My wife and I booked a two week half board holiday at this hotel based on a thorough trawl through other visitors reviews and all I can say is, they must have been staying somewhere else!
Whilst I agree with some of the points made,for example :- the rooms are clean and the staff are friendly, there are a lot of things which seem to have been left out.
Our main bone of contention was with the beds, on our first night we were given a room with twin beds which were just pushed together and were so hard we did not sleep at all well.
We asked for a change of room the next morning which, to the hotels credit was given straight away without argument. ( the question is why were we not given this on arrival? the hotel was clearly not full)
The new room was brighter and had a larger balcony, all seemed well until that night, when we were again unable to sleep properly due to the hardness of the matress and the single pillow we each had.
By the next morning we were exhausted through lack of sleep which was not helped by the constant drilling coming from the building site opposite our balcony.
I made enquiries with other guests who stated that they too were finding it hard to sleep on the beds,one lady told me that she had resorted to drinking a bottle of wine to get off to sleep and also to spending a fair amount of time by the pool to catch up on her sleep because she found the foam matresses on the loungers more comfortable than her bed!!
I have since revisited old reviews and can only find the odd reference to the matresses being a bit "firm", am I missing something??
The food was on the whole very good, I have been to Egypt a few times and think that the Diwane food is above average for North Africa.
Expect to pay triple the price for beer, water and wine in the hotel, better by far to buy from the nearby supermarket.
A small beer in the hotel cost around 25 Dirhams,the same bottle is 9 in the shops
they will charge 125 Dirhams for a below average red wine which you can get for around 40 and water is sold for around 20 Dirhams for 2 litres and will cost you 8 maximum a few yards from the hotel.
The gym equipment is old and half of it does not work, to the point were I would say avoid it in case you get injured.
A stay in Marrakesh is interesting to say the least but I think about 5 days would be long enough here.
There is a tourist sightseeing bus which stops almost outside the hotel, use this to get your bearings in and around the city, it is not expensive and out of season they reduce the advertised prices.
When booking a hotel take off at least one star from the rating to reflect European levels!
A visit to the "Place Jemaa El Fna" is a must, don't be afraid to take a walk around all the shops in the covered alleyways, they are perfectly safe and really colourful.
You will be approached by locals wanting to show you the best shops, be polite but refuse their help as they will just take you to shops who pay them to do this, walking around on your own is far more enjoyable.
Never pay more than half of the first price asked when haggling and be prepared to walk away ( it is surprising how low the price will become as you try to leave the shop, if you are the shy and retiring type this might not be the place for you !)
In general the Moroccan people are really pleasant and friendly and do not hassle tourists as much as other similar countries, however they are very aware of European prices and this is represented in what they try to get you to pay for their goods.
Having said this I must return to the hotel itself.
It is in a good location, clean, nice staff and reasonable food, but I simply can't get by how uncomfortable the beds are.
I was recovering from a back injury and found it getting steadily worse as the days went by, my wife also began to suffer with aches and pains and we were both getting more and more desperate to get some sleep.
After 5 days of this we decided to cut our stay short and had to pay £500 extra to change our Sleazyjet flights and return home.
I can honestly say that I have no regrets in coming home to the U.K, I have travelled extensively in undeveloped countries over the years and have slept on the ground and been more comfortable.
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech