The hotel is in a nice location, not too far from a lot of the shops and a nice walk down to the souks in the evening. The entire hotel is very clean. We had booked it on an offer which included half board and the food at the hotel is pretty much second to none. Tagine is all you find when you go out for lunch or dinner, and the hotels version was easily the best we had all week. Breakfast and dinner are buffet. Breakfast includes an endless amount of food and drink, including crepes and omelettes made fresh in front of you however you like. Dinner always included different versions of the same type of food; cous cous, chicken, fish, mixed vegetables, potatoes etc.
The rooms are spacious with a clean bathroom and include a TV, fridge and a safe (which costs about 10 dirams a day if I remember correctly). Nice outdoor area to relax by the pool or eat your lunch as well as a spacious reception area in case the weather isn't so great.
The main issues with the hotel included the WiFi, which wasn't working for the first day or two when we got there, something we needed. They did however get an engineer in the next day to fix it. It did still cut off quite a lot throughout and didn't reach our room on the 4th floor so we had to go to reception every time we wanted to use it, which wasn't ideal. There are a lot of open WiFi networks nearby in cafe's you can go to in case you're desperate.
Also, whilst the manager is very nice and helpful, some of the other staff are not so great, some of whom are unable to understand English very well. On arrival we were informed we had a tax to pay that wasn't covered in our online booking which we didn't mind paying, but we asked them to confirm if we had paid online as we thought we had. We were informed we would be reimbursed if they were wrong. Later into the trip we were informed that we had in fact already paid but they refused to return the money in cash and only gave us credit, which we didn't really need as we already had half board.
Overall, a clean hotel with good food and a helpful manager however I would probably try staying elsewhere if I was to return.
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech