We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect Choice” 5 of 5 stars
Review of Riad Hikaya

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
You added Riad Hikaya to your Saves list
Riad Hikaya
4.0 of 5 Boutique Hotel   |   252 Rue Sidi Mansour | Kasbah, Medina, Marrakech, Morocco   |  
Hotel website
Hotel amenities
Special Offer
Stay 3 nights or more....
Ranked #19 of 477 Hotels in Marrakech
Santa Barbara, California
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect Choice”
5 of 5 stars Reviewed July 26, 2014

You can go mad trying to find the perfect Riad among the thousands available in Marrakech. Honestly, if this is within your price range, don't torture yourself and just book it. Everything the reviews say about how beautifully restored the Riad was done under John's loving and creative eye is true. Everything about the hospitality is true. There are other options for this same price, but what I really liked was how truly Moroccan it felt rather than the new minimalist feel. We came to Morocco to feel like we were in Morocco. We were traveling with three teenagers and they all loved it. Be sure to eat at Cafe Clock across the street, too! One note: the price is quoted in British pounds, not Euros. Might be obvious for some folks, but being American booking several places in Euros and Moroccan Dharma's and converting to USD, I missed this.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

101 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 19, 2014

I had an amazing experience at Riad Hikaya! Within an hour of booking the riad, I received an email from Jane (the riad proprietor) who introduced herself and offered her assistance in arranging any activities I wished to pursue during my 6-night stay. After several email exchanges, a loose itinerary was drawn up and I was ready to explore Marrakech. Jane and John (Jane’s husband) arranged for my pick-up at the airport to take me to the riad. Upon my arrival, I met John and his amazing staff. I was greeted with mint tea and some delightful Moroccan snacks. John and I discussed the history of the riad, both our backgrounds and what brought me to Marrakech. He really made me feel comfortable. I was introduced to Loubna, his assistant, who then gave me a tour of the riad. The riad is just beautiful and it was great to see that John and Jane focused on capturing the vibe of Morocco and encapsulating it this little oasis. I was led to my room where my belongings had already been placed. Again, the room was beautiful and included an air conditioning unit that worked very well during my stay. After I settled in, I met with John again and he provided me with a map of the city and gave me a lot of helpful information about what to see and how to best explore Marrakech.

The riad itself is just south of the Jemaa el Fna Square, about a 15-minute walk. I walked the route each day to explore the souk and museums and the medina itself. The free breakfast was more than plentiful. And it was a great way to start the day before heading out to explore the city. Dinners were also amazing! The chicken tagine and chicken couscous were outstanding! Meals were served on the beautiful terrace. Jane suggested I do the cookery class offered by another local riad. I am so glad I did. It was a great class and I now feel comfortable cooking in a tagine. I also took advantage of the hamman on the property. The massage and the hammam treatment were just amazing. I felt rejuvenated! The ambience of the riad lent to an overall amazing experience, which also included the nightly burning of incense throughout the riad and the turndown service with rose petals. Again, just amazing! I am so happy to have stayed at Riad Hikaya! John, Jane, Loubna and the rest of the staff were just amazing. I was so well-cared for. I can’t imagine staying anywhere else after having spent time here.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2014

As you can see from the photos, Riad Hikaya looks amazing, thanks to John's (the owner) attention to detail. He has spent an incredible amount of time perfecting every part of the Riad and it has really paid off - it all feels very authentically Moroccan and luxurious.

The Riad is in Kasbah, which is about 1 mile from the main square and the Souks. Kasbah is within the city walls and is an ideal place to stay because there's quite a bit to do in the local area and good cafes and restaurants are very nearby.

I think we had the smallest room in the Riad, but it was still plenty big enough. The bed was very comfortable and the separate tumbler shower room was great. There were all of the facilities that you would expect.

So I would definitely recommend to friends and family and if I come back I will stay here again for sure.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 15, 2014

We were looking for a short break outside of our usual "eurozone" destinations which we could travel to easily with no fuss and get straight into the serious business of enjoying our adventure.
Way before arriving at Riad Hikaya, our needs were already being met by our hosts John and Jane.
Rooms were selected, transfers arranged and excursions were all organised.

The real surprise of Marrakech is what lies behind the old wooden doors of the hot and dusty streets. This is exactly what lies in store at Riad Hikaya. From inside the historic and brilliantly central position of the Kasbah, you walk through a fairly anonymous door and find yourself in another world of Moroccan luxury. There's a fine line between Disneyfication and something really authentic. Riad Hikaya is without doubt the latter. To try to describe the attention to detail in the stunningly beautiful decor would need more words than I have available here!

Big enough not to be lacking in amenities but small enough to feel exotically intimate, our every need was met by John and his staff. John is always on hand to give advice, tips and directions which especially when you are on a short break are invaluable. Taxis, restaurants and trips, some of which just aren't in the guide books can all be booked.
Amazingly all this comes at a price on a par with the average chain hotel!
Go and see for yourself, you won't be disappointed.

Room Tip: You really can't go wrong.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 12, 2014

I had no idea what to expect and we could not have been more pleasantly greeted. The Riad is perfectly placed for walking to the Soukh but also far enough away to be an Oasis of tranquility. It's amazing how safe and comfortable you can feel from the moment you step through the unassuming front door.
John the owner is very accommodating and his staff are fabulous. John can arrange and help you chose the right restaurant and the right tours for you to get the most out of your stay a truly personal service.
There is always someone on hand to open the door and give you a smile - from breakfast to the turning down of the bed with petals prettily placed the whole experience is superb and makes you feel very privileged.
As to the great pictures on the website, my room by the pool was even better in real life. The Riad has been lovingly restored and is very comfortable. Nothing is too much trouble and certainly makes a nice change from the homogenous hotel chain with their plastic key cards and identical carpeting!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 9, 2014

As we arrived at Riad Hikaya after a long days travelling I immediately felt at ease. It can be overwhelming arriving in a new country and different culture but John and staff did a great job of making us feel welcome.

Never anywhere I have travelled before have I received such a personalised welcome. We were greeted with a traditional mint tea and miniature (and delicious!) pastries. John took the time to tell us both about the riad itself and marrakech. We were given a map and all our needs and questions were addressed  not only then but throughout our stay. It made a world of difference to our trip to be assisted by an English speaking riad owner who knows the city and the language. From taxis, reservations, bookings, recommendations,  even sourcing local items - nothing was too much trouble. I had been emailing John's wife Jane for weeks before arrival and every question I had was answered quickly and fully.

On that note, Jane contacted us prior to our arrival suggesting we could pick and have our dinner there on the first evening.  That was a good choice as we didn't fancy venturing out so soon after travelling. It was also worthwhile arranging the airport transfer in advance through the riad as I would not have fancied my chances trying to get myself a taxi there right off the plane! That was worth the expense - one less worry.

It pains me to say it as I love the riad and my experience there, but we were left a bit disappointed by our dinner (you have to order dinner before 11am as they go out and buy the ingredients fresh). It was our first meal in Marrakech, having read all about the amazing food for months before we arrived. I skipped starter but my partner had the Harira soup which is a traditional dish but it was lacking in flavour (that could just be how it was meant to be - we didn't try this elsewhere). It could have been helped by seasoning but we had no salt or pepper on the table.  We were eating on the (gorgeous) roof terrace but it's a long way up and down for the staff so they aren't always around to ask for what you need. The mains were better - I had the seafood pastilla which was lovely and my partner had the chicken tagine which was also nice, but nothing spectacular...we had better elsewhere throughout our trip. I had been excited for dessert all day. I'm a healthy eater so first night of holiday was a treat. Moroccan celebration mocha cake was my dish of choice. My face fell when it arrived. It was a donut shaped sponge cake (dry), a little drizzle of sauce and a few nuts. Quite honestly I couldn't even taste chocolate never mind coffee. Waste of calories I'm afraid! My partners orange treacle tart was much the same - lacking in size and flavour. The bottle of rosé was lovely and quite reasonably priced (not good value by the glass). Only one beer available and not cheap but this problem is Marrakech wide. All in all, if we had gotten this meal back home and paid what we did, we wouldn't have been impressed.

Breakfast is a different matter. It is included in your room rate. Served on the amazing roof terrace in the sunshine amongst the fruit trees....heaven! A peaceful start to the day. Fresh orange juice, tea or coffee, fruit salad and a generous selection of pastries etc. Omelette if you wish. It was perfect. Generally starts from 8.30 but days when we needed it earlier due to excursions etc it was no issue at all. Leave yourself enough time as everything is very laid back so service can be slow. This isn't a criticism in any way it is just worth keeping in mind! One morning we moved a chair to a different part of the table due to the sun and every day after that it was laid that way which made me smile.

The room was lovely. Air conditioned. Comfy bed. On the first night there was a bowl of fruit, mineral water (which was great having no currency yet and not wanting to brave the streets at night for this!) and fresh flowers. A nice touch would be for these to be replaced daily for all it would cost. Each night there is a turndown service and petals are left on your bed which is sweet. In terms of cleanliness, which is of the upmost importance to me - the place was spotless. Never had a cleaner hotel room.

Noise really travels within the riad which wasn't generally a problem as it's a very quiet place. However, one evening we were trying to have an early night as we going on an excursion the following morning. At around 11.30pm other guests returned and began a very loud chat downstairs in a communal area in the middle of the rooms to the extent that it woke us both up. This was allowed to continue for almost an hour. This is something that with a bit of thought could have been easily managed by staff as there were other more appropriate places for them to chat to avoid the disturbance.

One of the many reasons we picked this riad out of the hundreds available was the pool and hot tub. The pool is small and is located inside the middle of the riad so it is fairly public. Was a bit shy about using it at first but there aren't many rooms/people so it wasn't too bad. As for the rooftub hot tub, it was just too hot to use during the day. Staff did try to put cold water into it for us but it didn't really work. We weren't able to use it at night due to noise. It is away in the corner of the rooftop and is nice and private so perfect if it's cool enough for you to use it!

There is also wifi which is a huge advantage. Can do research, check out reviews and screenshot Google maps. This really was a necessity. There was a problem with the tv and Internet when we arrived but John had it rectified really quickly which surprised me in a country like Morocco.

The riad itself is amazing. The attention to detail is unreal and I have to commend the thought and hard work which has clearly gone into the decor. Incense burns and tea lights line the stairs and pool area. It felt magical when stepping through the door for the first time. It was everything I imagined it would be and so much more. It wasn't one of those places where the pictures online have misrepresented the reality! I loved the shaded seating on the roof and there are nice loungers for you sun worshipers out there!

Location was perfect for us. Close enough to the action (within the city walls and 15 min walk to square) but far enough away for peace and to experience of a real Marrakech neighbourhood.

We had a fabulous time in Marrakech and much of it was down to choosing this hidden gem of a riad. The staff are pleasant and accommodating. City breaks can be manic, and Marrakech certainly is, but Riad Hikaya was a haven providing a serene escape from the world outside. I would not hesitate in recommending Riad Hikaya to anyone I knew travelling to Marrakech and I would certainly return here in a heartbeat. A few very minor changes and it would have been 5 stars from me. The service was second to none and that is what matters most.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed June 20, 2014

Just spent four days at the Riad, and experienced a truly amazing holiday!
John the owner was most helpful and attentive for all our needs, his knowledge of the local area is second to none, he provided a map and even we didn't get lost using it (Which was a surprise) The Riad is superbly decorated and absolutely nothing is to much trouble for the staff, its very traditional attention to detail is simply wonderful. The whole experience was so laid back, and we captured a side of Morocco we never thought possible.

If you are looking for a place to stay this is certainly the best, great location to see the soux, the square,the tombs and the palace, which are all within walking distance.

As an extra special treat you must have a spa treatment in the Riad Hikaya, i had a massage and Hammam treatment, and was one of the best and most relaxing spa treatments I've ever experienced... I recommend this whilst staying at the Riad.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Riad Hikaya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Hikaya

Address: 252 Rue Sidi Mansour | Kasbah, Medina, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #19 of 477 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad Hikaya 4*
Number of rooms: 7
Official Description (provided by the hotel):
Riad Hikaya is a luxury boutique hotel located in the royal quarter of the medina, called the 'Kasbah', and only an easy walk from the main square, Jemaa al Fnaa, and the city's other famous landmarks. It took three years of meticulous restoration by local craftsmen and artisans, employing both age old techniques and materials, to transform the riad into what it is today. The two roof terraces, planted with orange, lemon, grapefruit and pomegranate trees, offer superb, open views onto the snow capped Atlas mountains. Guests are welcome to eat in our 'Café Des Epices'or on one of our roof terraces to make the most of the view.Included in the room rate:• Moroccan/Continental breakfast• Remote controlled air conditioning and heating for the cooler months• Fresh fruit & mineral water• Fresh flowers• "Sens de Marrakesh" toiletries• Babouche - his and hers• Flat screen tv / satellite channels• Nightly turn down service with rose petals• Ipod docking station• Free wifi internet access ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Agoda, Priceline and Odigeo so you can book your Riad Hikaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Riad Hikaya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.