The hotel was not too far from Marrakech airport but airport cab (big ones) asked for MAD 200. Was greeted by a porter, who helped with our luggages without asking for tips. Had to show passports and fill in a form upon check in. Receptionist speak just about okay English with very heavy Moroccan accent but was very polite and willing to help. Currency exchange service was available and the rate was good. The hotel used keys, the old-fashioned way. There was only one very slow lift at the corner of the lobby. Corridors were extremely dark (and thus felt unsafe). Locks on doors were not entirely functional as often you have to fiddle you way round before the door could be unlocked...but the good thing was that there was free wifi in the hotel lobby!
The room was very spacious with huge wardrobe with lots of storage space. Hangers were provided. There was a minibar in the hotel. Bed was huge and comfortable. Each room had a small balcony with a table and chairs. Also there was a air cond and a heater. The toilet was large as well, but not very clean especially the bath tub. Stains were quite visible. Shower gels, shampoo, soaps (that had a very strong smell) and a hair dryer was provided. Funny thing was the bins did not come with bin liners.
The hotel was just off the main road and was 30 mins walk away from the medina, but to save time, calling a cab would be around 30-40MAD. If you want something local, a supermarket is just 5 mins down the road.
And now the disastrous part, the breakfast buffet. The restaurant was spacious, and there was a bench serving cold food and another serving hot food. Cold food available: croissants, pain au chocolat, butter cake, cookies, luncheon meat, bitter cheese, salad (lettuce, cucumber, tomato slices etc), yogurt, corn flakes, milk, homemade butter sitting within ice cubes, jam spread, marmalade, bread and bread rolls. Honestly, the pastries were the worst that I have ever eaten and the cheese was extremely bitter. The homemade butter was worth a try though. Hot food available: cook-on-the-spot omelette (with choice of onion, capsicum, cheese), hard boiled eggs, indian sort of fried bread taken with honey. The omelette was tasteless and was way too oily. Pepper did not taste fresh as well. Cheese was utterly bitter. Drinks available: orange juice, apple juice, hot chocolate, coffee, tea, mint tea.
All in all, you get what you pay for. I wouldn't recommend this hotel much, especially to female travellers.
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech