. One of the men who usually rushes to the guests as they're checking in/out to help with their luggage in hopes of a tip, flatly told the guys that they have to take their luggages off the cart and take them up themselves. No customer service etiquette whatsoever. Maybe the guys didn't want to tip as much as he wanted, I don't know.
I would say if you aren't going to be too reliant on the staff for any service then it's an OK hotel to stay at because it's cheaper that the other hotels in the area. But if you're not familiar with the area and going to be at their mercy, then choose another hotel.
- Also Known As:
- Diwane Hotel Marrakech
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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